Latest Inspection
This is the latest available inspection report for this service, carried out on 5th October 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ravensknowle Road.
Annual service review
Name of Service: Ravensknowle Road The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison McCabe Date of this annual service review: 0 5 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 128 Ravensknowle Road Dalton Huddersfield West Yorkshire HD5 8DN 01484536080 Telephone number: Fax number: Email address: Provider web address:
lmacdonald@bridgewoodtrust.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Bridgewood Trust Limited Number of places (if applicable): Under 65 Over 65 8 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ravensknowle Road is a care home providing personal care and accommodation for eight adults with learning disabilities. It is operated by the Bridgewood Trust, a voluntary organisation that provides a range of services to adults with learning disabilities. The home is situated in the Dalton area of Huddersfield, adjacent to a park and a short distance from shops and community facilities. There is a bus route within close proximity and Huddersfield town centre is a ten minute drive away. The home consists of an adapted detached property built over three floors with a stair lift between the ground and first floor and ramped access to the front door. All the bedrooms in the home are for single occupancy, one of which has en-suite facilities. The home has a garden and there is a car park to the front of the building. The current scale of charges at this home is £366.51- £1090.29 (as at 5/10/09). All individuals living at the home contribute towards transport costs. The service provider ensures that information about the service is available to prospective and current individuals by way of the homes Statement of Purpose, the Service User Guide and
Annual Service Review Page 2 of 7 through CQC inspection reports. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Surveys returned to us by people using the service and from other people with an interest in the service. 3. Information we have about how the service has managed any complaints. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6. Relevant information from other organisations. As well as the above we completed a risk assessment of the service to ensure we had enough information about the service to determine the quality rating has not changed in the past 12 months What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and they know what further improvements they need to make. Information in the AQAA told us where improvements have been made to the service. This includes; person centred plans are discussed six monthly reviews; people access more activities of their choice; more flexibility in the rota allow people to access activities on a one-to-one basis; some people have chosen to stay at home on a weekday rather than go to day services therefore additional staff have been provided to enable people to go out if they wish; safeguarding adult strategies are now routinely discussed at support and supervision meetings and module training has been introduced regarding safeguarding adults; some parts of the home have been redecorated; the manager has now completed NVQ level IV in care and management; one member of staff has completed the learning disabilities qualification. The AQAA gives information about staffing at the home. There are four permanent care workers and all four have completed the expected induction training. One of the care Annual Service Review Page 4 of 7 staff has achieved NVQ level II in care or above. One member of staff has left employment in the home in the last 12 months and this post has been filled with a new member of staff. All staff receive relevant, regular training relevant to their role. This is confirmed in the staff surveys received by the commission. The AQAA confirms that policies and procedures are in place for dealing with complaints and protecting people, and no complaints have been received at the home in the last 12 months. In the past 12 months no safeguarding (adult protection) referrals have been made. Information received by the commission indicates that the home takes the appropriate action to protect people living at the home. As part of this annual service review, the commission sent surveys to the following: eight people living at the home, seven were returned; ten staff working at the home, three were returned (only four staff work at the home); five to social and healthcare professionals involved with the home, none were returned. All seven people that live at the home who completed the survey said they were asked if they wanted to move into the home and were given enough information on which to base their decision. All said they could choose how they spend their time, carers listened to what they said and the staff treat them well. Some of the comments made in response to the question, what does the home do well? include: they do everything well; nice staff and residents to live with; if I want to go anywhere the staff help me; they take us on holidays and look out for our health; we have a very busy social life . Six of the seven people who responded said that there was nothing the home could do better, and one said the dining area could be made bigger and a conservatory built. The three staff who completed the survey all said they were given enough information about people so they could meet their needs, and all knew what to do if someone had concerns about the home. All the surveys indicated that there are always enough staff on duty to meet the needs of the people living at the home, and they receive enough support from the manager. Some of the comments made in response to the question, what does the home do well? include: cooking, cleaning, caring for residents wellbeing and health; listen to clients and act on what they say. Clients lead fulfilled lives of their choice. They enjoy a varied social life in the community; respect privacy, support individuals to live as independently as possible. The home continues to let us know about things that have happened since the last key inspection and they have shown that they manage issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? It is our Statutory responsibility to inspect all care service at least once every 3 years The completion of the Risk assessment and Annual service review has not changed our view of the quality rating of this service therefore we are not planning to inspect this service before 30th September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 7 Annual Service Review Page 6 of 7 Reader Information
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