Latest Inspection
This is the latest available inspection report for this service, carried out on 9th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Castle Hill House Limited.
Annual service review
Name of Service: Castle Hill House Limited The quality rating for this care home is: The rating was made on: two star good service 0 9 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Tworkowski Date of this annual service review: 0 6 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Castle Street Bodmin Cornwall PL31 2DY 0120873802 0120875836 manager@castlehillhouse.net www.castlehillhouse.net Castle Hill House Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: The maximum number of service users who can be accommodated is 43. The registered person may provide the following category of service only: Care home with nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following catergories: Old age, not falling within any other category (Code OP) - maximum of 43 places Physical disability (Code PD) maximum of 10 places Dementia (Code DE) - maximum of 4 places Mental disorder, excluding learning disability or dementia (Code MD) - maximum of 4 places Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: 0 9 0 2 2 0 0 9 Number of places (if applicable): Under 65 Over 65 4 4 0 10 0 0 43 0 Annual Service Review Page 2 of 6 Date of last annual service review (if applicable): Brief description of the service Castle Hill House is a care home registered to provide nursing care for forty three people over the age of sixty-five. Four of the beds in the home are registered for service users with a dementia DE (E) and four beds are registered for service users who have a mental disorder MD (E). The home is a grand older style residence set in its own grounds in a quiet residential area on the outskirts of Bodmin. The home is in an elevated position, providing views over the surrounding countryside. The home has been significantly extended and now offers a number of rooms which have en-suite toilet facilities. These rooms are spacious and particularly suited to people who have mobility difficulties. Bedrooms are situated on the ground and first floor; there are two shaft lifts that can take a wheelchair. There is also a garden and a patio area, and ample parking. Information about the home (Service User Guide and Statement of Purpose) is available from the office. A copy of the Service User Guide is available in each bedroom. The cost of the service and any terms and conditions are available from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. The home has told us that some of the areas of improvement in the last 12 months have included: Our care planning is much improved and we know how to make it even better with more experience in the system. We have done well to meet the challenges of a more rapid turnover in clients due to more respite care and end of life care. Our Nurse and care team have improved with good coaching and encouragement and organisation. We received surveys back from two care professionals who have contact with the home, comments about what the home does well included Treat people with respect and dignity, friendly staff- good attitude to work. Four care staff returned surveys, they all said that they received training that was relevant to their roles and that kept them up to date with new ways of working. They also said that they knew who to speak to if they had a concern. Three of the staff said that there were usually or sometimes enough staff, however one person said that there were never enough staff on duty, and commented that staff are stretched too thin. We received ten surveys back from people who live at Castle Hill House. Eight of the people said that they always or usually got the care and support that they need, and nine people said that staff were always or usually available when needed. Comments included On the whole the girls are very good and if Im not happy I tell them. I dont have to go to the top but would if I had to. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues and concerns well. Annual Service Review Page 4 of 6 They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 9th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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