Latest Inspection
This is the latest available inspection report for this service, carried out on 12th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Tamar House.
Annual service review
Name of Service: Tamar House The quality rating for this care home is: The rating was made on: two star good service 1 0 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mandy Norton Date of this annual service review: 0 9 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Tamar House 175 Old Ferry Road Saltash Cornwall PL12 6BN 01752843579 01752843579 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability terminally ill Conditions of registration: Mr Mark Beaumont,Mrs Mary Yvonne Beaumont Number of places (if applicable): Under 65 Over 65 0 0 0 0 0 3 3 21 6 3 Service users to include up to 21 adults of Old Age (OP) Service users to include up to 3 adults with a Mental Disorder (MD[E]) Service users to include up to 3 adults with a Terminal Illness (TI[E]) Service users to include up to 3 adults with Dementia (DE[E]) Service users to include up to 6 adults with a Physical Disability (PD[E]) Total number of service users not to exceed a maximum of 21 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection:
Annual Service Review 1 0 0 3 2 0 0 9 Page 2 of 6 Date of last annual service review (if applicable): Brief description of the service Tamar House is a Care Home, with nursing, and is currently registered for 21 service users within the category of old age not falling into any other category, physical disability 6, dementia 3 and mental disorder 3. Tamar House is situated in a residential area of Saltash close to the shops, public transport and the facilities of the town centre. Tamar House is a detached corner site in Old Ferry Road. Limited parking is available. Accommodation is provided on the ground and first floor with a passenger lift for easy access Current fee levels should be discussewd with the home who can also provide information about what the service is able to offer. The previous CSCI (now CQC) inspection report is available within the home. Contracts are completed after a period of settling in has been achieved. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service (05/01/10). The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service (7), relatives of people who use the service (5) and staff (9). Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service in the last 12 months. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living at Tamar House tell us that they are happy with the service provided. Comments included I am very happy here and feel glad to be at Tamar House, I feel that I am well looked after and very helpful when you need help, if you have a problem theyll always listen. Relatives added that the service provides a clean environment, excellent staff and staff are always friendly and helpful and Tamar House is a family type environment and always keeps (us) informed of any problems or achievements, staff superb and extremely caring. Most of the completed staff surveys indicated that the manager gives them enough support and meets with them to discuss how they are working. Comments included the home try to make everyones stay at the home a happy and peaceful one, the home provides a comfortable, safe, homely environment for the elderly residents and good communication between staff to ensure that best possible care is provided. There were a number of comments about how good it would be if some of the fixtures, fittings and decor were updated but reflected that it did not affect the level of care and support provided. The AQAA states that improvements planned for the next 12 months include to continue to upgrade and refurbish the home and gardens. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. There have been no complaints made to the Commission in the last 12 months. The AQAA states that the agency has received no complaints in the last 12 months either. Four the seven completed Service User surveys indicated that they know how to make a formal complaint, but they all indicated that they know who they can speak to informally if they are not happy. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10th March 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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