Latest Inspection
This is the latest available inspection report for this service, carried out on 3rd June 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Mencap In Kirklees.
What the care home does well The manager has the experience to competently manage the home. The health, safety and welfare of people who live at the home is protected. The home has a robust procedure for responding to suspicion or evidence of abuse and staff know the procedure to follow. When people who live at the home were asked, "What does the home do well?" Comments include: "I like living here. The staff do things for me, they help me do my hair, they pamper me. The staff feed me well. I go on holiday." "I can listen to my music. I like the residents. I like the meals, especially Pizza. I like going out on one to ones and day trips." When the staff were asked the same question their comments include: "Work well as a team." We provide support for the daily needs of people. "We give dignity to our residents." We provide a healthy diet and ask people what they want when preparing the menus. People choose what they want to do. "Our home has a brilliant staff team. We are supported by our manager. The residents are our priority and their needs/ wishes are always met. The staff work hard to maintain the resident`s independence with advice and support." What the care home could do better: The complaints procedure should be provided in a format that the person can understand and include when the person should expect a response to their complaint. When people were asked, "What could the home do better?" Comments include:"I can`t think of anything." "I`m alright." "I am very happy." "It`s cool." Random inspection report
Care homes for adults (18-65 years)
Name: Address: Mencap In Kirklees 100 Pennine Crescent Salendine Nook Huddersfield West Yorkshire HD3 3TP two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Karen Summers Date: 0 3 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Mencap In Kirklees 100 Pennine Crescent Salendine Nook Huddersfield West Yorkshire HD3 3TP 01484348961 01484340822 linda-reilly@huddersfield-mencap.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Barbara Matula Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mencap in Kirklees care home 8 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: Date of last inspection Brief description of the care home 8 Huddersfield Mencap 5 is a care home providing personal care and accommodation for eight younger adults with learning disabilities. It is run by Huddersfield Mencap, a charity working locally in the field of learning disabilities. The home is situated in Salendine Nook near Huddersfield with good transport facilities and some local amenities. It is a two storey detached building with an attached bungalow, adjacent to some similar properties provided with warden services. All the homes bedrooms are single, some of which are self contained. The home has
Care Homes for Adults (18-65 years) Page 2 of 9 Brief description of the care home adequate communal facilities. The home is surrounded by a grassed area. The registered provider informed the Care Quality Commission on the 3rd June 2010 that the fees for each person living at the home are £450.21 per week. Information about the home and the services provided are available from the home in the Statement of Purpose and the Service User Guide. Care Homes for Adults (18-65 years) Page 3 of 9 What we found:
This report refers to a random inspection visit by one inspector, to Huddersfield Mencap 5, on the 3rd June 2010. As part of the inspection in order to provide information to help us form judgments about the quality of the service, the manager was asked to complete an annual quality assessment (AQAA) document. This she did, and the document provided the Care Quality Commission (CQC) with a lot of information about the way the home is run, and what they hope to achieve in the future. To enable people who use the service to comment on the care it provides, we sent surveys to ten people, seven of which were returned, and five out of ten surveys were returned from staff. Comments from these surveys have been included in this report. During the visit we spoke with two members of staff including the manager, registered person and three people who use the service to obtain their views of how the service is run and the care provided. Samples of records were looked at and included staff training files, the safeguarding policy, complaints procedure, complaints/ compliments file, and hazard alert/ maintenance repair records. This is what we found: Concerns, Complaints and Protection: At the last inspection the following requirement was made, To protect people from harm or abuse, incidents of physical assault must be reported and referred under safeguarding procedures. Although there have not been any incidents identified since the last inspection, there was evidence to suggest that all staff have had the protection of vulnerable adults training, (safeguarding training) and the manager and staff knew the procedure to follow should there be suspicions of assault/ abuse. The home had a copy of the Local Authorities policy relating to safeguarding. There was evidence in the minutes of the meeting of which people who use the service attend that abuse awareness had been discussed. The complaints procedure was located in the entrance of the home and the manager confirmed that a copy of the procedure is given to peoples relatives/ advocated, and that each person also has a copy of the procedure to refer to which was seen in their care file. Unfortunately the complaints procedure was not easy to follow and did not clearly state when the person should expect a response to their complaint. We discussed these issues with the manager and she agreed that a complaints procedure would be provided in a format that the person could understand and include when the person should expect a response. Care Homes for Adults (18-65 years) Page 4 of 9 Without exception staff knew what to do if someone has concerns about the home, and people who live at the home knew who to speak to if they were not happy. The compliments file was also seen and it contained a note from a grateful relative complimenting staff on how well they support people who live at the home. It said that their relative is always in good health, as are the other residents, and that it is a good sign that the person is always happy to return back to the home. Management: At the last inspection the following requirement was made, Unnecessary risks to the health or safety of people living at the home must be identified and so far as possible eliminated. This requirement referred to the shower. The showers has now been repaired. There was evidence in the documentation seen and staff confirmed that they had received training on the reporting of hazards. There were also procedures in use to ensure repairs/ hazards are reported and followed up as a matter of urgency to ensure that no one is put at risk. What the care home does well: What they could do better:
The complaints procedure should be provided in a format that the person can understand and include when the person should expect a response to their complaint. When people were asked, What could the home do better? Comments include:
Care Homes for Adults (18-65 years) Page 5 of 9 I cant think of anything. Im alright. I am very happy. Its cool. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
