Latest Inspection
This is the latest available inspection report for this service, carried out on 10th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Elim Lodge Limited.
Annual service review
Name of Service: Elim Lodge Limited The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Wilkinson Date of this annual service review: 2 5 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 54 Cliff Road Hornsea East Riding Of Yorks HU18 1LZ 01964535944 Telephone number: Fax number: Email address: Provider web address:
Elimlodge@talktalk.net Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Elim Lodge Ltd Number of places (if applicable): Under 65 Over 65 21 0 0 21 The maximum number of service users who can be accommodated is: 21 The registered person may provide the following category of service only: Care Home only - Code PC, To service users of the following gender: Either, Whose primary care needs on admission to the service are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places 21 Dementia Code DE, maximum number of places 21 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Elim Lodge is a care home that is registered to provide care and accommodation for 21 older people, including those with dementia related conditions. The home is situated in the centre of Hornsea, a seaside town in the East Riding of Yorkshire. There are local facilities such as cafes, pubs, hairdressers and shops within walking distance. There is a lift to the first floor and people living at the home have access to the garden and the
Annual Service Review Page 2 of 7 adjacent park area. There is a small car park at the front of the property. Private accommodation comprises of 15 single rooms and 3 shared rooms and communal accommodation consists of a dining room, a large lounge and a conservatory. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all of the information that we have received, or asked for, since the last inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The last key inspection of Elim Lodge was on the 21st February 2008. On this date a quality rating of 2 * good was awarded. An annual service review took place on the 6th January 2009. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all of the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make (although some of this information was brief). The manager told us that, as a result of listening to the views of people living at the home, they have started a programme of redecoration. This has included the purchasing of new carpets and furniture, as well as a new bathroom with an electric hoist for the bath. The manager said that this programme of redecoration is to continue during the next twelve months. The AQAA recorded that they have improved nutritional screening at the home, and that this includes people being weighed each week and regular pressure care assessments. All care and catering staff have undertaken training on malnutrition and assistance with eating. We received six completed surveys from people living at the home. People told us that they receive the care and support they need, that staff are available when they need Annual Service Review Page 4 of 7 them and that the home always make sure that they receive the medical care they need. When asked what the home does well, one person added, provide good quality care at all times. One person told us that staff do not listen to them and act on what they say but the other respondents told us that staff always, usually or sometimes listen to them and act on what they say. Five people told us that there is someone they can speak to informally if they are not happy and four people told us that they know how to make a formal complaint. The manager may need to reiterate with people living at the home the arrangements in place for expressing concerns or making complaints. All of the staff who returned a survey told us that they know what to do if someone expresses concerns about the home. When asked if they like the meals at the home, two people responded always, three responded usually and one responded sometimes. One person added, the food is very good but another person told us, the food could be better by putting hot food on to hot plates to serve - also cooking the meat better. When asked if the home arranges activities that they can take part in, two people responded always, three responded usually and one responded sometimes. One person suggested that they could have more trips out. A member of staff also recorded that the home would provide a better service if more entertainment was provided for residents although another staff member told us, there is always something going on. We received surveys from six members of staff. They all told us that they are given up to date information about the needs of the people they care for and that the ways they share information about the people they care for work well. One person added, the home does well in caring for everyones needs - keep as much of their independence as possible. Staff told us that they receive appropriate induction training and that they receive ongoing training that is relevant to their role, that helps them understand the individual needs of people, that keeps them up to date with new ways of working and that provides them with enough knowledge about health care and medication. One member of staff added, the home supplies the appropriate training for the staff. The manager told us in the AQAA form that there is a thirteen week comprehensive induction programme in place and that all staff have undertaken training on infection control. One person living at the home said that they thought the home should give more time to training new staff. When asked if the manager gives them enough support and meets with them to discuss how they are working, four people responded regularly, one person responded often and one person responded sometimes. Staff reported that there are enough staff on duty to meet the individual needs of all of the people who use the service. We did not receive any surveys from health or social care professionals. The home continues to let us know about things that have happened since our last key inspection and have show that they have managed issues well. They have dealt with some difficult situations since their last annual service review that have involved liaison
Annual Service Review Page 5 of 7 with a variety of health and social care professionals - they have been consistent in keeping the Care Quality Commission informed of the current situation. The home works well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by the 20th February 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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