Latest Inspection
This is the latest available inspection report for this service, carried out on 16th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Kelso.
Annual service review
Name of Service: Kelso The quality rating for this care home is: The rating was made on: two star good service 0 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 2 3 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 10 Clifton Road Southbourne Bournemouth Dorset BH6 3PA 01202432655 F/P01202432655 a.ackrill@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Angela Elizabeth Ackrill,Mr Kenneth Alan Ackrill Number of places (if applicable): Under 65 Over 65 0 12 NVQ4 in management and care to be successfully completed by 30/04/07 by Mrs Angela Elizabeth Ackrill. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Kelso is a private nursing home that is registered to accommodate 12 people in the category of old age. The home is owned by Mr and Mrs Ackrill and Mrs Ackrill is the Registered Manager. The staff team work closely with her in respect of the day to day management of the home and a registered nurse is on duty 24 hours each day. The home is located in the Southbourne area of Bournemouth close to the seafront, 0 4 1 0 2 0 0 8 Annual Service Review Page 2 of 7 shops, pubs and post office. The home was opened in 1988 and consists of a two storey building with a large lounge dining room. Four of the homes bedrooms are single and four are double rooms. Residents bedrooms situated on the first floor are accessed by the main stairs or a passenger lift. The communal assisted bathroom is situated on the first floor and separate toilets are available at both levels. The home provides residents with nursing and personal care and all services including meals, cleaning and laundry. The home has gardens to the front and rear of the building these are well maintained and easily accessible with the aid of a portable ramp. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection on 4 October 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. We also received 8 completed surveys from people living at the home. Everyone had been assisted by a relative or staff member to complete the forms. The surveys tell us that everyone is very satisfied with service received from the home. Many positive comments were received, including, I am particularly pleased with the personalised approach staff take. Mum is given loving care consistently and we are always made to feel welcome when we visit. Residents say that staff are always available when needed and that they listen and act on what is said. Staff are said to be, very friendly which helps to keep spirits up. There is a home from home attitude. Surveys also note that home provides lots of individual extras, for example, lovely milky coffee, which I can have at any time, and a packed tuck box which I can have at night to eat when I want - that makes me feel independent. Residents appreciate time spent by the manager talking to them individually. Annual Service Review Page 4 of 7 The AQAA tells us that the home is well maintained and presents a homely environment and atmosphere, and continues to offer a cost effective, anti discriminatory care setting in which to live. Service users skills and feeling of self belief are promoted, whilst delivering standards of care by staff who follow a person centered approach. The home encourages everyone to feel that any concerns can be openly discussed without any fears and family carers are welcomed as willing partners in care to help provide a high standards of care to residents. No complaints were received during the year. Everyone responding to our survey say they know who to talk to if they have any concerns or wish to make a complaint. The provider as home manager remains committed to looking at any ways of improving the services using both knowledge and long standing experience within the home to maintain a strong ethos in being open and transparent. The home continues to be managed with an open and positive atmosphere, supporting best practice for staff and residents. Over the passed year the home has aimed to continue to maintain their high standards of care and be aware of any changes in legislation which may have an effect on the home. The AQAA reports that a number of improvements have been to the environment in the the last year including, the purchase of two profiling beds, redecorations to bedrooms including new carpets, curtains and sun blinds. 2 vanity units, 2 armchairs and landing curtains have been replaced and a new sluice installed on the first floor Residents are all nutritionally screened on admission and staff have received training in nutritional care and in the control and prevention of infection. All policies and procedures in operation at the home were reviewed during 2009. The home aims to operate at full occupancy. 2 new admissions were received in the last year. 21 permanent staff are employed at the home. 14 qualified nurses and 7 care staff. Of these 3 have achieved an NVQ level 3 or 4 and 2 an NVQ level 2. No agency staff are used. There is a low staff turnover, with one person leaving in the last year. Many of the staff have been in post for over 15 years, providing continuity of care for residents. The home benefits from the experience and continuity of the Registered Provider/Manager who has been working with older people for 23 years. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. There is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service.
Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 03 October, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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