Latest Inspection
This is the latest available inspection report for this service, carried out on 25th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Meadow View 3.
Annual service review
Name of Service: Meadow View 3 The quality rating for this care home is: The rating was made on: three star excellent service 2 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Angela Tew Date of this annual service review: 0 2 0 9 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: The Lawns Bempton Lane Bridlington East Yorkshire YO16 6FQ 01262401451 01262605029 Telephone number: Fax number: Email address: Provider web address:
www.mencap.org.uk Royal Mencap Society Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 4 4 0 0 One specific service user over the age of 65 in category (LD) (PD), named on variation dated 23rd January 2007, may reside at the home. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 3 Meadow View is a purpose built semi detached bungalow owned and maintained by New Dimensions Housing Association. The care input is organised and managed by the Royal Mencap Society. The home offers long-term accommodation for four adults with a learning disability who may have associated health and behavioural problems. Activities are offered both at home and in the community. A minibus is available for people to use. The home is situated in a residential area of the town and public transport to the town passes nearby. There is an easily accessible garden and on street parking is available. A Statement of Purpose, Service User Guide and the latest
Annual Service Review Page 2 of 7 None 2 3 1 0 2 0 0 8 inspection report by the Care Quality Commission are made available for people and their families to read. The last inspection by the commission was carried out on 23rd October 2008. The manager told us that the weekly fees for living at Meadow View 3 on 23rd October 2008 are between £871 and £1760, depending on assessed needs. People living there pay additionally for hairdressing, chiropody, personal items, like clothes, toiletries and meals out, and taxi fares. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received,or asked for,since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using this service. It also gave us some numerical information about the service. Surveys returned to us by people using this service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The care home sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA gave us information on what the home does well and what they could do to improve the service it provides. It stated that Meadow View 3 enables people using the service to have the opportunity to express their views and be involved in the day to day decision making within the home and confirmed that support plans are integrated with other agencies plans, ie outreach, to achieve a more holistic view of peoples likes, dislikes and views. Our rota is written is such a way as to allocate staff according to activities and preferences of the people that we support. The AQAA also told us that people have a communication passport to enable people to have a document that they can take with them wherever they go and enables people to have their voice listened to. The home has a complaints procedure clearly stating that peoples views and opinions are valued and respected. The AQAA told us that equality and diversity is promoted, Mencap has a diversity policy that clearly states that people are treated fairly and no-one is treated badly because of something that is different about them. We welcome differences in people and we tailor support around the person and their unique needs and wishes. If we are unable to seek Annual Service Review Page 4 of 7 a persons view we would consider the Mental Capacity Act codes of practice and hold a best interest meeting with an independent mental capacity advocate (IMCA) representing the needs of the person. The AQAA also stated that beliefs are respected and people are enabled to follow their faith should they have one. Individuals are consulted on their religious and personal beliefs and this is identified in their support plan. The AQAA told us that the statement of purpose and service user guide have been updated and are available in a more accessible format. Individual person centred support plans and positive enabling risk assessments are regularly being reviewed and updated. The AQAA told us that people have their health needs met. Staff receive medication training on a regular basis and competence is assessed using the Mencap medication workbook. Safeguarding training is undertaken by staff, this is to ensure that staff are aware of their responsibilities and people receiving a service are protected from harm or abuse. The AQAA told us that the recruitment procedure is adhered to and staff do not start work until the appropriate checks have been received. The staffing levels are sufficient to meet the needs of the people living in the home. However, the surveys received highlighted that sometimes the staffing levels limit the amount of activities that can be undertaken with the people living there. Staff undertake essential training as required and Mencap have developed a training programme for managers that the manager has undertaken, this includes medication for managers and managing moving and handling an fire safety in the workplace. The AQAA told us that the environment continues to be well kept and over the past year has had some improvements undertaken. The kitchen has been refitted and redecorated, the bathroom has been redecorated. The home has had a new TV aerial system fitted that enables people to have digital TVs in their bedrooms if they wish. Two surveys were received from staff confirming that the support and care given remains of a very good standard, up to date information is held about people living in the home, supervision and training is offered and undertaken on a regular basis and the staffing levels are usually sufficient. Staff told us, I feel Meadow View 3 generally provides a good level of support for our tenants, I have worked in other homes and this is the best home I have ever worked in, there is something going on everyday for the people I care for. One survey did comment that some of the people living in the home may become isolated and more could be done to undertake 1-1 support. The home continues to let us know about things that have happened since the last key inspection and they have shown that they have managed issues extremely well. The home has been no complaints since the last visit. The home has not had to make any safeguarding referrals made to the local care management team. We looked at the information in the AQAA, returned surveys and notifications and it is our judgement that the home is still providing an excellent service and they know what further improvements they need to make. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 22nd October 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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