Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Lorna House.
Annual service review
Name of Service: Lorna House The quality rating for this care home is: The rating was made on: two star good service 1 5 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Finniear Date of this annual service review: 2 2 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Devons Road Torquay Devon TQ1 3PR 01803329908 01803606532 clare@crocoscare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Crocus Care Limited Number of places (if applicable): Under 65 Over 65 0 0 0 24 24 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Lorna House provides residential care for up to 24 older people who may have physical disabilities, and who may have mild levels of mental confusion. The house is a large detached property with a level garden in the Babbacombe area of Torquay, by Cary Park. There are 20 single rooms, 9 of which have en suite facilities, and two double rooms, both en suite. There are three bathrooms, two of which have Aquatec powered bath seats. Accommodation is on two floors, with a stair lift. Access around the ground floor is level, with a ramp to the garden via the front door, and another from the conservatory. There is a dining room and a large lounge which leads to an attractive conservatory. The Crocus Care car is freely available for local journeys, with a charge for petrol for
Annual Service Review Page 2 of 6 1 5 0 1 2 0 0 9 longer journeys, and a minibus has been provided. The service is not aimed at people with advanced dementia or severe physical disabilities, though best efforts are made to continue caring for residents whose health deteriorates after moving in to the home. Current fees range from #320 to #350 per week. The most recent CSCI inspection report was available in the entrance hall. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We sent the home an Annual Quality Assurance Assessment or AQAA. This is a document for the service to complete to tell us about the way they operate, what they have improved in the last year since we visited and what they plan to do in the coming 12 months; We looked at the last Key Inspection report and the reports of any visits we may have done in the last year; We looked at the information we have received about the service, including any safeguarding alerts or complaints; we looked at the way the home managed these; We looked at the notifications the home has sent us. These are a legal requirement and tell us about incidents that have happened at the home, for example a serious injury to a person who lives there. We sent questionnaires to the people who use the service; and we sent questionnaires to the people who work at the home. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment when we asked for it. It gave us the information we required. They told us that since our last visit they have improved the care plan report writing; refurbished the laundry area with new flooring and commercial laundry systems; the company car has been made available for more outings; all the residents have quality time with staff on a one to one basis; developed a new medication policy; A nutritional file is kept to ensure clients have a varied and well balanced diet which includes all special dietary needs; new comprehensive care plans have included more in depth information on risk assessments and handling procedures; training in infection control has been undertaken and the home have implemented new procedures within the home; Person centred activities have been introduced; Training in dementia care has been undertaken; Staff have training in written communication, and the care plans are now more informative; Upstairs of the home has been decorated, including refurbishing of five bedrooms; New boiler for the central heating installed; New carpet shampooer provided; Purchased more lounge chairs; Reviewed the C.o.s.s.h materials and dispensers to comply with up to date infection control measures; Updated some of the bedroom furnishings; A Quality focus group has been set up to incorporate valued family views; The low banister causing concern on our last report has been raised; Community involvement has been increased; The Complaints policy has been reviewed and updated; Complaints have been dealt with promptly; the staff induction period has been extended; The in-house trainer who works for the company, means staff training needs are identified sooner and is arranged quicker; Care staff now take a more active role in the care plan reviews and more staff are working on their N.V.Q. awards. They also told us that they plan to carry out further refurbishment of the bedrooms; Update Annual Service Review Page 4 of 6 the existing tableware; Purchase more lounge chairs; Provide more activities in the community; and purchase a new hoist. The home told us that they have received 2 complaints in the last year which were upheld. Since we received their AQAA we received another complaint about the home which was passed to the responsible individual from Crocus Care for investigation. This complaint was partially substantiated in relation to a food hygiene issue. Action has been taken to resolve this. We received 7 questionnaires back about the home. People told us: They deal with the residents with a deal of patience and love under often very difficult circumstances. Cares for and gives love to the people who live there. The food is exceptional. The manageress is second to none. Above and beyond the call of duty Takes individual needs into consideration, makes visitors welcome, creates a friendly and homely atmosphere, has various recreational activities and entertainments Treats residents with concern The clients are well cared for at all times. They do have a lot of activities and events every week. The staff are friendly and welcoming to anyone visiting Kind caring staff, good comfortable atmosphere, good food, good management One person said that the communal toilet on the ground level occasionally blocks and is slow to be resolved which creates inconvenience. Some staff felt communication could be improved, and people would benefit from more trips out. One person felt the decor would benefit from updating. What are we going to do as a result of this annual service review? We have not changed our mind about the service and will carry out a Key Inspection by 15th January 2011. However we can inspect the service at any time if we have concerns for the people who use it. Annual Service Review Page 5 of 6 Reader Information
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