Latest Inspection
This is the latest available inspection report for this service, carried out on 26th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Flowerdown House.
Annual service review
Name of Service: Flowerdown House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Hellier Date of this annual service review: 0 8 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 55 Beach Road Weston Super Mare North Somerset BS23 1BH 01934621664 01934420111 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) The Royal Air Forces Association Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: May accommodate people, aged 40 years and over, with a physical disability. Only rooms with level access to be used for residential care. Rooms 17 and 3 only to be used by wheelchair users. Rooms 1,2,3 14,18,19 and 20 can be used as single or double rooms for family members or people who actively request to share together. Younger adults falling in to other categories may be accommodated subject to the prior agreement of the Inspector. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Number of places (if applicable): Under 65 Over 65 0 8 8 0 Annual Service Review Page 2 of 6 Flowerdown House is owned and managed by the Royal Air Forces Association. RAFA and the Royal Air Force Benevolent Fund work closely together to offer holiday and respite breaks to RAF personnel and their relatives. Only a small proportion of these guests receive personal care. The majority of the guests, who require personal care, are older people. younger adults, falling into other categories may be accommodated subject to the prior agreement of CQC. Guests with care needs are referred to as residents in this report. Mrs Tricia Freer, Welfare Director for RAFA is responsible individual for the organisation. Flowerdown House is situated on the sea front at Weston super Mare. The property dates from the turn of the century, and has been converted to provide spacious hotel style accommodation. Guests who require personal care are accommodated in designated rooms. These have level access, good adaptations and a call bell system. The fees range between 370 pounds and 420 pounds a week with additional charges being made for hairdressing, chiropody, newspapers, and toiletries. This information was provided in March 2008. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. We got good information from the AQAA. It was very detailed with clear evidence of how the home has worked to improve since the last key inspection. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. In the AQAA we are told we endeavour to ascertain the individual needs of each applicant prior to offering them a place so we can be sure we can offer the guests a more seamless service which will be quality based. We are told that the home has an Equality and Diversity policy which staff follow. We are told, we have had a few gay couples stay here and they interacted well with other guests. Guests are encouraged to go to church and transport is provided. We are also told we ensure care is delivered in a relaxed and unhurried way. People living in the home always tell us they are happy there. They are particularly pleased with the quality of the food they get and activities they are able to do. We have not received any survey responses for this report and have not received any comments of concern or complaint about the service. In the AQAA we are told the fact that guests return time and again proves that they are satisfied. Our leaving assessment forms speak very admirable about the staff who care for them. No surveys were received to provide feedback from members of staff who work at the home. The AQAA tells us staff have been provided with update training and that some have undertaken further National Vocational Qualifications to enable residents to be cared for by knowledgeable and competent staff. Since the last review there has been Annual Service Review Page 4 of 6 a change in manager. The current manager has recently been appointed and is not yet registered with the Commission. The home continues to let us know about things that have happened since our last key inspection, and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 14th March 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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