Latest Inspection
This is the latest available inspection report for this service, carried out on 18th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Eventide Residential Home.
Annual service review
Name of Service: Eventide Residential Home The quality rating for this care home is: The rating was made on: two star good service 2 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mandy Norton Date of this annual service review: 1 8 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 22 Downs View Bude Cornwall EX23 8RQ 01288352602 Telephone number: Fax number: Email address: Provider web address:
enquiries@eventideresidentialhome.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Eventide Residential Home Limited Number of places (if applicable): Under 65 Over 65 0 18 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eventide is an older property in a residential area of Bude, offering care and accommodation to 18 older people. A committee of local people run it with the registered manager as a registered charity. The home is near the beach and overlooks the golf course at the front. There are local shops and ammenities nearby. Accommodation is provided on three floors connected by a shaft lift, although a few rooms on the first and second floor have two additional steps to reach them. Nine rooms are en suite. There are handrails and a variety of pieces of equipment to aid independence throughout the home. There is an assisted bath on the ground floor and a large shower on the first floor. Externally seating is provided in front of the home. This is a popular venue where residents sit in good weather and watch people, holidaymakers and golfers passing by. There is also a patio area at the rear for peoples use. 2 2 0 1 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service (15/01/09). The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service (15) and staff (9). Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was very clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home tell us that they are happy there. Comments included pleasant and consistent staff, food is really good and there is always something different if you dont like what is on the menu and provide good care and attention. A number of people commented that different activities, gentle exercises and possibly some more outings would be appreciated. Nine of the thirteen completed Service User surveys indicated that staff are always available when they need them and they all indicated the home is always fresh and clean. Seven staff reported that their induction covered everything they needed to know to do the job very well, with two indicating that it mostly did. Six of the nine completed surveys indicated that there are always enough staff with three saying that there are usually enough staff. Comments included I really enjoy working at Eventide, the home is a very friendly home and is like a home from home and I think they always try to make time to talk to the residents, especially if they are worried about something or need extra care. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for Annual Service Review Page 3 of 5 the people who use it. There have been no complaints made to the Commission in the last 12 months. The AQAA states that the home has received one complaint in the last 12 months which remains ongoing at the time of this report. Twelve of the fifteen completed Service User surveys indicated that they knew how to make a formal complaint. The AQAA states that Every month members from our committee visit the home to inspect the building and also spend time talking with the clients asking their views on how the home is being run and are they satisfied with the care given and are all their needs being met and if they need any extra requirements. These are all documented on a Reg 26 form with actions required which are carried out where practicably possible. Improvements over the last year include upgrading bedroom fire doors and fitting of Dorgards (to enable people to have their doors open safely if that is what they want) and are in the process of having the fire alarm system upgraded. Planned work (if funds allow) includes having a new roof on the building and having the guttering and the down pipes replaced and are hoping to have the outside of the building painted. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 21st January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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