Care Home: Doneraile

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Annual service review Name of Service: Doneraile The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judy Hill Date of this annual service review: 3 0 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 24 College Road Newton Abbot Devon TQ12 1EQ 01626354540 01626354540 jones.karen4@sky.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Graham Paul Jones,Karen Jones Number of places (if applicable): Under 65 Over 65 25 0 0 0 25 25 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Doneraile is a privately owned care home registered to provide accommodation and care for up to twenty-five older people (OP) who may also have physical disability (PD(E)) and/or dementia (DE(E)). The Registered Service Providers are Mrs Karen and Mr Graham Jones. Doneraile is situated in a quiet, attractive residential area about a mile from Newton Abbot town centre. All but one of the bedrooms are single rooms, and there is a lounge and separate dining room. More than half of the bedrooms have en suite facilities, and there is adequate bathing and communal toilets facilities. A shaft lift as well as a stair lift provide access to the upper floors. There are attractive views from some rooms, including the lounge. There is a large sun terrace and garden. Access from the road to the home is via a fairly steep drive. Extra costs include hairdressing, chiropody, and other sundry items. General information about fees and Annual Service Review Page 2 of 6 fair terms of contracts can be accessed from the Office of Fair Trading web site at http:/www.oft.gov.uk . A copy of the CSCI inspection report on the home is available on request from the office. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included the following. The annual quality assurance assessment (AQAA) that was completed and sent to us by the service providers. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by seven of the people who use the service and from six members of staff. What the service providers have told us about things that have happened in the service since the last inspection, these are called notifications and are a legal requirement. The report of the last key inspection, which was completed with a site visit on 13th June 2008. What other people have told us about the service. This would include any complaints, concerns or allegations that may have been reported to us. What has this told us about the service? The Annual Quality Assurance Assessment (AQAA) was completed and returned to us by the registered service providers. This document was well presented and gave us all the information we needed for the purpose of this review. Although the report of the last inspection assessed this service as Good, the service providers demonstrated through their completed AQAA that they are continually looking for ways to improve the quality of care and quality of life for the people who live at the home. The surveys that were completed and returned to us by seven of the people who use the service all provided very positive feedback about the home and the care provided. They told us that activities are provided which people can participate in if they choose to do so. We were also told that the meals provided are good and that the home is always kept clean. Six of the people who work at the home completed and returned surveys to us. They told us that they enjoyed working with the people who live at Doneraile, that they were able to gain the training they need and that the management were very supportive. Our records show that the home notifies us of things that have happened, such as accidents, incidents and deaths and these notifications tell us that the home is well managed. No requirements or recommendations were made in the report of the last inspection, which was concluded with a site visit on June 2008. All of the National Minimum Standards that were looked at during this inspection were assessed as met or Annual Service Review Page 4 of 6 exceeded and excellent outcomes were recorded in the section of the report that covers the homes environment. We have received no concerns, complaints or allegations about this service in the past twelve months. From the information we have received, Doneraile continues to provide a good standard of care for the people who live there. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 12th June 2010. However we can inspect the service at any time if we have any concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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