Care Home: Shalden Grange

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What the care home does well This random inspection focused on the allegation described above. What the care home could do better: The home must taken appropriate action to safeguard residents at the home when incidents such as thefts occur and the Commission must be informed. Random inspection report Care homes for older people Name: Address: Shalden Grange 1-3 Watkin Road Boscombe Bournemouth Dorset BH5 1HP one star adequate service 21/01/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Martin Bayne Date: 0 8 0 5 2 0 0 9 Information about the care home Name of care home: Address: Shalden Grange 1-3 Watkin Road Boscombe Bournemouth Dorset BH5 1HP 01202301918 01202300663 shaldengrange@btinternet.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Kuldeep Kaur Benepal,Mr Amrik Singh Benepal care home 35 Number of places (if applicable): Under 65 Over 65 35 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 2 1 0 1 2 0 0 9 Shalden Grange is registered to provide accommodation and personal care for 35 older people with frailty of old age. The home is situated in a residential area of Boscombe within half a mile of the shops and the seafront. The home is made up of two large older properties with a single floor extension between the two. The ground floor connecting extension provides the communal areas with a reception conservatory, main lounge, dining room, kitchen and second conservatory. There are also three residents bedrooms with all other bedrooms provided in the older properties at either end of the home. One of the properties has a shaft lift for accessing the floors above ground level. The other property now has a Care Homes for Older People Page 2 of 8 Brief description of the care home stair lift so residents accommodated here can access the upper floors safely. Care Homes for Older People Page 3 of 8 What we found: We, the Commission visited Shalden Grange on 8th May 2009 when we were accompanied by a member of staff from Bournemouth Social Services to look into anonymous allegations that were passed to the Commission about the home. The allegations concerned the theft of money deposited at the home by a relative for payment of a residents fees. It was further alleged that the Police had not been involved. We met with the homes Registered Manager, who told us that money was received from a relative. Owing to distractions at the time, the money was put in a draw in the office and not in the homes safe. It was noted at a later date that the money had gone missing. The Registered Manager informed us that it was the decision of the Responsible Individual of Shalden Grange not to inform the Police owing to the time that had elapsed and that the Registered Providers would stand the loss of this money. We discussed with the Registered Manager that by failing to inform the Police and have the matter investigated fully, this raised the potential for further incidents should the person who took the money be a member of staff within the home, as they would be aware that no action had been taken. We also discussed other action that could be taken to protect residents. It was agreed with the Registered Manager that the following action would be taken: 1). Residents and relatives would be informed of the theft so that they could be reminded to be vigilant in looking after cash or valuables. 2). The missing money would be reported as a theft to the Police. 3). A Regulation 37 Notice would be forwarded to the Commission concerning this missing money and that in the event of further incidents, the Commission would be notified. 4). The Registered Manager would check that the insurance cover for the safe at the home covered the amounts of monies held on behalf of residents. Following the inspection and liaison with the Registered Manager we were satisfied that appropriate action had been taken and a Regulation 37 Notice for this incident was received by the Commission. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action 1 9 12 You are required to ensure 18/05/2009 that adequate stocks of medication are maintained to ensure that residents receive medication that is prescribed to them. Not assessed at this random inspection. This is to ensure that health needs of residents are met. Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 35 37 You are required to inform the Commission of deaths, illness or other events such as thefts that occur at the home. This is a Statutory requirement. 15/06/2009 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. 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