Latest Inspection
This is the latest available inspection report for this service, carried out on 17th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Eshcol House.
Annual service review
Name of Service: Eshcol House The quality rating for this care home is: The rating was made on: three star excellent service 2 9 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Gurnell Date of this annual service review: 0 7 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 12 Clifton Terrace Portscatho Truro Cornwall TR2 5HR 01872580291 01872580646 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability terminally ill Conditions of registration: Mark Fairhurst,Mrs Gillian Fairhurst Number of places (if applicable): Under 65 Over 65 1 0 0 4 4 14 4 31 0 0 Up to 1 service user with dementia aged 50-60 years may be admitted. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eschcol House provides accommodation, personal and nursing care for up to 31 older people. Four of these may have a physical disability; Four may be terminally ill, Four may have a mental illness, up to fourteen may have dementia and one adult aged 50Annual Service Review Page 2 of 6 2 9 1 0 2 0 0 8 60 years may have dementia. The registered providers are Mark and Gillian Fairhurst. They are actively involved in the business on a day-to-day basis and employ a manager and a team of staff to assist them. There is always a qualified nurse on duty at the home. The home is located in the village of Portscatho on the Roseland Peninsula. It overlooks the sea and several rooms have spectacular sea views. The home is accessible by road and the village is within walking distance. The home has three storeys. The upper floors are accessible by a serviced lift, stairs and stair lift. There are two lounges on the ground floor and a separate dining room. Most of the bedrooms provide en suite facilities. The home is set in its own attractive grounds with parking space at the front of the building. There is level access to all communal parts of the building and the grounds and suitable facilities for people with physical disabilities to enter and move around the building independently. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We also considered information from the surveys returned to us by people using the service and from other people with an interest in the service; any complaints made about the home; what the home has told us about things that have happened in the service, these are called notifications and are a legal requirement; the previous key inspection and any relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they would like to make. These include introducing Relatives Meetings and a Newsletter as well as ongoing staff training to ensure staff have the necessary skills to care for people with complex care needs. People living in the home always tell us that they are happy there. Surveys were sent to 10 people living in the home and seven were returned: all seven said they were very happy with the care and support provided at the home. Comments included, staff are friendly and cheerful, very helpful, the staff treat my mother as an individual, the home is well staffed and without exception the staff are cheerful, friendly and helpful and the staff are considerate when dealing with residents. I am very fortunate that my husband is receiving such professional and sympathetic care. All but one of the seven people said they enjoy the meals provided at the home: one person said they sometimes enjoy the meals, and all said the home provides activities for them to take part in. This was an area the home has improved upon since the previous inspection with more community based activities such as garden parties and meals at the local pub. The home has its own transport for people to enjoy trips out of the home. Another area of improvement over the last 12 months includes accreditation at an excellent standard with the Gold Standards Framework which is a planned care approach to people receiving end of life care. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review?
Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 29th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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