Latest Inspection
This is the latest available inspection report for this service, carried out on 13th July 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Derwent Cottage.
Annual service review
Name of Service: Derwent Cottage The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Karen Ritson Date of this annual service review: 1 0 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 27 Eastgate Seamer Scarborough North Yorkshire YO12 4RB 01723866146 01723866148 Telephone number: Fax number: Email address: Provider web address:
www.voyagecare.com Milbury Care Services Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 4 Registered for 4 service users in category LD or LD(E), some or all of whom may also have physical disabilities Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Derwent Cottage is registered to provide accommodation to 4 younger adults who have a learning disability and/or a physical disability. Andrea Whitehall is the Registered Manager and Voyage owns it. All the accommodation is accessible and it is set in grounds that are available to all the people in the home. All the bedrooms are single occupancy with ensuite facilities. There are two communal areas and one of these is also used as the dining room. It is close to the village centre and local facilities and amenities. There is easy access to public transport to and from neighbouring towns and villages None Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment , AQAA, that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service; surveys returned to us by people using the service and from other people with an interest in the service; information we have about how the service has managed any complaints; what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement; the previous key inspection and the results of any other visits that we have made to the service in the last 12 months; relevant information from other organisations; what other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. In the AQAA the manager told us that the home continues with a person centred approach. The home has had several areas redecorated and the sensory room has been decorated and personalised to make it more homely. The people living at the home have been involved in planting a sensory garden and one person at the home has requested an area in the garden to use as a vegetable patch. This has been made available and assistance given to enable him to use it. All people living at the home have had murals they like painted on the walls in their en suite facilities. The manager has developed a hospital package so that people who are admitted to hospital have all the information they need to give to hospital staff about their needs and medication. The home has developed documentation so that keyworkers have more input into monthly reports and daily notes. Bus passes have been accessed for some people to enable them to have a choice about whether they use the home vehicle or public transport. We received four service user surveys and three surveys for relatives. One relative indicated that the person living in the home could influence what staff did and added on behalf of the person If I am unhappy my body language tells staff, they are aware of likes and dislikes, and activity plans are in place to ensure I do the things I do. Would make unhappiness known if necessary, staff treat me well and understand my communication methods. Another relative wrote on behalf of the person living at the home: The staff have been very caring and continuity is ensured with their well planned week. All staff said they are given up to date information about the needs of the people they support. Proper checks were carried out before they started work at Derwent Cottage and the induction was thorough. The manager is supportive and they meet often. They know what to do if someone has concerns about the home. They said We work well identifying service user needs and use outside help such as GP, speech therapist and physiotherapy. All our service users are well known and respected within the home, village and out in the community A community nurse said: Derwent Cottage provides an excellent service; staff are friendly, professional and caring. The Annual Service Review Page 4 of 6 house is always clean and homely. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 14th of October 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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