Latest Inspection
This is the latest available inspection report for this service, carried out on 26th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Quintaville.
Annual service review
Name of Service: Quintaville The quality rating for this care home is: The rating was made on: two star good service 2 7 0 4 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Finniear Date of this annual service review: 2 6 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Quinta Road Babbacombe Torquay Devon TQ1 3RJ 01803328289 Telephone number: Fax number: Email address: Provider web address:
johnmurphy250@hotmail.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability L Murphy & Co Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 0 0 25 25 25 25 25 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Quintaville is a residential home that is registered for persons in the categories of: Dementia, Old Age, Learning disability, Mental Disorder and Physical Disability. The home has 25 bedrooms, 23 of which are single rooms and 1 is suitable for shared occupancy. Many of these are en-suite. At the front of the building there is a small well tended garden and a courtyard area is found at the rear, which can be accessed through a large patio door. On road parking is available at the front of the home. The
Annual Service Review Page 2 of 6 2 7 0 4 2 0 0 9 home has three floors and a vertical lift is provided for people who have mobility issues. Two large lounges are available which provides different environments in each. Meals are taken in a separate dining room at small tables seating up to four persons. Off the dining area there is a dedicated room provided for hairdressing. The home is within walking distance of local shops. The weekly cost of care at Quintaville varies between 330 to 450 pounds per week dependant on need. Copies of Inspection reports are available at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We sent the service an Annual Quality Assurance Assessment or AQAA. This is a document for the service to complete to tell us about the way they operate, what they have improved since we last visited and what they plan to do in the coming 12 months; We looked at the last Key Inspection report and the reports of any visits we may have done in the last year; We looked at the information we have received about the service, including any safeguarding alerts or complaints, and the way the home managed these; We looked at the notifications the home has sent us. These are a legal requirement and tell us about incidents that have happened at the home, for example a serious injury to a person who lives there. We sent questionnaires to the people who use the service; and we sent questionnaires to the people who work at the home and other interested stakeholders, such as local general practitioners or district nurses. This approach helps to give us as much information as possible about the way the home is being run. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment when we asked for it. It gave us the information we required. They told us that since our last Annual service review they have reviewed all their policies and procedures to include their quality assurance system; improved the needs assessment systems; completely redecorated and refurbished one of the lounges; improved and updated the staff appraisal forms; and promoted more excursions and trips out. They also told us that they plan to refurbish another lounge and peoples bedrooms as they wish; encourage staff to attend additional training and develop their skills; and increase the amount of personalised care. The home have told us they have received no complaints about their service in the last year, and no safeguarding referrals have been made. People who completed questionnaires for us told us: Looks after a challenging group of clients with great care and compassion Annual Service Review Page 4 of 6 They do very well They provide a very caring and supportive home It looks after my mother with great care and sympathy towards her dementia It is like a home not an institution, always welcoming What are we going to do as a result of this annual service review? We have not changed our mind about the service and will carry out a Key Inspection by 18th June 2011. However we can inspect the service at any time if we have concerns for the people who use it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
