Care Home: Ferncliffe

Similar services:

• Larch Avenue
• Alderson Road 12
• Cranworth Close Registered Care Home
• The Cornerstone
• John Street Nursing Home
• Pennine Camphill
• Whitwood House
• Whitwood Hall

What the care home does well The home is run in the best interests of the people living there. People living there and their relatives are consulted about the way the home is managed and their views are taken into account. Although it has been awhile since anyone new moved in, the staff have kept information about the home up to date and ready for anyone who enquires about the service. People are supported to maintain their individuality and chosen way of life. Everyone`s differences are valued and the people who live at Ferncliffe are helped and encouraged to understand and live with everyone else. A member of staff told us "Ferncliffe`s approach is that each person is unique and we treat people as such" . Everyone is very friendly and welcoming to visitors. One of the surveys told us "Ferncliffe is a friendly, "homely" home. All the staff and people who live here seem content and happy. It is a pleasure to work here". When we visited there were enough staff on duty to make sure they have time to spend with people in conversation, as well as offering any support people need. People`s health and well-being is observed and monitored, everyone looks smart and well cared cared for and the records show that people`s needs are being met. People are supported to follow their own routines and take part in activities of their choice. People told us they like the meals and enjoy the activities, days out and holidays. The home`s recruitment procedures are thorough and involve people who use the service, making sure that staff are safe and suitable to work with the people who live at the home. We asked people living there to tell us what the home does well. These are some of the things they said: "The staff at Ferncliffe do all they can for all of us. I am very happy at Ferncliffe. I have my own bedroom and I like living at Ferncliffe. I get on well with all the staff". "They help me when I am poorly". "The home provides me with good support and care". "Everything" "I like the Xmas decorations, the food is usually nice" We also asked relatives to tell us what they think about the service. They said: "The service cares for my relative very well. She is very happy in Ferncliffe and her care is first class". "My relative has lived there for a number of years and although the carers have changed over the years , the standard of care has been the same kind, loving relationship between my relative and her carers. My family and myself are very grateful and satisfied that our relative calls it home". "My relative has always seemed happy at Ferncliffe and has been well taken care of by the staff, for which we are grateful". We sent surveys to the staff and asked them to tell us what the home does well. These are some of their comments: "The residents are always put first. I think they are happy in their home". "We continually strive to meet the dreams and aspirations of the people at Ferncliffe". "We maintain a friendly, family atmosphere". "Very good social life and great holiday choice". "We meet each person`s needs and requirements and manage on the budget given". What has improved since the last inspection? Various parts of the house have been decorated and re-furbished. Fire safety measures have been improved. What the care home could do better: The manager and staff listen to what people have to say about the service and they review their practice to make sure that people are getting exactly what they want from living there. One of the relatives said " The service could not be any better. We, the family have no worries about our relative". We have made no requirements following our visit. Key inspection report Care homes for adults (18-65 years) Name: Address: Ferncliffe Cousin Lane Ovenden Halifax West Yorkshire HX2 8AD     The quality rating for this care home is:   three star excellent service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Lynda Jones     Date: 1 7 0 3 2 0 1 0 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Adults (18-65 years) Page 2 of 28 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. www.cqc.org.uk Internet address Care Homes for Adults (18-65 years) Page 3 of 28 Information about the care home Name of care home: Address: Ferncliffe Cousin Lane Ovenden Halifax West Yorkshire HX2 8AD 01422345904 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): scannon@blueyonder.co.uk Mayfield Trust Name of registered manager (if applicable) Mr Stephen Cannon Type of registration: Number of places registered: care home 8 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 learning disability Additional conditions: Date of last inspection Brief description of the care home Ferncliffe is a residential home providing care and accommodation for up to eight men and women. The home is owned and managed by The Mayfield Trust. There is good access to all local amenities and the home is on a bus route. The people who live at Ferncliffe are encouraged and supported to take part in work, social, educational and recreational activities according to their own wishes. The atmosphere is relaxed and comfortable and the people who live and work at Ferncliffe have created a positive, family feel to the home. 8 Over 65 0 Care Homes for Adults (18-65 years) Page 4 of 28 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: three star excellent service Choice of home Individual needs and choices Lifestyle Personal and healthcare support Concerns, complaints and protection Environment Staffing Conduct and management of the home peterchart Poor Adequate Good Excellent How we did our inspection: The weekly charges at the home are between 392 and 758 pounds per week. This inspection was carried out to assess the quality of care provided to people living at the home. The manager completed an annual quality assurance assessment (AQAA), which provided us with information about the service. We have used some of that information in this report. The inspection process included looking at the information we have received about the home since the last key inspection as well as a visit to the home, which lasted approximately 5 hours. The methods used to gather information included contact with people living at the home and the staff, as well as looking at care plans and examining other records. Care Homes for Adults (18-65 years) Page 5 of 28 We received surveys from six people who live at the home, three relatives, nine members of staff and three health care professionals. These gave us a lot of useful information about the home and we have used some of their comments in this report. We have reviewed our practice when making requirements, to improve national consistency. Some requirements from previous inspection reports may have been deleted or carried forward into this report as recommendations, but only when it is considered that people who use the service are not being put at significant risk of harm. In future, if a requirement is repeated, it is likely that enforcement action will be taken. Care Homes for Adults (18-65 years) Page 6 of 28 What the care home does well: The home is run in the best interests of the people living there. People living there and their relatives are consulted about the way the home is managed and their views are taken into account. Although it has been awhile since anyone new moved in, the staff have kept information about the home up to date and ready for anyone who enquires about the service. People are supported to maintain their individuality and chosen way of life. Everyones differences are valued and the people who live at Ferncliffe are helped and encouraged to understand and live with everyone else. A member of staff told us Ferncliffes approach is that each person is unique and we treat people as such . Everyone is very friendly and welcoming to visitors. One of the surveys told us Ferncliffe is a friendly, homely home. All the staff and people who live here seem content and happy. It is a pleasure to work here. When we visited there were enough staff on duty to make sure they have time to spend with people in conversation, as well as offering any support people need. Peoples health and well-being is observed and monitored, everyone looks smart and well cared cared for and the records show that peoples needs are being met. People are supported to follow their own routines and take part in activities of their choice. People told us they like the meals and enjoy the activities, days out and holidays. The homes recruitment procedures are thorough and involve people who use the service, making sure that staff are safe and suitable to work with the people who live at the home. We asked people living there to tell us what the home does well. These are some of the things they said: The staff at Ferncliffe do all they can for all of us. I am very happy at Ferncliffe. I have my own bedroom and I like living at Ferncliffe. I get on well with all the staff. They help me when I am poorly. The home provides me with good support and care. Everything I like the Xmas decorations, the food is usually nice We also asked relatives to tell us what they think about the service. They said: The service cares for my relative very well. She is very happy in Ferncliffe and her Care Homes for Adults (18-65 years) Page 7 of 28 care is first class. My relative has lived there for a number of years and although the carers have changed over the years , the standard of care has been the same kind, loving relationship between my relative and her carers. My family and myself are very grateful and satisfied that our relative calls it home. My relative has always seemed happy at Ferncliffe and has been well taken care of by the staff, for which we are grateful. We sent surveys to the staff and asked them to tell us what the home does well. These are some of their comments: The residents are always put first. I think they are happy in their home. We continually strive to meet the dreams and aspirations of the people at Ferncliffe. We maintain a friendly, family atmosphere. Very good social life and great holiday choice. We meet each persons needs and requirements and manage on the budget given. What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Adults (18-65 years) Page 8 of 28 Details of our findings Contents Choice of home (standards 1 - 5) Individual needs and choices (standards 6-10) Lifestyle (standards 11 - 17) Personal and healthcare support (standards 18 - 21) Concerns, complaints and protection (standards 22 - 23) Environment (standards 24 - 30) Staffing (standards 31 - 36) Conduct and management of the home (standards 37 - 43) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Adults (18-65 years) Page 9 of 28 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them, what they hope for and want to achieve, and the support they need. People can decide whether the care home can meet their support and accommodation needs. This is because they, and people close to them, can visit the home and get full, clear, accurate and up to date information. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between the person and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Information is available about the service provided. Procedures are in place to ensure that people are appropriately assessed to make sure that their needs can be met at Ferncliffe Evidence: There has been very little change in the occupancy of Ferncliffe since the home was first registered in 1987. Most people have lived there for several years, the last person moved there five years ago. The staff have continued to review and develop the information they have to give to people about the home and the facilities on offer. The information is well presented and easy to understand, making good use of pictorial images. In the AQAA the manager said before admittance to the home all clients are invited to visit the home, stay for a meal, stay for a short break, meet all clients and staff. Care Homes for Adults (18-65 years) Page 10 of 28 Evidence: Everyone is assessed before they move in. We saw assessments from Social Services as well as those carried out by staff from the home, these included assessments of individual needs, likes and dislikes, psychological profile and social activities. This means that staff can be told about any specific needs they might have and know what help and support to provide. The manager told us The main thing we do well is provide a warm safe environment for all people living at Ferncliffe. Care Homes for Adults (18-65 years) Page 11 of 28 Individual needs and choices These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s needs and goals are met. The home has a plan of care that the person, or someone close to them, has been involved in making. People are able to make decisions about their life, including their finances, with support if they need it. This is because the staff promote their rights and choices. People are supported to take risks to enable them to stay independent. This is because the staff have appropriate information on which to base decisions. People are asked about, and are involved in, all aspects of life in the home. This is because the manager and staff offer them opportunities to participate in the day to day running of the home and enable them to influence key decisions. People are confident that the home handles information about them appropriately. This is because the home has clear policies and procedures that staff follow. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The staff provide excellent support and encouragement to enable people to make choices and decisions about their lives and live as independently as possible. Evidence: In the AQAA the manager said We have moved to individual care plans. We have in place risk assessments, these reflect managed risks. Staff have developed the skills of clients through set goals, helping them to achieve dreams and aspirations. Everyone is encouraged to make personal choices in all areas of their life. We looked at care plan and risk assessment records for two people who live at Ferncliffe. We found the care plans to be person centred and individual to each person. Care plans and risk management plans had clear and detailed instruction on how the needs of people who use the service are to be met. We talked to the staff on duty, they have an excellent understanding and knowledge of peoples care and support needs and they talked confidently about peoples routines Care Homes for Adults (18-65 years) Page 12 of 28 Evidence: and the care and support they give. From looking at the records we could see that people are supported to make decisions and choices about things that affect their lives All the evidence we saw indicated that the homes staff support people to maintain their independence and improve the quality of their lives. Care Homes for Adults (18-65 years) Page 13 of 28 Lifestyle These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They can take part in activities that are appropriate to their age and culture and are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives and the home supports them to have appropriate personal, family and sexual relationships. People are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. Their dignity and rights are respected in their daily life. People have healthy, well-presented meals and snacks, at a time and place to suit them. People have opportunities to develop their social, emotional, communication and independent living skills. This is because the staff support their personal development. People choose and participate in suitable leisure activities. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People enjoy active and varied lifestyles and take part in a wide range of community activities. People are treated with dignity and their rights are respected at all times. Evidence: People who use the service said they can choose what they want to do, through the day, in the evenings and at weekends. They confirmed this in the surveys they returned to us. The plans we looked at included information about each persons choice of recreational and leisure pursuits. The records show that people are supported to follow their chosen activities. Care Homes for Adults (18-65 years) Page 14 of 28 Evidence: Everyone enjoys at least one weeks holiday a year although some people prefer days and weekends away rather than a full week. We saw a list of holidays that people had planned with staff which included trips abroad as well as weekend breaks and visits to the static caravan the Trust owns near Blackpool. We were told about keen concert goers being supported to go to see the Bay City Rollers and Boyzone and one Elvis fan said she is hoping to make a trip to Memphis in the near future. Ferncliffe, Mayfield House and Gibraltar Road are three registered care homes which form part of Mayfield Trust. Together they provide an outreach service offering half day activity sessions which take place in each of the houses. The weekly timetable includes a walking group, arts and crafts, writing and numeracy, computers and photography and music and movement and knitting sessions. Everyone is free to choose which activity they would like to attend. Ferncliffe has a six seater vehicle available for people to use to access activities, appointments etc; staff also support people to use public transport wherever possible. Contact with family and friends is positively supported. People maintain contact with their families; some individuals spend regular short breaks with them. Visitors are made very welcome at Ferncliffe and there is plenty of photographic evidence to show that relatives and friends enjoy the social events that the home puts on. A good balanced diet with plenty of choice is on offer everyday. Everyone is asked about their likes and dislikes; this information is recorded in the plans and is well known by all staff. In the surveys we asked people to tell us what the home does well. These are some of the comments we received: Serves nice food Provides great holidays Provides activities Takes me everywhere Very good social life Good balanced diet Care Homes for Adults (18-65 years) Page 15 of 28 Evidence: Holiday choice Care Homes for Adults (18-65 years) Page 16 of 28 Personal and healthcare support These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People receive personal support from staff in the way they prefer and want. Their physical and emotional health needs are met because the home has procedures in place that staff follow. If people take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it in a safe way. If people are approaching the end of their life, the care home will respect their choices and help them to feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Peoples personal and healthcare needs are met. People are protected by the homes medication systems. Evidence: We looked at a sample of care plans because we wanted to see what individual needs had been identified and what action staff have to take to meet these needs. We found the plans detailed and easy to follow. Each plan is individual and reflects the persons choices for all aspects of their life. They show the way people prefer their care and support to be provided. This makes sure that staff deliver support in a way that suits each person and they understand the routines people like to follow. Peoples health care needs are being identified and met. Staff are vigilant and GPs and other health care professionals are being involved as necessary. Details of any visits by health care professionals are clearly documented in the plan, together with the advice that has been given. Care Homes for Adults (18-65 years) Page 17 of 28 Evidence: The staff communicate well with each other, passing on up to date information about peoples needs. However, they need to make sure that they record important information in the plans as well as passing it on verbally. For example, we found information about one persons continence needs in a handover book that was not in the daily records or care plan. From talking to staff, there is no doubt that this persons needs are being met but this could not be evidenced in the records relating specifically to this individual. We discussed the importance of this information, particularly as a means of reviewing the effectiveness of the continence plan and judging whether it needed to be amended. The manager assured us he would pass this on to the staff team and ensure that information is appropriately recorded in future. The staff that administer medication have received suitable training. This helps to make sure that medicines are administered safely and that staff understand this area of their work. The medicines appeared to be administered and recorded accurately. There were signatures to confirm that staff had administered the medicines at the prescribed times. Care Homes for Adults (18-65 years) Page 18 of 28 Concerns, complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them, know how to complain. Their concern is looked into and action taken to put things right. The care home safeguards people from abuse, neglect and self-harm and takes action to follow up any allegations. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Staff have received suitable training and understand the adult protection policies and procedures, which makes sure that people are safe. Clear information is available about the complaints procedure. Evidence: The manager encourages an informal, open atmosphere where people are encouraged to share their views and opinions. Responses in the completed surveys support this view. In the AQAA the manager said All service users have a clear, fully concise form within their files to enable them to access means of making a complaint. All staff are trained to recognise all forms of abuse either physical or verbal, also to listen to any complaint or constructive criticism. We saw copies of the complaints form in all of the plans we looked at. We have not received any complaints about the service provided. Everyone has been very positive in the comments they have made in the surveys. Care Homes for Adults (18-65 years) Page 19 of 28 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, comfortable, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. People have enough privacy when using toilets and bathrooms. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home is comfortable, clean, warm, tidy and very well maintained. Evidence: The house is very comfortably furnished and decorated to a good standard throughout. It is like any other family home, it is not institutionalized. The main lounge has a large TV, music equipment and comfortable seating. In addition, there is a conservatory where people can sit and watch TV. The dining room is spacious and nicely furnished. There are photos throughout the house showing trips out, holidays and other events that have taken place. Bedrooms are all single with toilets and bathrooms nearby. Everyone chooses their own style of decoration and furnishings and everyone is consulted about the decoration of the shared areas. There are two bathrooms; one bathroom is a wet room with chairs and rails provided. The staff told us that everyone prefers to use this room. Since we last visited several areas have been redecorated, curtains and carpets have been replaced and new furniture has been purchased. A new fire door has been fitted Care Homes for Adults (18-65 years) Page 20 of 28 Evidence: to increase fire protection in the stair area. Care Homes for Adults (18-65 years) Page 21 of 28 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent, qualified staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable. People’s needs are met and they are supported because staff get the right training, supervision and support they need from their managers. People are supported by an effective staff team who understand and do what is expected of them. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People are cared for by properly recruited and well trained staff. Evidence: The staff rotas confirmed our observations that there are enough staff on duty to meet the care, social and leisure needs of the people who live at the home. There is a mix of male and female staff, to help make sure people can have a choice of who supports them. At the time we visited, arrangements were in place to ensure that two female staff are available in the mornings to meet peoples personal care needs. The manager said the staffing can be arranged flexibly to meet peoples changing needs. The Trusts recruitment procedures are good. We looked at records relating to a recently recruited member of the team and these confirmed that the necessary checks are being completed to ensure the suitability of new staff. Staff have good training opportunities available to them to keep their care practice up to date. All new staff have a detailed induction to the service and do not work without supervision unless they are familiar and feel comfortable in their role. Over 92 per cent of staff have completed their NVQ training at level 2 or 3. In the surveys staff said We are regularly doing courses and attending training days. Care Homes for Adults (18-65 years) Page 22 of 28 Evidence: If we feel we need additional training for anything we can request it at any time and staff morale is high which benefits clients. In the AQAA the manager told us All staff have a clear programme set out to enable them to support the needs of service users. We discuss all relevant information daily, within staff meetings, supervision, senior support meetings and management meetings. We have a very flexible, dedicated workforce with a determination to meet the clients needs. Care Homes for Adults (18-65 years) Page 23 of 28 Conduct and management of the home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is run and managed appropriately. People’s opinions are central to how the home develops and reviews their practice, as the home has appropriate ways of making sure they continue to get things right. The environment is safe for people and staff because health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately, with an open approach that makes them feel valued and respected. They are safeguarded because the home follows clear financial and accounting procedures, keeps records appropriately and makes sure staff understand the way things should be done. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home is safe and very well managed, in the best interests of the people who live there. Evidence: The registered manager is qualified and very experienced. There are clear lines of accountability and all staff at the home are aware of their responsibilities. In the surveys people told us they were well supported by the manager of the home and they confirmed that they had plenty of opportunity to discuss their work. The team are continually looking at ways to improve the service to make sure people receive the very best service they can offer. The policies and procedures are kept up to date to make sure they provide relevant information to guide staff on how to act in every situation. We have been provided with up to date information about the servicing and maintenance of equipment which shows that the health and safety of people living and Care Homes for Adults (18-65 years) Page 24 of 28 Evidence: working at Ferncliffe is promoted and protected. The home asks people, their relatives and professional visitors to complete quality assurance questionnaires, in order to find out what people think about the care and support the home offers. The manager listens to their views and acts accordingly to make sure that people are getting the service that they want. Care Homes for Adults (18-65 years) Page 25 of 28 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 26 of 28 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 27 of 28 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Adults (18-65 years) Page 28 of 28 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!