Please wait

Care Home: Summerleaze Retirement Home

  • 79-81 Salterton Road Exmouth Devon EX8 2EW
  • Tel: 01395279349
  • Fax: 01395224904

Summerleaze is a residential care home providing accommodation and personal care for up to twenty six [26] older people who enjoy their independence and are in need of minimal assistance. The home is situated in a residential area within the town of Exmouth. Access to the first floor can be made by a passenger lift and stair lifts. All rooms are single and have en suite facilities. The owner/providers live in the grounds of the home and have daily contact. The home does not take emergency admissions.

  • Latitude: 50.622001647949
    Longitude: -3.3949999809265
  • Manager: Mrs Lorraine A Covell
  • Price p/w: -
  • UK
  • Total Capacity: 26
  • Type: Care home only
  • Provider: Summerleaze Home Limited
  • Ownership: Private
  • Care Home ID: 15073
Residents Needs:
Old age, not falling within any other category

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for Summerleaze Retirement Home.

Key inspection report Care homes for older people Name: Address: Summerleaze Retirement Home 79-81 Salterton Road Exmouth Devon EX8 2EW     The quality rating for this care home is:   three star excellent service A quality rating is our assessment of how well a care home is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this full review a ‘key’ inspection. Lead inspector: Michelle Oliver     Date: 2 9 0 4 2 0 1 0 This is a review of quality of outcomes that people experience in this care home. We believe high quality care should • • • • • Be safe Have the right outcomes, including clinical outcomes Be a good experience for the people that use it Help prevent illness, and promote healthy, independent living Be available to those who need it when they need it. The first part of the review gives the overall quality rating for the care home: • • • • 3 2 1 0 stars - excellent stars - good star - adequate star - poor There is also a bar chart that gives a quick way of seeing the quality of care that the home provides under key areas that matter to people. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Care Homes for Older People Page 2 of 33 We review the quality of the service against outcomes from the National Minimum Standards (NMS). Those standards are written by the Department of Health for each type of care service. Copies of the National Minimum Standards – Care Homes for Older People can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The mission of the Care Quality Commission is to make care better for people by: • Regulating health and adult social care services to ensure quality and safety standards, drive improvement and stamp out bad practice • Protecting the rights of people who use services, particularly the most vulnerable and those detained under the Mental Health Act 1983 • Providing accessible, trustworthy information on the quality of care and services so people can make better decisions about their care and so that commissioners and providers of services can improve services. • Providing independent public accountability on how commissioners and providers of services are improving the quality of care and providing value for money. Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report Care Quality Commission General public 0870 240 7535 (telephone order line) © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. www.cqc.org.uk Internet address Care Homes for Older People Page 3 of 33 Information about the care home Name of care home: Address: Summerleaze Retirement Home 79-81 Salterton Road Exmouth Devon EX8 2EW 01395279349 01395224904 info@summerleaze.co.uk www.summerleazecare.co.uk Summerleaze Home Limited Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Lorraine A Covell Type of registration: Number of places registered: care home 26 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 old age, not falling within any other category Additional conditions: The maximum number of service users who can be accommodated is 26 The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Date of last inspection Brief description of the care home Summerleaze is a residential care home providing accommodation and personal care for up to twenty six [26] older people who enjoy their independence and are in need of minimal assistance. The home is situated in a residential area within the town of Exmouth. Access to the first floor can be made by a passenger lift and stair lifts. All rooms are single and have en suite facilities. The owner/providers live in the grounds of the home and have daily contact. The home does not take emergency admissions. Care Homes for Older People Page 4 of 33 Over 65 26 0 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: three star excellent service Choice of home Health and personal care Daily life and social activities Complaints and protection Environment Staffing Management and administration peterchart Poor Adequate Good Excellent How we did our inspection: The quality rating for this service is 3 stars. This means that people who use this service experience excellent quality outcomes. This inspection was undertaken over 9 hours in one day by one inspector. We spoke with people living there and staff and also spent time observing the care and attention given to people by staff. Prior to this inspection we sent questionnaires to 10 people living at the home, 10 staff and 5 health care professionals. Ten surveys were completed and returned to us from people living at the home expressing their views about the service provided at the home. Their comments and views have been included in this report and helped us to make a judgement about the service provided. To help us understand the experiences of people living at this home we looked closely Care Homes for Older People Page 5 of 33 at the care planned and delivered to three people. Most people living at the home were seen or spoken with during the course of our visit and three people were spoken with in depth to hear about their experience of living at the home. We also spoke with 5 staff, including the manager, care manager, carers and ancillary staff, individually. A tour of the premises was made and we inspected a number of records including assessments and care plans and records relating to medication, recruitment and health and safety. The current weekly fees range from £391-£600. Services not included in this fee include Hairdresser, Chiropody, Toiletries, Optician and Dentist. General information about fees and fair terms of contracts can be accessed from the Office of Fair Trading web site at /www.oft.gov.uk . Copies of the inspection report are available from the office. Care Homes for Older People Page 6 of 33 What the care home does well: People living at Summerleaze were very happy with their life at the home. Comments in questionnaires completed by people living at Summerleaze included: There is a happy caring attitude in this home and I consider myself fortunate in choosing to come here. In response to what does the home do well comments included: Pay attention to you and listen to you Everything to the best possible way, especially time to listen. The food. My [relative] has been at Summerleaze a couple of years now and has been extremely well cared for during this time.[they] often ask me how did I manage to find him such a lovely place where he feels at home and I think that shows Summerleaze[ owners and staff]do a very good job. Activities are arranged but I am fortunate, I am still able to pursue my hobbies, this is encouraged by the management. to me one of the great attractions of Summerleaze is the freedom we are given to go out and about as we are able and the welcome given to friends and relatives when they come- a cup of tea or coffee is always on offer A great deal of trouble is taken by the management to keep the home clean and attractive and provide us with a good and varied diet. Having had a garden all my life I appreciate my surroundings here. People spoke highly of the staff; we were told that staff were respectful, friendly, kind, and caring. During our visit staff were attentive and friendly in their approach to people living at the home. We saw staff skilfully meet the needs of individuals and ensure that individuals were offered choices. Good information is available to people to help make a decision about whether this home would suite their needs. A good admissions process ensures that the home can meet peoples needs. Peoples health care needs are well met and the home works with other professionals, such as GPs, to ensure people have access to the care they need. People can be assured that caring staff will respect their privacy and dignity and enable them to make choices within their daily lives. People were happy with activities provided and most felt their social needs were met. People spoke highly of the food served at the home, which is of good quality and nutritious. The home can cater for various diets. Several people described the atmosphere at the home as warm, friendly and welcoming. Care Homes for Older People Page 7 of 33 People feel confident that their complaints or concerns will be addressed. There are systems in place to ensure that people living at the home are protected from harm or abuse. The environment is clean, fresh, comfortable and safe. People were very happy with their accommodation. The home has sufficient aids and equipment to support the need of the people living there. Many people praised the staff team for their caring approach and attitude. The staff morale at the home is high and staff feel valued in their role and have a good sense of job satisfaction. Staff are well trained and recruited robustly to ensure that people are protected. The home is well managed, with systems in place to ensure that people have their say about the development of the service. Overall, health and safety is well managed and people are safeguarded from harm. This report is based on a sample of the evidence available during our inspection process. It does not provide a comprehensive risk assessment of the home. Registered persons are reminded that it is their responsibility to assess and manage risks in accordance with the Care Homes Regulations 2001 (Health and Social Care Act 2008 (Regulated Activities) Regulations 2009) and other relevant legislation. What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line 0870 240 7535. Care Homes for Older People Page 8 of 33 Details of our findings Contents Choice of home (standards 1 - 6) Health and personal care (standards 7 - 11) Daily life and social activities (standards 12 - 15) Complaints and protection (standards 16 - 18) Environment (standards 19 - 26) Staffing (standards 27 - 30) Management and administration (standards 31 - 38) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Older People Page 9 of 33 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them and the support they need. People who stay at the home only for intermediate care, have a clear assessment that includes a plan on what they hope for and want to achieve when they return home. People can decide whether the care home can meet their support and accommodation needs. This is because they, or people close to them, have been able to visit the home and have got full, clear, accurate and up to date information about the home. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between them and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People considering moving to the service benefit from being provided with clear, detailed information. They can also be confident that they will receive the care and support they need if they do move into the home Evidence: During this inspection we looked at the admission records of three people currently living at the service. We talked to them about how they chose the home, about the information that was shared, and about the discussions and agreements that were reached on the care they need. The assessment records showed that comprehensive information had been gathered about potential residents to form the basis of a plan of care and each person receives Care Homes for Older People Page 10 of 33 Evidence: written confirmation of this. Copies of comprehensive assessment and plans of care for people who are not privately funded and are admitted through care management are obtained and the home follows this with an assessment of its own. The manager told us that a trained member of staff visits potential users of the service at home or in hospital to undertake an assessment of the health and social care needs.The information gathered at this time is then used as the basis of individual plans of care.This means that all care staff know how people want to be looked after when they move into the home. All prospective residents and/or their family or representatives are encouraged to visit the home, meet other residents and have afternoon tea if they choose before taking the decision to make Summerleaze their home.We were told that if a visit is undertaken an assessment of health and socila care needs will be undertaken at this time. All people spoken to during this visit said they had been provided with ample information about Summerleaze before they decided to make it their home and the home had more than lived up to their expectations. One person told us that their family had arranged their admission to the service. We sent surveys to 10 people living at the service prior to this inspection to help gather information about their life at the home, and received responses from all.Nine people confirmed they had received enough information about the home before they moved in and one person stated that they didnt know whether they had been provided with information. The home does not provide intermediate care. Care Homes for Older People Page 11 of 33 Health and personal care These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s health, personal and social care needs are met. The home has a plan of care that the person, or someone close to them, has been involved in making. If they take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it, in a safe way. People’s right to privacy is respected and the support they get from staff is given in a way that maintains their dignity. If people are approaching the end of their life, the care home will respect their choices and help them feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People living at Summerleaze benefit from the care planning process which provides staff with an overview of peoples individual health and social care needs. The healthcare needs of people living at the home are well met with evidence of multidisciplinary involvement. All medicines are stored securely and policies and systems provide for safe administration. Evidence: All people living at the home, who responded to questionnaires, felt confident that the home always met their needs. All staff who responded to questionnaires confirmed they are always given up to date information about the needs of people they support or care for. They also confirmed they had not been asked to care for people outside of their area of Care Homes for Older People Page 12 of 33 Evidence: expertise, suggesting the home admits people appropriately. People who live at Summerleaze are generally independent needing staff support to remain so for as long as they are able and choose to live in safe comfortable surroundings. Care plans are the end point of the assessment of the persons health and social care needs and should show what care must be delivered in accordance with the service user plan for that individual. The plan becomes the yardstick for judging whether appropriate care is delivered to the individual and will reflect changes as regular assessment of the person shows changing needs. All people living at Summerleaze have individual plans of care, which are regularly reviewed or updated when changes take place.They are based on up to date assessments covering all aspects of their health, welfare and social care needs and the health and personal care that people receive is based on their individual needs, strengths, abilities and wishes. This means that staff will have the information to encourage people to lead purposeful fulfilling lives as independently as possible. We looked in detail at the care plans for 3 people during this inspection. Individual needs had been assessed including both short term and long term goals and action required to achieve the goals. Plans included detailed records of medical tests that had been undertaken, individual preferences, changes and reasons for increased needs and general health care and risk assessments. Care plans looked at also included important information about peoples past life and occupation, providing staff with an understanding of the individual. There was some good detail about peoples likes and dislikes, for example, the time they preferred to get up or go to bed. Staff demonstrate an excellent knowledge of peoples individual needs, likes, dislikes, personal routines and idiosyncrasies. Care plans do not form the basis for the handover of information between staff, but information is recorded in a handover book promoting effective communication. Staff also record daily written reports that show how peoples personal and social care needs are being met. We spoke to the deputy manager who told us of their involvement in care planning and of plans to continue to improve the information recorded and reviewed. Care files showed that people have access to outside professionals such as chiropodists, dentists, G.P, specialist consultants, and optician to ensure their health Care Homes for Older People Page 13 of 33 Evidence: care needs are met. We saw evidence of people being involved in the drawing up and regular reviews of their care plans. This means that people have a say in how they live their lives at the home. People also spoke about their care being well planned and that of their needs being well met. They spoke of how the doctor is contacted for them if and when needed and that the manager appropriately takes advice from other sources. People said staff understand their role and support them with daily tasks such as care, hospital appointments and shopping. This means that people living at the home benefit from the involvement of health care professionals to ensure that health care needs are met. Risk assessments were in place and generally reflected behavior or situations that may cause harm to people, for example poor mobility, falls and the use of equipment such as bed rails. Moving and handling assessments and plans, skin care and tissue viability and continence assessments were in place and provided staff with the necessary guidance to deliver person centred care. Peoples nutritional needs are assessed and records of peoples weights show that they either gain or maintain weight after moving into the home. We discussed this with the manager and deputy manager who were enthusiastic about further improving care planning to further ensure that people continue to be cared for in a person centred way by all staff at Summerleaze. Although relevant information was not consistently recorded in care plans all staff were aware of peoples needs and how best they were met. Improvement is needed to ensure that relevant information is recorded, to provide all staff with up to date information to ensure that care is provided in a monitored consistent way. Peoples personal care is well attended to. People were well dressed and groomed and attention to their personal care was good. Many of the female residents were wearing makeup and jewelery and one, who had just had their hair done by the visiting hairdresser, told us I like to have my hair done regularly, makes me feel so much better. The male residents were smartly dressed, well shaved and groomed. Staff spoken with and observed showed a good understanding of peoples needs and preferences. Care Homes for Older People Page 14 of 33 Evidence: Medication is well managed at the home. Storage of medication, including controlled medicines was satisfactory.Records are kept of medications ordered, received, administered and returned to the pharmacy. Medication Administration Records (MAR) were looked at; where hand written entries had been made, two signatures had been obtained to ensure accuracy, this is good practice.Where variable doses of medication are needed, accurate records were available with the actual dose given recorded. Staff confirmed that MARs were not signed unless medications had actually been taken. During this inspection we were shown the current system which, since the last inspection, includes lockable medicine cabinets being fitted in peoples private rooms. There is a set policy and procedure in place for the administration of medications which includes staff administering medication during lunch time, from a medicine trolley in the dining room. The ethos of the service is that people should encouraged and supported to retain their independence for as long as they wish or are able. When people decide to move into the home they are asked whether they wish to look after their own medication. If they choose to do so a risk assessment is undertaken to determine the degree to which they can manage and administer their own medication. Several people were managing their own medication at the time of this inspection. All staff that handle medicines have received training in the safe handling of medication, which ensures that people living at the home are cared for by competent, well trained staff Comments received from people in response to what does the home do well included:Look after the residents very well, Pay attention to you and listen to you and Everything to the best possible way, especially time to listen. People said their privacy and dignity is respected and maintained by all staff at the service. For example staff always knock on their bedroom doors and wait for an answer before entering.People spoken to at the time of this visit talked about how kind all staff are and of their respect and mutual regard. The inspector observed respectful interactions and saw staff treating people with respect and great understanding. Care Homes for Older People Page 15 of 33 Daily life and social activities These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives. They are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. People have nutritious and attractive meals and snacks, at a time and place to suit them. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Routines are flexible and people are supported to exercise control over their daily lives. Social activities generally meet peoples expectations and preferences and people enjoy a balanced diet, which takes into account the likes and dislikes of individuals. People benefit from contact with their family and friends, which is encouraged and supported by the home. Evidence: During this visit we spoke to 14 people who live at the home, all were very complimentary about the care and support they receive. We also spoke to the manager and staff who confirmed that the aim of the home is to make sure that people who live there are able to enjoy a full and stimulating lifestyle with a variety of options to choose from. Plans of care include details of individual preferences in relation to social activities, contact with the community and interests and hobbies. Care Homes for Older People Page 16 of 33 Evidence: People told us there were no routines at the home. One person told us we can all do as we wish, this is our home. We are offered the choice of when we get up, go to bed, go out, have our meals, we are consulted on just about everything that is important. Another person told us there are no rules here, this is our home. Seven people returning questionnaires told us that there were always activities at the home they could take part in and two people felt this was usually the case. Regular activities include, keep fit session, arts and crafts, flower arranging, quizzes, pampers sessions and musical events. One person wrote, There are activities every day,however, I enjoy the musical events best. A weekly activities sheet is produced at the home and made available in lounges and quiet areas for all to see to enable them to make a choice about activities they wish to be involved in. People spoken to during this visit said how much they enjoy the programme of activities provided at the service. The home provides a wide range of games,books, jigsaw puzzles and several people spoke of the enjoyment they get from using computer generated activities. People are able to choose whether to take part in activities or not, one person wrote Activities are arranged but I am fortunate, I am still able to pursue my hobbies, this is encouraged by the management. To me one of the great attractions of Summerleaze is the freedom we are given to go out and about as we are able and the welcome given to friends and relatives when they come- a cup of tea or coffee is always on offer During this inspection several people played bridge. The atmosphere was comfortable with people chatting whilst waiting for all those who wished to take part to join them. Everyone enjoyed the session greatly. Some people living at the home do not wish to take part in organised activities. When asked how staff prevented these people from the potential of being socially isolated staff told us that they spend time with people on a 1:1 basis to chat or be involved in personal interests or hobbies. People living at Summerleaze who responded to questionnaires felt that staff listened and acted on what they said, two said this was mostly the case. People were given choice throughout the day, for example what they wanted to eat and drink,where they Care Homes for Older People Page 17 of 33 Evidence: sat, what clothes they wore and people said that they were able to choose when they got up or went to bed. The service supports and encourages people to look after their own finances when the move into Summerleaze and does not manage finances for any of the people currently living at Summerleaze. Surveys showed that people always or usually enjoyed the food served at the home. People we spoke with all said how good the food was. The home has employs an experienced chef with the skills required to cook food for a client group that is encouraged to voice their likes, dislikes and opinions about the meals served at the home. Meals served at the home are well balanced, nutritious and varied. Although people do not see a menu to enable to know what is being served on a particular day, they told us they are told what is on the menu each day and they are offered a choice. We spoke to a cook during this visit who confirmed that they were well informed about peoples individual food likes and dislikes and were given information about dietary needs and preferences when they moved into the home. People can choose where to have their meals and many people choose to eat in the new dining room, which is large, light, airy and well appointed. The atmosphere in the dining room at lunchtime was convivial; tables were nicely laid with napkins, flowers and condiments. Staff were available to assist people in a discreet manner where needed. The lunchtime meal was very nicely presented and appeared to be well balanced and nutritious. Staff offer a waitress service assisting with serving meals from a heated server and offering seconds.People were asked what they would like to drink with their lunch and a good selection was available, including wine which some people chose to have. Several people spoke about how their relatives/ visitors are made to feel welcome at the home. Facilities have been provided in the dining room so that people living at the service and visitors can make themselves drinks if they wish. There is no restriction on visiting times at Summerleaze and throughout the day visitors came to the home and were made to feel welcome. We looked at the visitors book and it was clear that many people received visitors and they came at different times of the day. People living at Summerleaze may entertain their family or friends,and can invite Care Homes for Older People Page 18 of 33 Evidence: them to have a meal for a nominal fee. The kitchen has been re sited since the last inspection and is large,hygienic, well equipped with an abundance of storage facilities. Foods that require refrigeration or freezing were labeled and stored correctly and a record kept of temperatures of fridges and freezes to ensure food safety. Care Homes for Older People Page 19 of 33 Complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them know how to complain. Any concern is looked into and action taken to put things right. The care home safeguards people from abuse and neglect and takes action to follow up any allegations. People’s legal rights are protected, including being able to vote in elections. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People living at the home can be confident that any issues raised will be taken seriously and that they, and staff, are protected from abuse by robust policies and procedures. Evidence: The home has a detailed, clear and simple complaints procedure, this is prominently displayed in open areas for all those living at the home and visitors to see. No complaints have been made to the home since the last inspection. There is also a suggestions box, where people can post written complaints if they prefer. We were told that this facility is rarely used but that people will tell staff or the manager if they have any problems. People spoken to during this visit confirmed this and told us they would not hesitate to complain about anything if they were not happy and were sure that it would be dealt with to their satisfaction. All of those who responded to questionnaires confirmed there was someone they can speak to informally if they are not happy and all but one confirmed they knew how to make a formal complaint. Staff said that if anyone made a complaint they would report it to a senior member of staff or the manager/provider. If it was something that they were able to sort out themselves then they would. They were confident that no issue raised would ever be Care Homes for Older People Page 20 of 33 Evidence: ignored. The Commission was contacted by a person who had concerns about activities provided for a particular person who had been living at the service. We referred this to the manager who dealt with the concerns. In respnse to a questionnaire a relative told us of occasions they had made complaints to the service and had not been wholly satisfied with the response they received, although the issues were attended to. Information provided by the service prior to this inspection, in relation to the management of complaints, included If we have made any mistakes then these will be rectified immediately and the lessons learnt will be acknowledged and incorporated into the day today running of the home and if necessary into the homes policies and procedures. Staff spoken with said they had received training to help them recognise any poor practice or evidence of abuse and all were aware of their responsibility to report any concerns. Care Homes for Older People Page 21 of 33 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The standard of the environment within the home is excellent providing a comfortable, clean and generally safe environment for those living in, working at and visiting the home. Evidence: During this visit people said they were very comfortable living at Summerleaze. As part of this inspection we walked around the building, visiting many bedrooms, sittings rooms, dining room, bathroom, laundry and kitchen. The ethos of the service is that the home is the residents home and we ensure that the staff are made aware of this and treat each residents room as a front door and this was confirmed by people we spoke to during this inspection. The service employ a full time handyman to deal with all the routine and ongoing maintenance and decoration throughout the home. at the time of this inspection a staircase and hallway were being redecorated. The garden is a particularly attractive feature of the property and incorporate flower beds, tubs and raised flower beds to enable people living at Summerleaze to help in the garden if they wish. The gardens are maintained by a local gardener who visits the service at least once a week. Care Homes for Older People Page 22 of 33 Evidence: Since the last inspection radiators in all residents rooms have been covered and we were told that the few which have not been covered are risk assessed. Assessments are reviewed and if the risk has changed the appropriate action will be undertaken and they will be covered. During this inspection all areas of the home were clean, fresh and comfortable. All rooms are tastefully decorated and have full en-suite facilities with either a shower or bath and some have both. All people we spoke to during this inspection told us how satisfied with the accommodation provided throughout the home. One person told us that they had originally come to the home for a short period but had since decided to make it their permanent home.They told us that since making this decision they had been told that their private room was going to be decorated according to their individual choice. People moving into Summerleaze are encouraged to bring personal possessions and small items of furniture with them to make their rooms feel homely and this is agreed before admission. Most of the rooms seen during this inspection were personalised and people spoke about the pleasure having their own things around gave them. Since the last inspection the service has increased the accommodation at the home and is now registered to provide care and accommodation for 26 people. The additional bedrooms are in the building next door to Summerleaze and linked internally by the new dining room. There is a new stair lift giving access up from the dining room link to the communal lounge in the additional building which is now part of Summerleaze . As part of the assessment undertaken of individuals health care needs, prior to admission, aids, such as grab rails, are fitted in their rooms. We saw aids to support and encourage independence fitted throughout the home, including hand rails, stair lifts, raised toilet seats and grab rails. There is a passenger lift linking all floor levels, plus stair lifts from dining room to lounge in the newly converted part of Summerleaze and down to two rooms. All en suites accessible and communal bathroom are accessible to wheelchair users. Level access/ ramp are provided to both entrances to the home and also level outside access from the original building to new laundry in the newly converted building.The dining room has three doors with level access to enable people to access the outdoor space. Care Homes for Older People Page 23 of 33 Evidence: The home is spacious and has several communal areas, all of which have been tastefully decorated, with high quality fixtures and fittings throughout. The lounges were especially homely and very comfortably furnished. People have the choice of communal areas both inside and outside the home, this means that people have a choice of place to sit quietly, meet with family and friends or to be actively engaged with other people living at the home. We visited the laundry, which has been re sited and improved since the last inspection. It was well organised, clean and included a commercial washing machine and tumble dryer.Only personal laundry is undertaken at Summerleaze, bedding, towels etc are managed by an outside contractor. Staff told us that no laundry is taken through the dining room, staff access the laundry from the original part of the service from outside. We spoke to a member of the housekeeping staff who described how clean and soiled laundry is kept separate,minimising the risk of cross infection.People said there laundry is always well done. This means that peoples dignity is respected by ensuring that they have their own well cared for clothes to wear. All staff have undertaken training in infection control procedures and are provided with personal protective equipment such as gloves and aprons.We saw hand gel provided throughout the home for visitors and staff carrying their own. Care Homes for Older People Page 24 of 33 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable to care for them. Their needs are met and they are cared for by staff who get the relevant training and support from their managers. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People living at the home benefit from having trained, skilled staff in sufficient numbers to support them, and the smooth running of the home. Evidence: Summerleaze aims to have a manager or care manager, and three carers on duty from 7.00am to 2pm to care for 26 people. In addition to care staff a cook, kitchen assistant, a domestic and a handyman are also employed at the home throughout the day to ensure that standards relating to food,cleanliness and the general environment are met. From 2pm -9pm 2 carers are on duty; the manager or care manager will be on duty until 5pm and a supper cook from 4pm - 7pm.Throughout the night 1 waking and 1 sleeping carers are on duty. The owners live at the property and are available during the night if required. Three of the 7 staff who responded to questionnaires confirmed there are always and 4 usually enough staff to meet health and social care needs of people living at the service. The manager told us that additional staff would be provided to meet peoples needs at all times. For example if an outing was planned,outside appointments were to be attended or if assessed health or social care needs changed. Care Homes for Older People Page 25 of 33 Evidence: During our visit staff were seen to attend to people in a timely way and people living at the home confirmed that this was always the case. Bells were answered promptly and although busy during the morning, a calm and orderly atmosphere was maintained. All people we received responses to questionnaires from and those spoken to during this inspection confirmed there are always enough staff available to meet their needs. Prior to employment at Summerleaze potential staff are screened rigorously. This includes obtaining at least 2 references and a criminal records bureau check prior to induction training when employed at the home. During this inspection we looked at the employment records for 3 recently recruited staff. All records were well maintained, accurate, up to date and included all documentation. This procedure ensures that people living at the home are protected from having unsuitable staff employed at the home. All newly employed staff,undertakes an initial induction programme,which includes all mandatory training,including Safeguarding Vulnerable Adults.This is followed by 2 weeks working with an appropriate NVQ 3 trained carer who will carry out support and training for new care staff. All staff participates in a comprehensive 12 week induction programme to comply with legislation. We have been provided with information by the provider confirming that 14 of the 16 care staff (87.5 ) are NVQ Level 2 or higher. As part of the management of new staff people living at Summerleaze are asked their opinion on all new staff the manager ensures that the new staff are complying with the homes ethos and that they are meeting the needs of the residents. The home maintains a record of all training staff have undertaken and has a system for identifying who and when refreshers are due to be completed. Staff confirmed that they are provided with training that is relevant to their role, helps them understand and meet individual needs of people,keeps them up to date with new ways of working and are provided with enough knowledge about health and medication. Care Homes for Older People Page 26 of 33 Evidence: Comments in questionnaires returned by staff included: I think the home promotes residents independence well and the staff are always there to help, The staff have been given up to date training,there are regular staff meetings to discuss any issues which need to be talked about, with all members of staff in the home present,also regular training to keep everyone up to date with all aspects of care. Care Homes for Older People Page 27 of 33 Management and administration These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is led and managed appropriately. People control their own money and choose how they spend it. If they or someone close to them cannot manage their money, it is managed by the care home in their best interests. The environment is safe for people and staff because appropriate health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately with an open approach that makes them feel valued and respected. The people staying at the home are safeguarded because it follows clear financial and accounting procedures, keeps records appropriately and ensures their staff understand the way things should be done. They get the right care because the staff are supervised and supported by their managers. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home is well managed, run in the best interest of residents, and their health and safety are properly attended to within a risk managed framework.. Evidence: Although it is not a requirement for the Registered Manager to have a nursing qualification Mrs. Covell has qualified as a nurse and has maintained her registration by continuing to keep herself updated. The registered manager sets high standards in the home and is diligent is ensuring that they are met. People living at the home talked of their confidence in the homes management. The manager said that the opinion of people living at the home is vital to ensure that it is run in their best interests. The manager speaks to everyone daily and satisfaction questionnaires, each one covering a different aspect of the service provided, are regularly distributed. This means that people are encouraged and supported to have a say in the running of the home and the service they receive. Care Homes for Older People Page 28 of 33 Evidence: The results of the surveys are collated and action is taken to deal with any issues raised that could improve life at the home. Currently the result of the surveys are not made public to enable people who live at the home or those deciding whether to make it their home to be aware of the results. Records are securely stored and would be made available to people living at the home, or their representative, with their consent. Records are kept in lockable filing cabinets, and those seen were up to date. Records required by regulation for the protection of people living at the home are maintained. The owners do not handle financial affairs for people living at the home, when necessary their account is invoiced.The ethos of the home is to encourage and support independence for as long as individuals wish or are able to maintain. People living at Summerleaze are encouraged and supported to manage their own finances and lockable storage is available in all bedrooms so that people can keep money readily available to them at all times. Training records confirm that staff are up to date with manual handling, fire safety, safe handling of food, first aid and infection control. Staff spoken to confirmed that they felt well supported by the current management at the Home. Regular staff meetings are held and the manager operates an open door policy that enables people to approach her with any problems as and when they may occur. We were told tis a low staff turnover at Summerleaze and staff we saw during this inspection are obviously very happy working there. A member of staff stated that the service Runs well and very efficiently, we have a good care team. Since the last inspection the service informed the Commission that they have undertaken a number of improvements including; Recruitment of 4 more care staff enabling the service to have more staff to cover holidays and sickness. Staff meetings are well attended feedback has been positive. Senior care staff positions within the home have been introduced and the service has been able to promote staff within the company to these positions as well as create a care managers role. Care Homes for Older People Page 29 of 33 Evidence: A senior member of staff has been enrolled on to Health and Social Care NVQ Level 4. The management has been able to delegate some of their work to the senior staff. Members of staff have been enrolled on NVQ training and an in-house Mentor is available at the service if they need any help. New roles and responsibilities for care staff have been developed to ensure they continue to feel valued members of the care team. Information received from the Manager prior to this inspection indicates that all policies and procedure required are in place at Summerleaze and these are updated regularly. Information also confirms that all equipment, fire, gas, electrical and lifts are maintained and serviced as required to meet safety standards. This means that Summerleaze promotes health and safety for those living, working and visiting the Home. This report is based on a sample of the evidence available during our inspection process. It does not provide a comprehensive risk assessment of the home. Registered persons are reminded that it is their responsibility to assess and manage risks in accordance with the Care Homes Regulations 2001 (Health and Social Care Act 2008 (Regulated Activities) Regulations 2009) and other relevant legislation. Care Homes for Older People Page 30 of 33 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 31 of 33 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 32 of 33 Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 33 of 33 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.

The Provider has not yet updated their profile and added details of the services and facilities they offer. If you are the provider and would like to do this, please click the "Do you run this home" button under the Description tab.

Promote this care home

Click here for links and widgets to increase enquiries and referrals for this care home.

  • Widgets to embed inspection reports into your website
  • Formated links to this care home profile
  • Links to the latest inspection report
  • Widget to add iPaper version of SoP to your website