Care Home: Cherry Garth - North Yorkshire County Council

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What the care home does well People are properly assessed before moving into the home. People told me they had enough information about the home before they moved in. One person told me that they had chosen their own bedroom, and was hoping to get it decorated soon. They had been told they could choose the colour of the paint and decide what soft furnishings they needed. The person was really looking forward to this. During the inspection people told me they really enjoyed living at the home. One person said `it`s like home from home, it`s smashing here`. Another person said ` we can do what we like, come and go as we please, it`s very good and the staff are great.` People said they enjoyed the food they were given and said that there was a good choice. One person said `the meals are great, we get a choice of what we want, if we don`t like anything the staff will always fetch something we like`. The home had a purposeful atmosphere and visitors were coming and going throughout the afternoon. Residents were taking advantage of the sunny day and were sat outside. I looked at two care plans. They gave instruction to care staff on what support and care was required to meet the persons needs. The manager told me that currently a new care plan format was being introduced into the home and staff are working hard trying to `swap` the plans over. Care and support is delivered by skilled competent staff, who receive regular training and updates. People know that they can complain, and that they will be listened to. One person said they would complain to the manger or any of the staff and would be confident that their concerns would be listened to and acted upon. Staff know their responsibilities in passing on any concerns which affect the safety and vulnerability of people. The manager told us in the AQAA ` We have adopted the dignity in care challenge to have zero tolerance to all forms of abuse. We support people with respect, offering a person centered approach to individual care. We enable people as far as possible to maintain maximum levels of choice and autonomy. We listen and respect a person`s right to dignity and privacy. We maintain confidence and encourage positive self esteem and act to alleviate isolation and ensure all have right to complain without fear. We encourage people to maintain their skills where possible to participate in activity thatprovides stimulation.` What the care home could do better: This service continues to provide excellent outcomes for people who use it. The manager and staff team are always looking for opportunities to develop and enhance this already excellent service, to ensure a positive experience for people who live and work at the home. To further the home, consideration should be given to refurbishment of the assisted bathroom on the ground floor. The room was in poor decorative order and did not afford a pleasant environment for people to use this facility. Random inspection report Care homes for older people Name: Address: Cherry Garth - North Yorkshire County Council Chapel Street Thirsk YO7 1LX three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Bridgit Stockton Date: 1 7 0 5 2 0 1 0 Information about the care home Name of care home: Address: Cherry Garth - North Yorkshire County Council Chapel Street Thirsk YO7 1LX 01845523189 01845527471 cherry.garth@northyorks.gov.uk www.northyorks.gov.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Joan Craft Type of registration: Number of places registered: Conditions of registration: Category(ies) : North Yorkshire County Council care home 45 Number of places (if applicable): Under 65 Over 65 45 0 old age, not falling within any other category physical disability Conditions of registration: 0 2 The maximum number of service users who can be accommodated is: 45 The registered person may provide the following category of service only: Care Home only, Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category, Code OP, maximum number of places 45. Physical Disability, Code PD, maximum number of places 2. Date of last inspection Brief description of the care home Cherry Garth is registered to provide care and accommodation for up to 48 older people, 2 of whom may have a physical disability. The manager is Mrs Joan Craft and Care Homes for Older People Page 2 of 8 Brief description of the care home North Yorkshire County Council owns it. It is a purpose built property and accommodation is situated on two floors. There are 40 single rooms and 4 shared bedrooms, none of which has an en-suite facility. There are communal bathrooms and toilets provided on each floor. There is a passenger lift. It is situated very close to the centre of Thirsk and local amenities are near enough to walk to. A copy of the service users guide to the home is given to people thinking about living there. It is available in different formats if necessary. A visit is made to the home before a decision is made to move in for a trial period. Care Homes for Older People Page 3 of 8 What we found: This was an unannounced inspection of Cherry Garth Care Home. The homes staff and the people living there did not know that we were going to visit on this day. During our visit we looked at a selection of records, looked round some parts of the building and talked to some of the people who live at the home and the staff who work there. Before our visit we looked at all of the information we had about the service and asked the home to complete an annual quality assurance assessment (AQAA). This is a selfassessment that tells us about the home. We also sent out surveys to people who live and work at the home. We used all of this information to plan our inspection visit and have included it in this report where appropriate. What the care home does well: People are properly assessed before moving into the home. People told me they had enough information about the home before they moved in. One person told me that they had chosen their own bedroom, and was hoping to get it decorated soon. They had been told they could choose the colour of the paint and decide what soft furnishings they needed. The person was really looking forward to this. During the inspection people told me they really enjoyed living at the home. One person said its like home from home, its smashing here. Another person said we can do what we like, come and go as we please, its very good and the staff are great. People said they enjoyed the food they were given and said that there was a good choice. One person said the meals are great, we get a choice of what we want, if we dont like anything the staff will always fetch something we like. The home had a purposeful atmosphere and visitors were coming and going throughout the afternoon. Residents were taking advantage of the sunny day and were sat outside. I looked at two care plans. They gave instruction to care staff on what support and care was required to meet the persons needs. The manager told me that currently a new care plan format was being introduced into the home and staff are working hard trying to swap the plans over. Care and support is delivered by skilled competent staff, who receive regular training and updates. People know that they can complain, and that they will be listened to. One person said they would complain to the manger or any of the staff and would be confident that their concerns would be listened to and acted upon. Staff know their responsibilities in passing on any concerns which affect the safety and vulnerability of people. The manager told us in the AQAA We have adopted the dignity in care challenge to have zero tolerance to all forms of abuse. We support people with respect, offering a person centered approach to individual care. We enable people as far as possible to maintain maximum levels of choice and autonomy. We listen and respect a persons right to dignity and privacy. We maintain confidence and encourage positive self esteem and act to alleviate isolation and ensure all have right to complain without fear. We encourage people to maintain their skills where possible to participate in activity that Care Homes for Older People Page 4 of 8 provides stimulation. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 26 Consideration should be given to redecorating the assisted bathroom on the ground floor. This will make the environment more pleasant for people using the assisted bathing facility Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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