Latest Inspection
This is the latest available inspection report for this service, carried out on 15th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Bill House.
Annual service review
Name of Service: The Bill House The quality rating for this care home is: The rating was made on: two star good service 0 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sheila Gawley Date of this annual service review: 1 3 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 98 Grafton Road Selsey West Sussex PO20 0JA 01243602567 01243604746 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: Alexander Park Homes Ltd Number of places (if applicable): Under 65 Over 65 38 38 0 0 The maximum number of service users to be accommodated is 38. The registered person may provide the following categories of service only: Care home only - (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Dementia (DE) Mental Disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Bill House is a detached property situated on the seafront in Selsey. A next door bungalow has been annexed to the property. All bedrooms have ensuite facilities and there are three sitting rooms and three dining rooms. There are well kept grounds with attractive sea views. The home is owned by Alexander Park Homes Ltd and the Responsible Individual is Diane Alexander. There is a manager in post who is currently applying to the Commission for registration.
Annual Service Review Page 2 of 6 0 6 1 1 2 0 0 8 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Surveys sent to us by staff who work for the home. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA states Our service offers service users a cost effective, anti-discriminatory environment in which to live. Care is provided by trained staff who promote service users comfort, safety and dignity. The home works upon a person centred approach where the user is actively encouraged to maintain their individuality. New learning opportunities are sought by our staff to promote service users independence and feelings of self belief. We received two surveys, one from a relative and one from a general practitioner. The relative expressed satisfaction with all aspects of the home and commented the staff always have time for the residents and ensure that all of them are included in all that is going on. It has a very friendly and caring atmosphere. Activities are very important and are well organised In answer to the question Do you like the meals in the home the response was always. The general practitioner who responded commented that as an occasional visitor to the home it was difficult to make a valid judgement on what was observed but also did comment on the appropriateness of home visits requested by the home. That unnecessary visits were an almost daily occurrence was commented on as was the fact that occasionally the home left it late to call the doctor to see sick people. A safeguarding adults referral has been made as a result of one anonymous complaint to the Commission alleging that the home is cold and staff are unable to change the temperature as the thermostats are locked. The provider was spoken to at the time and the heating was immediately turned up. Social services were spoken to on the telephone regarding this and they stated that they are happy with the home, that incidents are reported promptly to them and that when they visit the home is clean, warm and is without malodours. They are in this instance asking the provider to Annual Service Review Page 4 of 6 investigate the allegation and to report back to them. The AQAA stated that three full time activities coordinators have been employed and that the home has purchased a mini bus. It stated that they intend to further develop the activities programme and that they have continued to to improve the standard of food and flexibility in mealtimes. The home continues to let us know of issues that may effect people use the service and have identified areas for improvement. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 6th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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