Latest Inspection
This is the latest available inspection report for this service, carried out on 5th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Redmount Nursing Home.
Annual service review
Name of Service: Redmount Nursing Home The quality rating for this care home is: The rating was made on: two star good service 1 3 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Samways Date of this annual service review: 0 2 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Your Health Ltd 21 Old Totnes Road Buckfastleigh Devon TQ11 0BY 01364642403 01364643187 redmount@btinternet.com www.yourhealth.ltd.uk Your Health Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 0 5 10 10 10 35 Registered for maximum 10 DE (E) seervice users 65 years and over Registered for maximum 10 MD (E) service users 65 years and over Registered for maximum 10 OP Registered for maximum 35 PD (E) service users 65 years and over Up to 5 Service Users from age 55 may be accommodated in the Physical Disability category (PD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable):
Annual Service Review Page 2 of 6 1 3 1 1 2 0 0 8 Brief description of the service Redmount Nursing Home is situated within 150 yards of the main street of the rural town of Buckfastleigh, which is on the edge of the Dartmoor National Park. It is also just a short distance from the A38 and A384 junction at Buckfastleigh, the A38 leads to the cities of Plymouth and Exeter. The home is a large detached property that has been extended and adapted to provide care to physically disabled people who need both personal and nursing care. It is part of a group of homes that operate under the company name of Your Health Ltd. The accommodation is arranged on three floors that are served by two shaft lifts and two staircases. Individuals bedrooms, communal space and the kitchen area are contained on the ground and first and second floors. The office, a meeting room/staffroom and laundry are situated on the lower ground floor. There are several car parking spaces available at the front of the home. The small garden and patio areas are accessible to all including those in wheel chairs. There are 26 single rooms and 8 shared rooms, the majority of which have en-suite facilities. The home is registered to cater for 42 Service Users (aged 65 and over), 35 of which are registered for Service Users who require nursing care. The home has disabled toilets and bathrooms, and a variety of equipment including hoists and pressure relief aids that are available for Service Users who have been assessed as needing them. The home has a registered nurse on duty at all times. An experienced registered nurse and an experienced administrative manager, manage the home. The homes fees for residential care or for nursing care can be obtained from the home. In addition to this people pay for their choice of newspapers via invoice from the paper shop, hairdressing and for the services from the visiting beautician. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 13th November 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Several people living in the home or their relatives completed surveys about the home and the way in which they are cared for. These showed a high degree of satisfaction with the service they receive. The staff were described as polite, friendly and lovely, nothing is too much trouble for them and they treat everyone with respect. They also said that staff listen and act on what they say. The food was described by one person as fantastic and another said that there was a good choice of meal. One person did comment that they would like their meal to be hotter but there were no other criticisms. Most people said that there were activities that they could participate in if they wished. One person said that they would like more one to one time and another said that they would appreciate more trips out. Both residents and relatives commented on how clean the home is and that it always smells nice. One person commented that the pipes could be noisy, waking people up early in the morning. Visitors to the home said that they are always made welcome and that the manager was good at communicating with them and keeping them informed. One described the home as having a cheerful and optimistic atmosphere. Staff who completed surveys were also positive in their comments. They said that there was good teamwork, that the home was well managed, they felt well supported and that they had good training. They said that they are encouraged to express their Annual Service Review Page 4 of 6 views and to make suggestions. The manager stated in the AQAA that the people living in the home are consulted about the food provided, activities and about improvements that could be made to the environment of the home. She also said that they are involved in compiling their care plans and in their care plan reviews. Everyone admitted to the home undergoes nutritional screening and new scales have been purchased to aid in the monitoring of residents weights. The home has a good recruitment procedure for the employment of new staff and police checks are made on all staff every three years. All staff have had training to recognise abuse and the action they should take if it occurs. The majority of the care staff have NVQ level 2 in care. The manager states that the requirements made at the last inspection have been met. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13th November 2011 However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
