Latest Inspection
This is the latest available inspection report for this service, carried out on 31st March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Sundial Lodge.
Annual service review
Name of Service: Sundial Lodge The quality rating for this care home is: The rating was made on: two star good service 1 0 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Caroline Rowland-Lapwood Date of this annual service review: 1 6 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Sundial Lodge Park Hill Road Torquay Devon TQ1 2EA 01803292889 01803291483 sundial.lodge@eclipse.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Sundial Lodge Ltd Number of places (if applicable): Under 65 Over 65 0 48 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sundial Lodge is registered to provide accommodation and care for a maximum of 48 people in the registration category of `Old Age?. The Home is situated in a residential area of Torquay and is less than a mile from the town centre. The Home has private transport facilities and is also on a public bus route. Information about the service is available from the service provider in the form of a Statement of Purpose and a Service Users? Guide. Copies of inspection reports are kept in the communal lounge and in the office and will be made available on request. Copies of reports can also be obtained from the CQC Website. At the time of the inspection the fees ranged from £425 to £580 a week. Additional charges are made for providing meals and/or overnight accommodation for peoples 1 0 0 3 2 0 0 9 Annual Service Review Page 2 of 6 guests, professional manicures, pedicures and hairdressing, private telephone lines, magazines and newspapers and other items of a personal nature. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? Sundial Lodge was last inspected on 10th March 2009. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. They have told us that they make improvements after listening to people who live at Sundial Lodge through the in house committee that operates. Some comments received from people that live at Sundial Lodge include; The home provides respectful and appropriate care, Its very clean and the staff are very helpfull and They care for us excellently in every respect. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The Care Quality Commission has received one complaint about this service since the last inspection and upon investigation was found to be unsubstantiated. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by March 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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