Latest Inspection
This is the latest available inspection report for this service, carried out on 16th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The Crescent.
Annual service review
Name of Service: The Crescent The quality rating for this care home is: The rating was made on: two star good service 0 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jo Palmer Date of this annual service review: 0 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 27-29 Meyrick Park Crescent Bournemouth Dorset BH3 7AG 01202553660 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Rhetor 17 Limited Number of places (if applicable): Under 65 Over 65 0 40 The maximum number of service users who can be accommodated is 40 The registered person may provide the following category of service only: Care home with nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (Code OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Crescent cares for 40 older people in two converted houses that have been joined together. Up to 24 of the 40 people can have nursing care. The home is situated in a residential area close to Meyrick Park and near the centre of Bournemouth. It overlooks the tree lined Meyrick Park Crescent and is close to the regular bus route into the town. Car parking spaces are available in the grounds at the front of the home or in the road immediately outside. There is a large attractive patio area with a fishpond and bench situated at the front and a grass area at the side of the home, both
Annual Service Review Page 2 of 6 None 0 6 1 1 2 0 0 8 easily accessible by service users and visitors. The home is on two floors with 23 bedrooms on the ground floor and ten on the first floor. 26 of the rooms are single rooms and 7 are doubles. 5 of the single rooms have an en suite toilet. There are five bathroom toilets, one bathroom without a toilet, one shower room toilet and one toilet. A passenger lift provides easy access to the first floor and there are a variety of aids and adaptations around the building to allow residents to move about more independently. The current weekly charges for this home range between 450 and 700 pounds. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection, this included: The annual quality assurance assessment (AQAA) that was completed by the service and returned to us on 29th September 2009. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. The previous key inspection undertaken on 6th November 2008 Notifications received What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. In the completed AQAA, Helen Graham, the registered owner and manager at The Crescent has identified what they feel they do well and gives no cause for concern about the service, which is consistent with the last key inspection undertaken in November 2008. Since the last key inspection, Helen Graham has identified improvements in key working with new residnets, clarification of medication procedure, access to the menu and provision of a flat screen television and monthly excercise classes,continued staff training programmes including safe guarding and NVQ training and upgrading some of the electrical systems including the fire alert and call bell systems. Helen Graham has identified in the AQAA that improvements in the next 12 months will include developing stronger links with specialist nurses, improve communication, continue with on going redecoration and refurbishment and continue staff training programmes. The data provided with the AQAA tells us about the level of occupancy in the home and an outline of the dependencies of service users, the data also provides information about the staffing levels and competencies. There are 20 members of care staff employed 14 of whom have achieved NVQ level 2 or above in care. Notifications held on file relating to reported incidents have been well managed by the service (The Care Homes Regulations (CHR 2001) expect homes to inform the Commission about certain incidents or events in the home, these are called notifications under regulations 37 of the CHR) We have not received any surveys from service users giving their views on the service and care provided although it is evident from the completed AQAA that The Crescent uses an internal quality assurance audit and includes the views and opinions of services users and their representatives in the quality process. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by November 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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