Latest Inspection
This is the latest available inspection report for this service, carried out on 25th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Seabourne Residential Home.
Annual service review
Name of Service: Seabourne Residential Home The quality rating for this care home is: The rating was made on: two star good service 1 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 1 2 0 4 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 1 Clifton Road Southbourne Bournemouth Dorset BH6 3NZ 01202428132 01202420050 orange07974@yahoo.co.uk www.luxurycare.co.uk Mr Sookdeo Gunputh,Mrs Shobha Luxmee Gunputh Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Miss Samantha Johnson Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 48 The maximum number of service users who can be accommodated is 48. The registered person may providing the following category of service only: Care Home only - Code PC, to service users of either gender whose primary needs of admission to the home are within the following category: Old age not falling within any other category - Code OP. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Seabourne is a care home registered to provide accommodation for up to 48 older people who do not have nursing needs owned by Mr and Mrs Gunputh. Mr and Mrs
Annual Service Review Page 2 of 7 1 2 0 1 2 0 0 9 Gunputh are now having less involvement with the management of the home and their son Kevin Gunputh is now taking an increasingly active role in the management of the home. The home is located in the Southbourne area of Bournemouth. It is a short walk from the home to the beaches of Southbourne. Shops and other community amenities are within walking distance. Accommodation is provided on 3 floors, which are accessible by either stairs or two passenger lifts. There are 48 rooms. Most rooms have en suite facilities. There is a large communal lounge and dining area on the ground floor. There is another large sitting room and dining area on the second floor. The garden is reached through patio doors from the lounge. There is a small car park at the front of the home. There is further parking at the side of the building. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The AQAA tells us that regular questionnaires are distributed to residents and their relatives, with the comments providing a sound base for understanding service users needs. As a result a comments book has been introduced, which is available to anyone living in or visiting Seabourne. Regular meetings are held with residents and family members to provide a forum for questions and to raise any issues or concerns. A Key Worker system is in place, which provides tresidents with one to one quality time to express views, thoughts, opinions and feelings which they may not feel comfortable addressing in an open forum. As a result of listening to what people using the service have said, changes have been made to menus, incorporating flashcard pictures to assist those with communication difficulties. The activities programme has also been extended to include residents choices and preferences. Over the past year, new enquiry forms have been developed alongside, a service user information pack which includes details of individual key workers, details of how to use the call bells and telephone. A respite room is provided for families and prospective service user to book a short term stay with in advance. Any complaints are treated seriously and are promptly dealt with in writing and a Annual Service Review Page 4 of 7 record of each is kept. All staff now receive Safeguarding training. An Affirmation Service User Pack has been introduced in the last year, which concisely explains how to raise a complaint. The complaints procedure has been improved to make it more accessible. 3 complaints were received by the home in the last year. All were resolved within the procedures timescale of 28 days. 2 complaints were upheld, 1 was not. 3 safeguarding referrals were made and 3 safeguarding investigations undertaken. The AQAA reports that Seabourne House has a maintenance team that ensure any repairs, decorating or changes needed are carried promptly to ensure that the home is maintained to a high standard of cleanliness and safety. In the last year the recruitment procedure has been amended to include residents participation in interview panels for new staff. 19 full time and 5 part time care staff are employed at the home. 10 other non care staff are also employed. 6 care staff have left their employment at Seabourne House, over the last year. Since the registration of the manager in April 2009, the management team have implemented many changes, making improvements to existing documentation making it more concise and user friendly. New pre-admission assessments have been introduced to ensure that residents are appropriately placed and ensure that the home has the ability to capable provide the care needed. Care plans have been methodically reviewed and updated done over the past 15 months. Staff files and staff training files have been updated, making sure that they are as comprehensive as possible. New staff receive induction training and all staff receive ongoing training relevant to their role. 12 staff have achieved an NVQ level 2 or above in care, a further 4 are nearing completion of the award. 41 staff have received training in the prevention and control of infection. 4 staff have undertaken training in malnutrition and assistance with eating. There have been 21 new admissions to the home in the last year and 28 short term admissions. There are a comprehensive range of policies and procedures in place which are regularly reviewed. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. There is no evidence to indicate that outcomes for people who use the service have changed since the last inspection of the service. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 12 January, 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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