Latest Inspection
This is the latest available inspection report for this service, carried out on 30th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Primrose Lodge [Bournemouth].
Annual service review
Name of Service: Primrose Lodge [Bournemouth] The quality rating for this care home is: The rating was made on: two star good service 2 8 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: John Hurley Date of this annual service review: 1 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 42 St Catherines Road Southbourne Bournemouth Dorset BH6 4AD 01202429514 01202429514 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Primula Care Limited Number of places (if applicable): Under 65 Over 65 0 27 One named person (as known to CSCI) under the age of 65 may be accommodated to receive care. Within the total of 27 places, two service users may be accommodated within Primrose Lodge over the age of 50. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Primrose Lodge is a large, converted Edwardian property, situated in a residential area of Southbourne in Bournemouth. Local shops are within level walking distance and cliff-top walks about half a mile from the home. The main shopping area of Southbourne with all its amenities, is less than one mile away. Bus services are available close by to all parts of Bournemouth, Christchurch and beyond. The property is approached via a driveway with a parking area for visitors. Primrose Lodge is registered to accommodate up to 27 older persons. The accommodation is arranged
Annual Service Review Page 2 of 6 2 8 0 1 2 0 0 9 over three floors, with a two-person passenger lift to aid access between the floors. There are four double bedrooms and nineteen single rooms. All bedrooms, with the exception of one, have en-suite facilities. The lounge and separate dining room are situated on the ground floor. The home has an attractive front garden and a rear garden that is laid mainly to lawn with mature trees and shrubs and a paved patio area. Twenty-four hour care is provided. Laundering of personal clothing is carried out on the premises. All meals are prepared and cooked within the home. A choice of menu is offered. Activities are available to provide some stimulation and interest for people. The fees for the home, as confirmed to the Commission for Social Care Inspection (CSCI) at the time of inspection, range from 440 pounds - 575pounds per week. Additional charges include hairdressing, chiropody, dry cleaning, toiletries and newspapers. The Office of Fair Trading has published a report highlighting important issues for many older people when choosing a care home, e.g., contracts and information about fees and services. Further information can be obtained from the following website: www.oft.org.uk Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received and requested since the last key inspection. This included: - The Annual Quality Assurance Assessment (AQAA) sent out by us, was completed and returned to CQC in a timely manner. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - We telephoned the service and spoke with the manager to clarify the action that had been taken regarding the requirements set at last years inspection. - We looked at notifications informing us of significant events in the service received throughout the year. - We reviewed the previous key inspection report. - We took account of what other people have told us about the service and any relevant information received from other organisations was considered. What has this told us about the service? Through our telephone discussion we were informed that the two requirements set at the last inspection had been completed. This meant the provision of a further assisted bath had been made and that window openings are now either restricted or a risk assessment is in place to ensure the safety of those who live at the home. The registered manager also told of the continued investment in the property by way of internal improvements and the replacement of some windows. The registered manager further confirmed that they have a long term plan to replace all windows at the service. The AQAA told us that the service had improved by - The introduction of a new IT system. - In response to the lack of a dedicated administration person the senior staff have received extra training with regards to carrying out administrative roles within the home. - Better access to information for those who live and visit the service. - Ensuring people who live at the service have aware of whats going on in the home through a newsletter. - Ensuring that staff have opportunities to attend training and extend their knowledge which has resulted in many of the care staff obtaining their level 2 in care with others now working toward their level 3 - A comprehensive range of policies are in operation. All policies are reviewed after any incident and altered where necessary. All other policies have been reviewed during the Annual Service Review Page 4 of 6 year. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 15 February 2011. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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