Latest Inspection
This is the latest available inspection report for this service, carried out on 4th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Knaresborough Two Group.
Annual service review
Name of Service: Knaresborough Two Group The quality rating for this care home is: The rating was made on: three star excellent service 0 9 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Irene Ward Date of this annual service review: 0 9 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 17 Park Way Knaresborough North Yorkshire HG5 9DP 01423546326 Telephone number: Fax number: Email address: Provider web address:
Steve.Jones@homestogether.net www.homestogether.net Homes Together Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users who can be accommodated is: 10 The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following category: Learning disability Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Knaresborough Two Group is registered to provide residential, personal and social care for ten service users with learning disabilities and an associated sensory impairment. The Group is comprised of three homes; 21 Farfield Avenue, 17 Park Way and 13 Rievaulx Avenue. The three homes are all on residential housing estates close to Knaresborough town centre and have good access to the local services and amenities. The registered provider is Homes Together Ltd. At the last inspection visit on the 9th December 2008 the fees for the homes ranged from 700 pounds to 1000 0 9 1 2 2 0 0 8 Annual Service Review Page 2 of 6 pounds per week and did not include costs for holidays, hairdressing, chiropody and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys sent to people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they listen to the views of people who use the service and they are always looking for any further improvements they need to make. As a result of listening to people they have been able to make the following changes: The service tells us that they now have more comprehensive Individual Service Profiles (ISP) in place. They have also introduced weekly timetables to meet peoples individual choice of activities such as accessing more outside resources such as a gym. This means that peoples needs are consistently met by the staff team and that people are given choices about the sort of activities they want to participate in. They have identified that the people they support wish for various documentation to be adapted into different formats; this includes menus and house meetings.They have transferred policies and care plans into Braille format. This means that people who receive a service are valued and their opinions are sought in how they want to live their lives. They also tell us that they have established positive working relationships with outside professional agencies. This makes sure that peoples needs are being met by the service. They have accessed more training to meet service user needs in areas such as challenging behavior and health and nutrition. All staff are doing or completed the National Vocational Qualification (NVQ) 2 or 3. This makes sure that peoples needs are met by competent staff. They have improved the environment by making improvements in accessing the garden area for those who wish to use this and have improved their fully refurbished kitchen. We sent out surveys and two were returned from people living at the homes. When asked what does the home do well they said, Annual Service Review Page 4 of 6 I have a well structured routine. They take us out often. I get support to cook, if i want to cook, i have choices. When asked what could the home do better one person said, I dont have any ideas. Four surveys were returned from relatives,carers and advocates. When asked what does the service do well. These are the comments they made: Our relative is cared for very well in the home,with very caring staff. Staff levels always appear adequate, home is spotless and my relative is clean and tidy. Time is spent with my relative and outings undertaken. Understand the needs and support the disabled,also make sure they get medical care when needed immediately informing next of kin. A plan to occupy and improve our relatives life is in operation. Who does a variety of activities and had regular checks on medication and health, which are discussed with us and reported to us. When asked what could the service do better one relative said, Seem to be doing everything necessary. One survey has been returned from a social and health care professional. They told us when asked what does the service do well. Provide small group homes and plan appropriate support to meet service users needs. My experience has been very positive with regard service user i placed there. Four surveys were returned from staff who work at the home. They made positive comments such as: Looks after the service users well making sure they are all well cared for. Very good communication between myself and colleagues and that helps to support better our service users. Respect for individuals different needs,personal care,food and activities. As a company Homes Together respects service users needs and rights and preferences. I like my job and i like working for Homes Together. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and we will do a key inspection by the 7th December 2010. However we can inspect the service at any time, to look at the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
