Latest Inspection
This is the latest available inspection report for this service, carried out on 16th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Plymbridge House.
Annual service review
Name of Service: Plymbridge House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Clare Medlock Date of this annual service review: 1 1 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 3 Plymbridge Road Plympton Devon PL7 4LD 01752345720 Telephone number: Fax number: Email address: Provider web address:
plymbridge@peninsulacarehomes.co.uk www.peninsulacarehomes.co.uk Peninsula Care Homes Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 40 0 40 40 40 40 The maximum number of service users who may be accommodated is 40. The registered person may provide the following category of service only: Care Home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) Dementia (Code DE) Physical disability (Code PD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Plymbridge House is a detached property situated in the Pymouth suburb of Plympton. The Home is registered to provide residential accommodation and personal care, for a maximum of 40 persons over the age of 65 for reasons of old age who may also have dementia or physical disability. The home has 40 single bedrooms, 24 of which have en-suite facilities. There are 4 bathrooms, all fitted with bath hoists and two with a
Annual Service Review Page 2 of 7 shower cubicle. On the ground floor there are 3 lounge rooms and a dining room. A stair lift provides access from the ground floor to both 1st and 2nd floor levels. There is a call bell system throughout the home. People that live at the home are enabled to access any health or social care services they require. The garden is attractive, spacious and accessible to the people that use the service. At the last inspection fees were according to the Local authority funding matrix or 300 - 375 pounds per week. Additional charges are made for chiropody, hairdressing, newspapers and magazines, toiletries and non-prescribed continence products. The report from the last CSCI/CQC inspection is found in the entrance hall of the home. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people who live at the home, staff who work at the home and healthcare professionals who visits the home. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations and healthcare professionals. What has this told us about the service? We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA was well written and was handed in within timescales. It informed us what changes had been made and what the plans are for the future. The AQAA informed us that the service are continuing to listen to the views of people who use the service. The AQAA lists that this is done by Quality Assurance Survey sent to residents, advocates, relatives, health professionals, visiting professionals annually. Open door policy to promote good inter personal relations. Compliments and complaints book in Reception. Visitors feel welcomed by staff and enjoy the relaxed friendly atmosphere and a Quarterly newsletter. As a result of listening to people who use the service, the AQAA informed us that the home has made the following changes Lounge/conservatory area incorporating sensory and therapeutic equipment Despite being rated good at the last inspection, the home continue to make improvements and changes to ensure that the needs of people living in the home are met. The AQAA listed these improvements as ensuring day visits are arranged prior to admission and now having a domiciliary dentist giving regular check ups and treatment at NHS cost. The AQAA also recorded improvements in the activities that occur at the home. The AQAA read that there has been Increased activities co-ordinators working hours to enable residents to have daily activities with more varied programme. New activities equipment including, sensory, therapeutic and reminiscence equipment Annual Service Review Page 4 of 7 including games. In addition to this the activities notice board has been moved to reception to display programme and display of photographs. The AQAA also records that training programmes have improved at the home and now includes dementia care and palliative care training programmes. In addition to this the AQAA records that 80 staff already have NVQ 2, 3 and four programmes. The environment has also improved in the last 12 months, with the replacement of kitchen equipment and units, refurbished bedrooms, ongoing maintenance, new specialist baths and knew hoists been purchased. The AQAA records that the home have received three complaints in the last 12 months. The AQAA records that all three of these complaints were upheld. The CQC has received one complaint which resulted in a random inspection. This related to complaints that all people in the home were being got out of bed earlier than they wished to. The inspection confirmed that there was not sufficient evidence to upheld this complaint. We sent surveys to people who work at the home, people who live in the home and healthcare professionals who visits the home. All respondents knew how to make a complaint if they were unhappy. Surveys sent to people living in the home confirmed that they continued to be satisfied with the service they receive. When asked what the home does well comments included Everything really. They keep my bedroom clean and tidy, clean my clothes, and I have an assisted baths every week. and All aspects of my care. One person wrote they do everything well. It is a nice clean room with clean sheets and the ironing. I have everything I need done for me. When asked what the home could do better responses ranged from nothing to pay the staff more. Other comments included improving the food and increasing trips out. Surveys received from health care professionals were also complimentary. When asked what the service does well one health care professional wrote they have a very personal, commonsense approach to the residents. Whilst another health care professional wrote Staff always have a positive attitude and are always polite and courteous to all our members of staff, the residents and their friends and family. Staff are always willing to learn in question are practice as to how it helps patients wounds to heal the comments went on to say every aspect of care is to the best standard at Plymbridge. Other comments included Cleanliness is to a high standard and the food is fantastic. It is home-cooked and fresh therefore providing residents with all the essential nutrients. The senior care staff are always helpful and full of knowledge and willing to assist me with the care I need to offer. Staff surveys were also complimentary about working in the home. One comment read Ive worked in Plymbridge for 16 years with a five-year break. I find the home very friendly and clean and the care standards high. This member of staff went on to say Ive enjoyed working at the home for the last six years, the residents get good care, it is clean and the staff are friendly and we have a wonderful manager. Other staff wrote The home provides us staff with regular and up to date training- since our manager used to be an NVQ assessor. These training sessions are essential for us to be effective
Annual Service Review Page 5 of 7 in our work. Suggestions for improvement ranged from nothing to pay the staff more money. Some work longer hours and senior rates and care staff rates arent that high. They also need to appreciate the staff more, and praised them or give them incentives to want to come to work and make them feel valued. Another comment included Provide a staff room away from the clients so you get a proper break without interruptions. Communication continues to be good between the service and the Care Quality Commission. The service continued to inform us of significant events that occur in the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 14th February 2011 However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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