Latest Inspection
This is the latest available inspection report for this service, carried out on 16th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hill House Nursing Home.
Annual service review
Name of Service: Hill House Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service 1 8 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Caroline Rowland-Lapwood Date of this annual service review: 0 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Park Avenue Brixham Devon TQ5 0DT 01803853867 01803854757 hillhousenh@btinternet.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Mrs Ann Margaret Stockwell Number of places (if applicable): Under 65 Over 65 0 38 38 0 4 bedrooms (identified and recorded on site visit) not to be used for Service Users until a site visit has been performed by the Commission for Social Care Inspection and confirmation of their fitness for purpose has been agreed Old Age not falling within any other category (OP) 38 Physical Disability (PD) 38 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hill House Nursing Home is set in Higher Brixham; it faces northeast and is built into a hill, thus giving it its name. A former Manor House, it was built in the 14th century and is listed as an important building in Torbay. Exposed beams, inglenook fireplaces and uneven floors give part of the home a homely, cottage feeling. Due to the age and construction of this part it is unable to accommodate self-propelled independent wheel
Annual Service Review Page 2 of 6 1 8 0 3 2 0 0 9 chair users. However a two-storey purpose built extension registered last year which created an additional 18 bed places, can accommodate people with or without independent mobility. A passenger lift provides access between floors. The home now caters for up to 38 older people of either gender with physical disabilities and/or frailty. A range of equipment and adaptations are available to people following an assessment of their care needs. A registered nurse is on duty at all times supported by a team of Health Care Assistants. Information given to the Commission by the provider indicates the current range of fees is a standard £650 per week depending on the individuals needs. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? Hill House last had a key inspection on the 18th March 2009. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. They have made the following improvements after listening to people who live at Hill House and their relatives; They have invested in a new telephone system which will aid communication, internally and externally It will also provide each person with their own telephone without the need to wait for BT to install outside lines. They have moved the Nurse Managers office to a more accessible point within the home, to make her more visible and accessible to all. They have made alterations to the shift pattern of the kitchen staff to enable greater flexibility with meal times. Trained Nurses now have their own speciality to oversee and they link directly to the external service providers concerned and to the Nurse Manager and Matron. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The Care Quality Commission has received no complaints about this service since the last inspection. What are we going to do as a result of this annual service review?
Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 17/03/2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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