Latest Inspection
This is the latest available inspection report for this service, carried out on 31st March 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for St Theresa`s.
What the care home does well On the day of the inspection we found that there was an organised and friendly atmosphere, people spoken to said they were happy with their care and generally enjoyed their meals. Staff and residents were observed as interacting well with each other. Staffing levels were found to be satisfactory for the number and dependency of the current clients (37). There were 4 trained nurses (including the manager), 8 carers, a cook, 2 kitchen porters, a cleaner, a laundry assistant and the administrator working in the home during the inspection. One concern raised was about poor staffing levels, especially in January 2010. Records seen show that despite the very bad weather conditions good staffing levels were maintained during this period with typically 3 trained nurses and 8 to 9 carers (as often one is expected to carry out activities with residents), with extra staff during periods of peak activity (such as mealtimes, it was reported that up to 20 people need help with meals and in the evening when people are starting to want to go to bed). Overnight there is usually 1 trained nurse and 3 carers. The detailed care plans, communication book and carers workbook mean that staff are able to meet the nursing, personal care and social needs of the current client group. St Theresa`s Care Centre is well maintained and equipped. On the day of the inspection the home was clean and hygienic. Ancillary staff including administrative, catering, domestic, laundry and maintenance staff are employed to support the nursing and care staff. Numerous training opportunities are available for the staff group and some of these were seen displayed in the home during the inspection. Staff spoken to reported that they were up to date with their statutory training. What the care home could do better: Ensure staffing levels remain constantly under review as numbers of residents fluctuate and that there is always time for ongoing activities either in groups or individually. Ensure individual supervision remains ongoing and is documented demonstrating how support for staff finding certain situations difficult has been managed for each person. Random inspection report
Care homes for older people
Name: Address: St Theresa`s The Admin Office, St Theresas Care Centre St Therese Close Callington Cornwall PL17 7QF two star good service 08/12/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Mandy Norton Date: 3 1 0 3 2 0 1 0 Information about the care home
Name of care home: Address: St Theresa`s The Admin Office, St Theresas Care Centre St Therese Close Callington Cornwall PL17 7QF 01579383488 01579383488 enquiries@sttheresas.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : The Aldington Group Ltd care home 45 Number of places (if applicable): Under 65 Over 65 45 0 0 old age, not falling within any other category physical disability terminally ill Conditions of registration: 0 15 3 Service users to include up to 15 adults with a physical disability (PD) Service users to include up to 3 adults with a terminal illness (TI) Service users to include up to 45 persons of old age (OP) Total number of service users not to exceed a maximum of 45 Date of last inspection Brief description of the care home St Theresas is part of the Aldington group of homes (responsible individual Hilda McKinley). It is a purpose built care home with nursing where accommodation is
Care Homes for Older People Page 2 of 8 0 8 1 2 2 0 0 9 Brief description of the care home provided on one level throughout. It is situated in a cul de sac in a quiet residential area of Callington. There is a mini bus that can be used to transport some residents to the nearest amenities. It provides care and accommodation for up to 45 people in need of care by reason of old age, physical disability or terminal illness. The accommodation is mainly in single rooms although two double rooms are available for people choosing to share. Approximately half the rooms have en suite facilities. The communal areas are situated centrally within the home where residents can see what is going on, or overlooking the garden which itself has been planned for visual effect and easy access, including wheelchairs. People are sent a letter to welcome them to the home , which explains the fees to be paid and includes a Service Users Guide. Also each year when the fees are increased the resident or their representative receive a letter to notify them about a month beforehand in order that those who pay directly to the home can make arrangements with the bank. Care Homes for Older People Page 3 of 8 What we found:
This inspection was carried out on 31st March 2010 by 2 inspectors, between 08.20 am and 12 midday. It was carried out as a result of concerns received by the Commission regarding possible poor practices within the home. The concerns have also been referred to the local Safeguarding team (by CQC) for consideration. The inspection was carried out with the manager. A tour of the home was also carried out and a number of staff and residents were spoken to. Support being given to residents and interactions between residents and staff were observed throughout the inspection. The concerns that had been bought to our attention were discussed freely with the manager throughout the inspection. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking
Care Homes for Older People Page 4 of 8 following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 27 The manager should continue to keep staffing levels under review during fluctuating Service User numbers to ensure that peoples nursing, personal care and social needs are being met at all times.. The manager should continue to ensure individual supervision (one to one) is ongoing and documented to demonstrate how support for staff finding certain situations difficult has been managed for each person. 2 36 Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
