Latest Inspection
This is the latest available inspection report for this service, carried out on 2nd November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Innisfree Residential Home.
Annual service review
Name of Service: Innisfree Residential Home The quality rating for this care home is: The rating was made on: three star excellent service 1 7 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Finniear Date of this annual service review: 0 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 15-17 Polsham Park Paignton Devon TQ3 2AD 01803552269 Telephone number: Fax number: Email address: Provider web address:
innisfreeresthome@talktalkbusiness.net Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Mrs Jacqueline Glenning Number of places (if applicable): Under 65 Over 65 0 16 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Innisfree is a large detached property situated on the level and within walking distance of local facilities including library, park and shops. Accommodation is provided in single rooms, all with en-suite facilities. The home offers a choice of communal areas; the ground floor has a day room, sun room and a dining room; and on the first floor there is small quiet lounge. To facilitate access within the home, there is lift to the first floor and a stairlift for a short internal flight of steps between levels. The home is situated near to the local facilities of Paignton town centre and beaches. The fees for the home ranged from 395 pounds per week. Additional charges were made for toiletries, and hairdresser. No charges are made for outings and trips out. The homes service users guide is regularly updated and a copy of the last inspection
Annual Service Review Page 2 of 6 None 1 7 1 1 2 0 0 8 report could be found in the entrance to the home or on request from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? To complete this Annual Service review we asked the home to complete an Annual Quality Assurance Assessment or AQAA which tells us how the home is run and what changes have been made since we last visited; We looked at information we have received since the last inspection including how the home has managed any complaints or concerns; We sent questionnaires to people living and working at the home to gather their views about the service; We looked at the information from the last Inspection and previous Annual Service reviews. What has this told us about the service? The home sent us their AQAA when we asked for it, and it contained all the information we had asked for. This home last had a key Inspection on 17th November 2008, where they were rated as an Excellent service. The review of all the information we have received for this inspection leads us to believe that the home continues to provide Excellent outcomes for the people who live there. The home told us that since their last inspection they have obtained magazines in the native language of a person living at the home and aim to provide more information in other languages; encouraged relatives to participate in maintaining peoples case files; redesigned the brochure; provided a first aid risk assessment; people living at the home now have an emergency letter to take with them in case of urgent hospital admission; a beautician is helping to support people with their appearance; designated staff participate in activities; designed and printed their own Christmas cards; held a number of social events including fund raising for charity and a tallest sunflower competition; updated the whistle blowing policy; replaced corridor carpets and installed a new nurse call system; improved systems for the management of safe food practices; the deputy manager has nearly completed an NVQ level 4 in leadership and management and the manager has completed an IT qualification; the staffing levels have been increased with part time and bank staff; risk assessment shave been expanded; and business planning meetings have taken place. They also told us that they plan to involve people living at the home more in growing their own vegetables; a new chef is to be recruited to help support peoples nutritional needs; improve residents meetings; continue to offer people new learning opportunities; make the table decorations for Christmas; refurbish the main bathroom; relocate the staff room and refurbish the staff sleeping in room; and continue to develop the quality assurance systems. The home have told us that they have not been any complaints made to them in the last year. We have not received any concerns about the service. Annual Service Review Page 4 of 6 People who live at the home are encouraged to be as active as possible. The home has its own mobility scooter and laptop for peoples use. People who live there are also involved in recruiting staff, writing and printing their own newsletter, menu planning, cooking and gardening, painting and musical entertainments. People told us: This is the best place in Devon. They care for me and make me feel safe.... the food is very good Linda the manager does an excellent job Its comfortable, cheerful, welcoming and the staff are kind and willing. What are we going to do as a result of this annual service review? This Annual Service review has not changed our opinion of the home, and we still plan to carry out a Key inspection by 17th November 2011. However we can inspect the service at any time if we have concerns for the people who live there. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
