Care Home: Rosehill House Residential Home Limited

Similar services:

• Fairfields Country Rest Home
• Poldhu
• Queensmount
• Trevaylor Manor
• Didsbury Court Rest Home
• Belma
• Hunters Care Centre
• Manor Lodge

Annual service review Name of Service: Rosehill House Residential Home Limited The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alan Pitts Date of this annual service review: 0 5 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Rosehill House Middleway St Blazey Gate Par Cornwall PL24 2LB 01726812424 01726812424 rosehillres@btconnect.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Rosehill House Residential Home Limited Number of places (if applicable): Under 65 Over 65 0 0 10 30 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Rosehill House is a privately owned care home providing care and accommodation for older people, up to 10 of whom may have dementia. It is an older property with an extension. The home changed ownership in July 2004 but continuity for the service users has been maintained as the manager has become the registered manager and the staff have remained constant. Accommodation is offered on two floors, which are connected by a shaft lift and stairs. The majority of rooms are for single occupation and some are en suite. There is a choice of communal sitting areas and a dining room on the ground floor. Toilets are sited throughout the property. Externally the gardens are well-kept and accessible to service users. A summerhouse in the garden offers a place to sit in good weather. Adequate car parking is available to the side of the None Annual Service Review Page 2 of 7 home. In addition to providing residential care Rosehill House provides a limited number of day places to local people. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: the annual quality assurance assessment (AQAA) that was sent to us by this service (the AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service, and it also gave us some numerical information about the service); Surveys returned to us by people using the service and from other people with an interest in the service; Information we have about how the service has managed any complaints; What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement; The previous key inspection and random inspection. What has this told us about the service? This service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the care home is still providing a good service and that they know what further improvements they need to make. The AQAA told us the home does the following to incorporate the views of people that use the service: We have service user meetings, give out quality assurance surveys, and I regularly chat with service users and their families to make sure everything is alright. The Annual Quality Assurance Assessment also told us the home does the following to ensure people are happy moving in to Rosehill House: Myself, or my deputy, assess prospective service users prior to offering a placement to ensure that we can offer the care and daily living that they require. Other healthcare professionals are included in the assessment as appropriate. All prospective service users and their families are encouraged to come and look around Rosehill prior to making any decisions about residency, and are encouraged to do this unannounced so that they feel they are seeing the real Rosehill and not what we may want them to see. A Statement of Purpose and brochure are given to all prospective service users. Prospective service users are given the opportunity to come into Rosehill for day care or on a months trial before making any decisions about permanent residency. Service User Guide, contract of care, and complaints procedure are given to service users on admission. The self-assessment told us the home do the following to meet the health and personal care needs of the people that live there: All service users have a comprehensive care plan drawn up by myself on admission. Information is gathered using the initial preassessment, input from the service user and their representative if appropriate and any health care professionals if appropriate. All care plans are reviewed as and when things change, or on a monthly basis if there is no change by myself. All aspects of health care are promoted professional guidance and visits i.e. G.P, are always sought when required and service users have access to any health care professionals such as chiropodist, dentist and optician. Service users are given assistance with their personal care needs and daily living as per their care plan, whilst encouragement to be as Annual Service Review Page 4 of 7 independent as they are able is also promoted. Service users are encouraged to be as mobile as they are able, to reduce the risk of pressure to their skin and continence is promoted with regular assistance given to be able to use the toilet and incontinence aids such as pads used in accordance with an incontinence assessment. The policy for the safe handling of medicines is followed by all staff administering medication. Privacy and dignity are respected and promoted at all times. Service users who are dying are treated with dignity and respect. Their spiritual needs are upheld and their loved ones are given the opportunity to spend as much time with the service user as they and the service user wish. Advice and treatment are always sought and support given to service users, their loved ones and staff. Handovers are given to all care staff at the start of each shift. With respect to daily life and social activities at Rosehill, the AQAA told us: All service users are encouraged to make as many decisions and choices regarding their daily living for themselves as is safe and in their care plans. These include choices of meals and the opportunity to have snacks during the night, joining in with the homes activities, religious observances, visitors, bringing in personal items for their room. A lockable box is in each service users room for valuable items and service users are encouraged to look after their own finances, but when this is not possible I will hold personal allowance for the service users, which I record in their pocket money book and adhere to the management of service users money and financial policy. The AQAA told us what the home does to protect the rights of the people that live there: We adhere to a comprehensive complaints procedure and a copy of the complaints procedure and policy are given to each service user, any complaints made to the home will be recorded. Any service user who lacks capacity or has no family involvement can have access to an advocate. Policies on aggression and restraint are adhered to and only used as a last resort and recorded. We have a robust abuse policy and procedure which is adhered to and any member of staff thought not safe to work with vulnerable adults would be reported to the care quality commission and referred for possible inclusion on the pova register. The management of service users money and financial policy are adhered to. All service users are given the opportunity to vote, either by post or locally. The AQAA told us the following about the staff at Rosehill: I have 18 care staff of which 13 have achieved NVQ level 2 or above and a further 3 are currently training towards this qualification. Staff numbers and skill mix are appropriate for our service users needs. All new staff are trained using the skills for care induction training and shadow existing staff until they and myself feel that they are competent to work unsupervised. Staff training is ongoing throughout the year. Two references and a CRB and POVA check are obtained for all new members of staff. The AQAA also informed us that staff recruitment, retention, and training is a priority. Reviews of policies and procedures occur. The AQAA also told us that they have received no complaints since the last service review. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by 3rd December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!