Latest Inspection
This is the latest available inspection report for this service, carried out on 12th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Dene House.
Annual service review
Name of Service: Dene House The quality rating for this care home is: The rating was made on: two star good service 1 1 1 2 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Finniear Date of this annual service review: 1 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Dene House 12 Cleveland Road Torquay Devon TQ2 5BE 01803293077 NOFAX Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Mrs Madeleine De`Ath,Mr John James De`Ath Number of places (if applicable): Under 65 Over 65 0 0 0 12 12 12 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Dene House provides residential care for up to twelve older people who may also have a mental health problem or mild dementia. Physical frailty is expected, but the service is not for people with major mobility or behavioural problems. Dene House is a Victorian villa, close to the centre of Torquay. People who live in the home occupy two of the four floors, and there is a stair lift. There is a large lounge and good-sized dining room, both with pleasant outlooks. There are other small rooms which may be used as lounges in combination with some of the smaller bedrooms. All bedrooms are single. The bath has a seat which lowers the occupant into the water, and there is a wheel-in
Annual Service Review Page 2 of 6 None 1 1 1 2 2 0 0 7 shower. There is an accessible garden with suitable garden furniture, a marquee and a barbeque, and a small level lawn. There are at least two people on duty at all times. Outside the hours of 8am - 6pm the Registered Provider takes on all duties, with backup from his wife who is also a Registered Provider and is involved in social but not personal care. Care and accommodation are offered in an informal atmosphere which promotes People who live in the home feeling of self-determination. Fees range between 250 and 450 pounds a week dependent on the need of the individual resident. Copies of the inspection reports can be viewed at the home or can be obtained via the CQC website. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? To complete this Annual service review we looked at all the information we have received about the home since the last Inspection or service review; We asked the home to complete an Annual Quality Assurance Assessment or AQAA looking at how the home is being run; We looked at information the home has sent us through the year about incidents and accidents at the home. These are called notifications and are a legal requirement; We sent questionnaires to the people living at the home; We sent questionnaires to staff who work at the home and to visiting professionals to gather their views about the service; and we looked at the way the home has managed any concerns or complaints made to them. This helps us to get a number of different perspectives of the services the home provides. What has this told us about the service? The home sent us their Annual Quality Assurance document when we asked for it. It gave us some of the information we had asked for, but some areas were not filled in fully. The home told us that since their last inspection or annual service review they have added additional activities and exercises to their activities list; tried out some new options for main meals e.g. pasta, curry, sweet and sour chicken and rice; reviewed and updated policies; staff have received updated training in Emergency first aid, the Mental Capacity Act, Mental Health and food hygiene; overhauled the roof and replaced the guttering, painted the outside of the home; fitted a new side gate; redecorated some bedrooms; fitted a new carpet to part of the lounge; painted the woodwork in the kitchen; repainted the garden furniture and planted some flower beds. They also told us they plan to develop by buying additional board games; and promote good and open relationships between staff and people who live at the home; and continue with refurbishment and redecoration of the home. The home told us they have not received any complaints in the last year. People told us they were happy at the home. They said I am looked after by the staff and management Caters for me Annual Service Review Page 4 of 6 Staff are courteous Plenty of love and support - very much needed in a care home Provides very caring help for the residents Residents are given a lot of individual care and are happy here One person was not sure if they had received a contract of residency, and another person felt that the home would benefit from a better standard of decoration. What are we going to do as a result of this annual service review? We have not received information which has led us to change our mind about this service so we plan to inspect them before 11th December 2010. However we can inspect the home at any time iof we have any concerns for the people who live there. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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