Care Home: Kathleen Chambers

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What the care home does well People who live in the home told us they are very happy there. Comments included `staff are very good`; `staff are very kind and caring`; `the manager is nice, I can speak to her`; `nothing is too much trouble, staff help in any way they can`; `the food is good and they bring me a cup of tea in the morning`; I`m lucky to live here, couldn`t wish for anything better`. People who live in the home confirmed that staff respond in a timely manner when they press their call bell for assistance. People told us that they enjoy taking part in activities, entertainment and trips out. During the inspection, we observed people listening to a newspaper reading and taking part in solving a crossword in the lounge; listening to music; watching television and spending time in their rooms. We observed people enjoying the lunchtime experience in the dining room. The tables were nicely laid. The choice of meals was scampi and chips or sausage, beans and chips. It was evident that some people had been able to choose an alternative to meet their individual preferences. Staff offered people a choice of drinks and condiments. Staff were observed discreetly offering assistance to people. We observed nice interactions between staff and people.Staff told us they are happy working at the home and feel well supported. Comments included `the manager is fantastic` and `things are better`. A new staff member told us they were enjoying working on their induction. They showed us their workbooks which includes information on `understanding sight loss`. The environment was clean and fresh throughout. The housekeeping staff should be commended for the high standards. The home`s medication and records are well managed. We looked at the home`s medication and medication records. The home uses a monitored dosage system. Medication administration records were fully completed. The temperature of the room used to store medication has been recorded to ensure medicines are stored at a safe temperature. The home has purchased a new storage box with a lid, for medication that needs to be returned. The home has introduced a stock control system to ensure they have stock available at all times. The home confirmed that all staff who administer medication have completed medication training, shadowed more experienced staff and been assessed as competent. Some of the people who live in the home manage their own medicines. The home confirmed that they carry out a risk assessment to protect people from the risk of harm. What the care home could do better: We looked at the home`s service user guide. This contains good information but needs to be updated to reflect the new management structure at the home. Random inspection report Care homes for older people Name: Address: Kathleen Chambers 97 Berrow Road Burnham On Sea Somerset TA8 2PG two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Alison Philpott Date: 1 2 0 2 2 0 1 0 Information about the care home Name of care home: Address: Kathleen Chambers 97 Berrow Road Burnham On Sea Somerset TA8 2PG 01278782142 01278782673 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Royal National Institue of The Blind care home 40 Number of places (if applicable): Under 65 Over 65 10 40 old age, not falling within any other category sensory impairment Conditions of registration: 0 3 Up to ten persons, over 65 years, may receive personal care. Overall registered beds must not exceed forty. Up to three persons between the ages of 55 and 65 years of age with a sensory impairment Date of last inspection Brief description of the care home Kathleen Chambers House is registered with the Care Quality Commission to provide care for up to 40 people who have a sensory impairment. The Royal National Institute of Blind People owns the home. The home itself is modern, it has been purpose built and equipped to meet the needs of people with a sensory impairment. All service users Care Homes for Older People Page 2 of 8 Brief description of the care home accommodation has en suite bathroom/shower facilities and a small kitchen area. The fees range from £480.00 to £580.00 per week. Care Homes for Older People Page 3 of 8 What we found: This unannounced random inspection was carried out on 12th February 2010 over four and a half hours. Although this inspection was carried out by one inspector, we will use the term we throughout the report as it was on behalf of the Commission. The reason for this inspection was to follow up concerns that we received as part of our annual service review in September 2009. People who live in the home and staff told us that there wasnt always enough staff on duty to meet individuals needs. We asked the home to carry out a review of staffing levels. The manager designate sent us a comprehensive review in response. We received mixed views from staff who work at the home. The manager designate told us that she had met with staff to discuss concerns and agree action to be taken. We also followed up the requirement and recommendations that were made by the pharmacist inspector at the random inspection carried out on 19th June 2009. These had been met. The manager designate was available throughout the inspection. She confirmed that she is in the process of registering as manager with the Commission. On the day of the inspection, thirty one people were living in the home. The following staff were on duty; manager designate; one supervisor; three care assistants; one activities co-ordinator; receptionist; administration staff; kitchen staff; housekeeping and laundry staff. During the inspection, we spoke with seven people who live in the home and five members of staff. We looked at parts of the home, medication, and observed practice. What the care home does well: People who live in the home told us they are very happy there. Comments included staff are very good; staff are very kind and caring; the manager is nice, I can speak to her; nothing is too much trouble, staff help in any way they can; the food is good and they bring me a cup of tea in the morning; Im lucky to live here, couldnt wish for anything better. People who live in the home confirmed that staff respond in a timely manner when they press their call bell for assistance. People told us that they enjoy taking part in activities, entertainment and trips out. During the inspection, we observed people listening to a newspaper reading and taking part in solving a crossword in the lounge; listening to music; watching television and spending time in their rooms. We observed people enjoying the lunchtime experience in the dining room. The tables were nicely laid. The choice of meals was scampi and chips or sausage, beans and chips. It was evident that some people had been able to choose an alternative to meet their individual preferences. Staff offered people a choice of drinks and condiments. Staff were observed discreetly offering assistance to people. We observed nice interactions between staff and people. Care Homes for Older People Page 4 of 8 Staff told us they are happy working at the home and feel well supported. Comments included the manager is fantastic and things are better. A new staff member told us they were enjoying working on their induction. They showed us their workbooks which includes information on understanding sight loss. The environment was clean and fresh throughout. The housekeeping staff should be commended for the high standards. The homes medication and records are well managed. We looked at the homes medication and medication records. The home uses a monitored dosage system. Medication administration records were fully completed. The temperature of the room used to store medication has been recorded to ensure medicines are stored at a safe temperature. The home has purchased a new storage box with a lid, for medication that needs to be returned. The home has introduced a stock control system to ensure they have stock available at all times. The home confirmed that all staff who administer medication have completed medication training, shadowed more experienced staff and been assessed as competent. Some of the people who live in the home manage their own medicines. The home confirmed that they carry out a risk assessment to protect people from the risk of harm. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 1 The home should update the service user guide to reflect the management structure at the home. Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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