Care Home: Perran Bay Home For The Elderly

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What the care home does well Perran Bay is a well established and well managed home that has a relaxed and friendly atmosphere. The home provides a comfortable homely environment that is clean and safe for residents, staff and visitors. There is ample sitting and dining space and suitable washing and toilet facilities. Residents say they are happy living in the home, they say the staff are very kind and caring. There is a low turnover of staff, which benefits the residents. Residents say their independence is respected and they can choose how to live their lives. Resident`s healthcare needs are met and suitable equipment is provided for moving and handling purposes and for the prevention of pressure sores.Recruitment procedures are robust and staff training is a priority. All care staff have achieved or are undertaking NVQ qualifications. The management endeavour to ensure that working practices are safe and statutory training takes place regularly along with relevant equipment and service checks. Maintenance issues are addressed promptly. What has improved since the last inspection? New electric front doors were being fitted during the inspection to improve the access at the main entrance. There are also plans for patio doors to be installed so that residents can access the front garden overlooking the beach, more easily. Some carpets and several windows have been replaced. The toilets near the front entrance have been enlarged giving more room for the residents to manoeuvre. Interviews were taking place during this inspection for a new administration post that will integrate administration for the home and for the trustees. An office is being prepared for the use of care staff. This will enable the registered manager to have a quieter office and a more private place to carry out her work. There are plans to expand the laundry room, which has been needed for a very long time. All care staff have achieved at least NVQ level 2 or are working towards the qualification. Several have achieved NVQ level 3 and all of the senior care staff have achieved NVQ level 4. This is a major accomplishment for the home. Other training courses have also taken place over the past year. What the care home could do better: A training policy needs to be developed that details the system used in the home, it should include what training staff need to attend and at what intervals. A training matrix has been developed but it must be kept up to date to evidence that staff have attended according to the law. Space for signatures has been added to the pre-assessment documentation. Risk assessment paperwork in respect of the residents needs to be more fully completed. The registered manager said she aims to improve the care plans even more.Hand written instructions have not been signed by two members of staff and this was again pointed out to the registered manager who said she would address it. She also said she would ensure that medicines such as lactulose syrup are only administered to the person to whom it is prescribed for on the label. The food records need to be kept up to date. There is a policy for the safe keeping of resident`s money but it needs to be reviewed and updated to ensure the homes procedures are included. CARE HOMES FOR OLDER PEOPLE Perran Bay Home For The Elderly St Pirans Road Perranporth Truro Cornwall TR6 0BH Lead Inspector Diana Penrose Unannounced Inspection 09:30 10 January 2008 th X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Perran Bay Home For The Elderly Address St Pirans Road Perranporth Truro Cornwall TR6 0BH 01872 572275 01872 572275 perranbayhome@btinternet.com Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Cornwall Old Peoples Housing Society Mrs Linda Joyce Whitford Care Home 34 Category(ies) of Old age, not falling within any other category registration, with number (34) of places Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 7th December 2006 Brief Description of the Service: The registered provider of Perran Bay Care Home is Cornwall Old Peoples Housing Society, which is a registered charity. The home provides residential care for up to 34 elderly service users and is situated adjacent to the main street of Perranporth, a variety of shops are readily accessible. There are uninterrupted views of Perranporth beach on one side of the home including from the main lounges. The home has two pleasant gardens, and there is adequate parking for visitors. Accommodation is provided over three floors and there is a lift to the first floor. There is a stair lift fitted on a small set of stairs upstairs. Meals are prepared in a well-equipped kitchen and served in the spacious dining room, or individual bedroom if preferred. The Registered Manager along with a team of suitably experienced care staff, provide personal care within a relaxed and friendly atmosphere. Information about the home is available in the form of a residents’ guide, which can be supplied to enquirers on request. A copy of most recent inspection report is available in the home. Fees range from £300.58 to £435 per week; the registered manager supplied this information to the Commission. Additional charges are made in respect of private healthcare provision, hairdressing and personal items such as newspapers, confectionary and toiletries. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 2 star. This means the people who use this service experience good quality outcomes. An Inspector visited Perran Bay Care Home on the 10th and 11th January 2008 and spent eleven hours at the home. This was a key inspection and an unannounced visit. The purpose of the inspection was to ensure that residents’ needs are properly met, in accordance with good care practices and the laws regulating care homes. The focus was on ensuring that residents’ placements in the home result in good outcomes for them. All of the key standards were inspected. On the days of inspection 33 residents were living in the home, one of these was receiving respite care. Two people attend for day care as well. The methods used to undertake the inspection were to meet with a number of residents, relatives, staff and the registered manager to gain their views on the services offered by the home. Records, policies and procedures were examined and the inspector toured the building. The registered manager has completed an Annual Quality Assurance Assessment and the information provided has also been used. This report summarises the findings of this inspection Residents expressed satisfaction with the care and services provided at the home and said they are treated with kindness and respect. Overall the home is providing a very good quality of care to the residents placed there. What the service does well: Perran Bay is a well established and well managed home that has a relaxed and friendly atmosphere. The home provides a comfortable homely environment that is clean and safe for residents, staff and visitors. There is ample sitting and dining space and suitable washing and toilet facilities. Residents say they are happy living in the home, they say the staff are very kind and caring. There is a low turnover of staff, which benefits the residents. Residents say their independence is respected and they can choose how to live their lives. Resident’s healthcare needs are met and suitable equipment is provided for moving and handling purposes and for the prevention of pressure sores. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 6 Recruitment procedures are robust and staff training is a priority. All care staff have achieved or are undertaking NVQ qualifications. The management endeavour to ensure that working practices are safe and statutory training takes place regularly along with relevant equipment and service checks. Maintenance issues are addressed promptly. What has improved since the last inspection? What they could do better: A training policy needs to be developed that details the system used in the home, it should include what training staff need to attend and at what intervals. A training matrix has been developed but it must be kept up to date to evidence that staff have attended according to the law. Space for signatures has been added to the pre-assessment documentation. Risk assessment paperwork in respect of the residents needs to be more fully completed. The registered manager said she aims to improve the care plans even more. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 7 Hand written instructions have not been signed by two members of staff and this was again pointed out to the registered manager who said she would address it. She also said she would ensure that medicines such as lactulose syrup are only administered to the person to whom it is prescribed for on the label. The food records need to be kept up to date. There is a policy for the safe keeping of resident’s money but it needs to be reviewed and updated to ensure the homes procedures are included. Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1, 3 and 6. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Residents are provided with the information they need about the home. Residents are only admitted to the home following an assessment of their needs to ensure the home can provide appropriate care. EVIDENCE: The statement of purpose has been reviewed and updated and residents have been issued with a copy of the service user guide. Copies of these documents are displayed and available in the home. The registered manager said that she or a senior carer visits prospective residents whenever possible to assess their care needs. There is evidence of assessments on file and the information gathered includes the list in standard 3.3. Other information from external agencies is gathered and was seen in resident’s files. The home does not provide intermediate care. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9 and 10 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Residents said their healthcare needs are met and they have care plans to ensure that staff know how to care for them. There is a good medicines system in place. EVIDENCE: Three resident’s files were inspected; each contained an individual care plan, various risk assessments, pre-admission assessment details and other relevant care information. Not all of the risk assessment documentation has been completed and this was discussed with the registered manager. The care plans are have been improved since the last inspection but the registered manager stated that there is more room for improvement. Residents sign to agree their plan when possible and they are reviewed every month. The daily records are informative. Doctors and other healthcare professionals visit residents as appropriate and records are kept. Staff said there is sufficient equipment for moving and handling and pressure relief in the home. Residents said their healthcare needs are met. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 11 The home has a medication policy used in conjunction with The Royal Pharmaceutical Society Guidelines. The registered manager said she has a new policy and is reviewing it for compliance with the homes procedures. A monitored dosage system (MDS) is used and all records are completed satisfactorily. Hand written instructions have not been signed by two members of staff and this was again pointed out to the registered manager who said she would address it. Lactulose syrup in a bottle was being administered to several residents, not just the person it was prescribed for. This was pointed out to the registered manager who said she would ensure this does not happen in future. All care staff receive training in medications. Residents’ privacy was observed to be upheld during the inspection and staff knocked on doors prior to entering. Each bedroom has a telephone line and residents can receive visitors in private. Residents said they are treated with respect and their privacy is upheld at all times. A relative said that there are no issues with privacy and dignity; the staff are very conscientious in this area. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 and 15 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Entertainment and activities are on offer, visitors are welcomed and residents are encouraged to live a life of their preference. EVIDENCE: Activities and entertainment are on offer and posters are displayed. Residents spoke about a recent pantomime, the shop, a French evening, a pianist and school children coming in at Christmas time. They also talked about a woman who comes in to do artwork with them. There was a fete in the summer and a car boot sale. Residents can invite their friends and family to social events in the home. Records are maintained for each resident. Some residents said there could be more to do in the home. The visitor’s book shows that the home has plenty of visitors. Residents said they could receive visitors when they like and in private if they wish. Relatives said they visit when they like and they are always made welcome. All residents spoken with said their individual preferences are respected and they are supported to maintain their independence. They said they could go out if they wish and the daily routines are flexible for example going to bed Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 13 and getting up in the morning. All residents can control their own money and they all have their own belongings in their rooms. The menu has choices available. Staff said the menu is being revised, at present it is being set on a daily basis. It is a set menu but residents said they could have something different if they did not fancy what was on offer. Meals are ordered in advance and records are kept but they have not been kept up to date recently. Snacks and drinks are freely available between meals if required. Residents said the food is good and they seemed to enjoy the lunchtime meal. Fresh fruit and vegetables are included and homemade cakes and biscuits are provided at teatime. Meals are served in the large dining room and most residents use this facility, a few prefer to eat in their room and this is respected. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 14 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 and 18 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. There are suitable policies in place for complaints and adult protection and staff receive appropriate training to make sure that residents are safeguarded EVIDENCE: The home has an appropriate complaints policy and a copy is displayed in large print in the hall. There is a method for recording complaints there have been two minor complaints to the home since the last inspection they have been recorded and dealt with appropriately. Thank you cards and complimentary letters are kept. Residents said they could approach any of the staff if they had a problem and some were aware there is a procedure. The home has an adult protection policy that staff are aware of. All staff have attended adult protection training. There has been one issue since the last inspection that was appropriately investigated and unfounded. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 15 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 and 26 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The home is clean with no unpleasant odours and the building and grounds are well maintained. EVIDENCE: The home is well maintained with records kept. It is decorated and furnished to a good standard. It is very clean, homely and comfortable with no unpleasant odours. Resident’s rooms are personalised with their own belongings. The grounds are tidy and accessible. New electronic doors were being fitted to the front entrance during the inspection to improve accessibility. There are also plans to fit patio doors for access to the garden overlooking the beach. Residents said they are very happy in their home and enjoy their surroundings. Visitors said the home is always clean and it is a very happy place. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 16 The laundry facilities are small but there are plans to expand them. All linen and towels are contracted out. Residents said they have no complaints with the laundry service. There are appropriate hand-washing facilities for staff with alcohol hand cleansing gel used. Protective clothing is provided and seen in use. The home has a sluice with a washer disinfector. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 17 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28, 29 and 30 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Recruitment procedures are robust and there are sufficient skilled staff to ensure the residents are safe and their needs are met. EVIDENCE: The working duty rota is displayed and includes space for the manager’s hours although it is not always completed. This was discussed with her. Generally there are: • 5 carers (one senior), in the mornings • 4 carers (one senior) in the afternoons • 3 carers (one senior) in the evenings • 2 waking carers and 1 senior sleeping in at night. Staff and residents said the home could be short staffed when people are on annual leave or sick leave. However other staff members or the manager usually step in to fill the shifts. The registered manager said there were no risks to the residents. There are suitable numbers of kitchen and other ancillary staff employed. The registered manager and staff are very pleased with the amount of NVQ trained care staff. All care staff have either completed or are in the process of Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 18 doing NVQ training. Several have completed NVQ level 3 and all the senior care staff have completed NVQ level 4 in care. Residents and visitors said the staff team is good and they are all very kind and caring. One member of staff said, “We are a very good caring team here”. The recruitment procedure at Perran Bay is rigorous with all relevant checks undertaken. Three staff files showed this to be the case. All new staff are issued with terms and conditions of employment, a job description, an employee handbook, various policies and an induction handbook. The home has an equal opportunities policy and there is an equal opportunities section on the application form. Interviews were taking place during the inspection for an administration person this is the only current vacancy. One of the senior carers oversees the training for staff. The ‘skills for care’ induction pack is in use in the home and completed checklists are held in the staff files. The registered manager the staff said that statutory training takes place in the home and external courses are sometimes on offer. She said a large sum of money was spent on training last year. Training needs are identified during supervision sessions and these are documented. A matrix has improved the training records however the matrix must be kept up to date to show that statutory training is undertaken appropriately. A training policy still needs to be developed that details the system used in the home, it should include what training staff need to attend and at what intervals. Staff spoken with were very pleased with the amount of training on offer to them. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 19 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35 and 38 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The management team are competent and run the home well. Quality assurance and health and safety systems are in place for continual improvement of the service and the safety of residents, staff and visitors EVIDENCE: The registered manager was in charge and very competent in running the home. She has achieved the Registered Managers’ Award and NVQ level 4 in care. She is also a moving and handling trainer. Staff, residents and visitors spoke highly of the manager and said everyone respects her. They said she works well with the team and she has an excellent rapport with the residents and their families. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 20 The registered manager said they are hoping to apply for the Investors In People Award soon. Annual quality surveys are undertaken with residents and their families, the response has been good and the results very positive. Various audits take place in the home and the information is held in a file. Policies are reviewed regularly and a business plan is produced each year. Regular staff meetings take place with minutes taken. Regular residents meetings also take place and the minutes are distributed in large print. One of the Directors visits the home each month and sends a report to the Commission as required under regulation 26. There is a policy for the safe keeping of resident’s money that needs to be reviewed and updated to ensure the homes procedures are included. For example, who holds the keys to the safe, what happens when the manager is away, how much money can safely be held and so on? Money is held for some resident’s in individual pockets in the safe. The records were inspected and found to be satisfactory. Two people sign spot checks. Receipts are kept for purchases but not for money received on behalf of residents and this was discussed. There is satisfactory evidence that appropriate health and safety precautions are in place. The accident records were inspected and nothing untoward found, the home has relatively few accidents. Machinery and equipment service checks are undertaken regularly. Certificates show that is up to date. Statutory training takes place and it will be easier to see that all staff have attended when the matrix is fully up to date. The moving and handling policy has been updated since the last inspection. Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 21 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 3 X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X X X X X X 3 STAFFING Standard No Score 27 3 28 4 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 X X 3 Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 22 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 2 Refer to Standard OP26 OP30 Good Practice Recommendations The Registered Provider should provide an en-suite toilet in room 31 to improve the facilities A comprehensive training policy should be developed to inform staff what is expected of them and what will be provided for them. The home’s policies should detail the arrangements for the safekeeping of resident’s monies and valuables, to inform and direct staff. 3 OP35 Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 23 Commission for Social Care Inspection Ashburton Office Unit D1 Linhay Business Park Ashburton TQ13 7UP National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Perran Bay Home For The Elderly DS0000009126.V350366.R01.S.doc Version 5.2 Page 24 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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