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Care Home: Saffron Homes

  • Devon Road Whitehall Bristol BS5 9AD
  • Tel: 01179396681
  • Fax: 01179396654

Saffron Homes is registered by us to provide nursing care to 51 people over 50 years of age. This includes 25 people with dementia. Brunelcare is the registered provider. Saffron Homes has been in existence since 1972 and comprises three separate areas.Annual Service Review 12008Irwin House the newest part of the home was built in November 2001 and is a twostorey building with 14 single bedrooms upstairs and 12 downstairs. There is a large lounge-dining room on each floor, having TV, music and a small kitchen area. The upper floor of Irwin House provides Intermediate Care to 14 people, funded by the Avon and Wiltshire Mental Health Partnership (AWP), admitted from hospital for rehabilitation before going back to their own homes. Saffron Court was originally built in 1993 but refurbished in early 2002. It has been specifically designed to care for people who have dementia and has been decorated following advice from Dementia Voice. The building surrounds a central courtyard that includes a sensory garden. Saffron House is currently empty and no longer registered for use.Annual Service Review

  • Latitude: 51.462001800537
    Longitude: -2.5590000152588
  • Manager: Mrs Linda Fiest
  • Price p/w: £572
  • UK
  • Total Capacity: 51
  • Type: Care home with nursing
  • Provider: Brunelcare
  • Ownership: Private
  • Care Home ID: 13515
Residents Needs:
Dementia, Old age, not falling within any other category, mental health, excluding learning disability or dementia

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Saffron Homes.

Annual service review Name of Service: Saffron Homes The quality rating for this care home is: The rating was made on: two star good service 1 2 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Vanessa Carter Date of this annual service review: 1 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Devon Road Whitehall Bristol BS5 9AD 01179396681 01179396654 lfiest@brunelcare.org.uk www.brunelcare.org.uk Brunelcare Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 51 51 0 0 0 51 The maximum number of service users who can be accommodated is 51 The registered person may provide the following category of service only: Care home with nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) Dementia (Code DE) Mental Disorder, excluding learning disability or dementia (Code MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Saffron Homes is registered by us to provide nursing care to 51 people over 50 years of age. This includes 25 people with dementia. Brunelcare is the registered provider. Saffron Homes has been in existence since 1972 and comprises three separate areas. Annual Service Review Page 2 of 6 1 2 1 1 2 0 0 8 Irwin House the newest part of the home was built in November 2001 and is a twostorey building with 14 single bedrooms upstairs and 12 downstairs. There is a large lounge-dining room on each floor, having TV, music and a small kitchen area. The upper floor of Irwin House provides Intermediate Care to 14 people, funded by the Avon and Wiltshire Mental Health Partnership (AWP), admitted from hospital for rehabilitation before going back to their own homes. Saffron Court was originally built in 1993 but refurbished in early 2002. It has been specifically designed to care for people who have dementia and has been decorated following advice from Dementia Voice. The building surrounds a central courtyard that includes a sensory garden. Saffron House is currently empty and no longer registered for use. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection that we completed on 12 November 2008. We judged that the people who live in the home would be provided with a good quality care service at this time, and we planned to inspection again within two years and to complete an annual service review within one year. Prior to this review we asked the service to complete their annual quality assurance assessment (AQAA). The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also asks them to give us some numerical information about the service. We sent surveys to the home manager to be given out to people living in the home and relatives and from other people with an interest in the service. We looked at any information we have about how the service has managed any complaints or significant events. We looked at information we had about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report was looked at to see if there was anything we asked the service to address. We assessed any relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good quality service and that they know what further improvements they need to make. They told us about what changes they are hoping to make in the next 12 months. We received surveys back from five relatives, nine people living in the home and two staff members. People told us that they received the care and support that they needed and that staff were available when they were needed. The staff are lovely and kind and the food is good, everyone is so friendly and they look after us old age pensioners well. One person said they would like to be able to go outside more, whilst another said that the gardens were nice to walk around in. They are particularly pleased with the quality of the food they get and how friendly the staff are. We received a lot of very positive comments from five relatives of people living in the home. I can not fault the care my relative receives, he is always looked after very attentively and I have recommended this home to many other people. Those staff who completed our survey forms told us that they were well supported to do their jobs, they received regular training and that they felt able to meet peoples needs. They too commented that the home had a very friendly atmosphere. Annual Service Review Page 4 of 6 There has been one significant event in the last year and although the initial actions taken by the home were delayed and not good enough, the staff have worked with the relevant authorities to investigate the issues raised. We asked them to organise additional training for some members of staff and this was done. The home worked well to address the shortfalls and we are assured that if a similar situation arose, then appropriate action would take place straight away. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection before 12th November 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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