Latest Inspection
This is the latest available inspection report for this service, carried out on 30th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Quay Court Care Centre.
Annual service review
Name of Service: Quay Court Care Centre The quality rating for this care home is: The rating was made on: two star good service 1 7 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judy Hill Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Squares Quay Kingsbridge Devon TQ7 1HN 01548852540 01548852540 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Janet Reeve Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Quay Court Care Centre Limited Number of places (if applicable): Under 65 Over 65 0 0 0 0 38 38 38 38 The maximum number of service users who may be accommodated is 38. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) Physical disability aged 65 years and over on admission (Code DE(E)) Dementia aged 65 years and over on admission (Code DE(E)) Mental disorder aged 65 years and over on admission (Code MD(E)) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Since the key inspection, which was carried out on 17th December 2008, Jan Reeve has been registered as manager. Also an extension to the building has been completed,
Page 2 of 6 Annual Service Review which has enabled the home to increase the number of residents from 30 to 38. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Quay Court Centre is part of a group of homes known informally as The Court Group. It is registered to care for thirty eight older people who may also have a mental disorder, dementia, and /or a physical disability. Accommodation is provided in en suite rooms. There are spacious communal areas and patio area. There is a passenger lift and stair lifts. Aids and adaptations are provided to meet service users needs. The premises are situated adjacent to the quay in Kingsbridge and have pleasant views and access to local amenities. 1 7 1 2 2 0 0 8 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection, which was carried out on 17th December 2008. This included the following An Annual Quality Assurance Assessment that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys completed and returned to us by six people who live at Quay Court Care Centre, four people who work at the home and one person who has a professional involvement with some of the residents. Information we have on how the service has managed any complaints. The last key inspection report, this is a public document and is available on our website. What the service has told us about things that have happened in the service. These are called Notifications and are a legal requirement. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The information we received from the six residents who completed and returned surveys to us tell us that there are things about the service that are very well managed, for example all of the respondents told us that the home is always clean and fresh and that the manager and staff always make sure that they get the medical care they need. People told us that they always or usually received the care and support they need, that the staff always or usually listened to them and act on what they say. Most of the respondents told us that they would know how to make a formal complaint if they needed to do so and that they would know who to speak to informally if they were not happy. The surveys from the people who live at Quay Court highlighted three areas where improvements could be made. These are the food provided, the provision of social, occupational and recreational activities and the accessibility of call bells to enable people to call for staff assistance when they are in their bedrooms. In the report of the key inspection we made a recommendation about the need to ensure that people are aware that they have a choice of set meals and that they can Annual Service Review Page 4 of 6 request alternatives to the set meals if they choose to do so. This recommendation does not appear to have been dealt with as five of the six people who completed surveys told us that they do not always like the meals they are served. Some of the people who responded to our surveys told us that they would like more social, recreational and occupational activities to be provided. This includes in house activities, being taken out by the staff and having more one to one time with the staff in the evenings. On a positive note, we were told that the staff were kind and friendly, that the home has an easy relaxed atmosphere and that visitors were always made welcome. In their returned surveys the staff told us that the provision of training is good and that they always or usually have access to the information they need about the people they care for. All four of the surveys told us that the staffing levels were usually, but not always, high enough to meet the individual needs of the residents. The survey that was returned to us by a person who has contact with the residents in a professional capacity told us that the home meets the needs of the residents as quickly and appropriately as possible. The AQAA tells us that the three complaints were received by the home since the last inspection and that all of these were dealt with appropriately. One requirement was made in the report of the key inspection. This was to ensure that the people who use the service are given a written Service Users Guide. The AQAA tells us that this is now being done. In addition to the recommendation about the food served, a recommendation was made about the need to fit suitable locks, that can be overridden in the event of an emergency, to bedroom doors and to give each of the residents a key to their bedroom. This would enable people to lock their bedroom doors from the inside or outside if they wish to do so. We have been told that people do have suitable locks on their bedroom doors and that they are offered keys to their bedrooms. The home continues to send us Notifications to let us know about things that have happened since our last key inspection and they have shown us that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 17th December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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