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Care Home: The Priory Residential Care Home [Ottery St Mary]

  • 10 Paternoster Row Ottery St Mary Devon EX11 1DP
  • Tel: 01404812939
  • Fax:

The Priory Care Home provides personal care for up to 21 older people, some of whom may have dementia, mental health needs and/or a physical disability. The property is a period building in the centre of Ottery St Mary, opposite the localAnnual Service Review 02008parish church and close to the local shops. There is a shaft lift with access from the ground floor to the first and second floors. In one corridor on the first floor there are a few steps. There are two lounges and a seperate dining room. There is a small inner courtyard and a small patio area at the back of the building, plus limited parking. Fees are currently between £350 and £600 per week. CSCI inspection reports are available from the home.Annual Service Review

  • Latitude: 50.752998352051
    Longitude: -3.279000043869
  • Manager: Mrs Margaret Halls-Falconer
  • Price p/w: £475
  • UK
  • Total Capacity: 21
  • Type: Care home only
  • Provider: Whisselwell Care Ltd
  • Ownership: Private
  • Care Home ID: 16477
Residents Needs:
Old age, not falling within any other category, Dementia, Physical disability

Previous Inspections

This may not be the latest inspection for this service as we are having techinical problems updating from CQC - please check directly on the regulators website for the most recent report; bestcarehome hopes to be back to regular updates shortly.

For extracts, read the latest CQC inspection for The Priory Residential Care Home [Ottery St Mary].

Annual service review Name of Service: The Priory Residential Care Home [Ottery St Mary] The quality rating for this care home is: The rating was made on: two star good service 0 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Delacroix Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 10 Paternoster Row Ottery St Mary Devon EX11 1DP 01404812939 Telephone number: Fax number: Email address: Provider web address:   priory_10@btconnect.com Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Whisselwell Care Ltd Number of places (if applicable): Under 65 Over 65 21 0 21 0 21 0 The maximum number of service users who can be accommodated is 21. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category (Code OP) Dementia (Code DE) Physical Disability (Code PD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Priory Care Home provides personal care for up to 21 older people, some of whom may have dementia, mental health needs and/or a physical disability. The property is a period building in the centre of Ottery St Mary, opposite the local Annual Service Review Page 2 of 6 0 4 1 0 2 0 0 8 parish church and close to the local shops. There is a shaft lift with access from the ground floor to the first and second floors. In one corridor on the first floor there are a few steps. There are two lounges and a seperate dining room. There is a small inner courtyard and a small patio area at the back of the building, plus limited parking. Fees are currently between £350 and £600 per week. CSCI inspection reports are available from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the following information. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear, comprehensive and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Since the last inspection, the service has kept us well informed regarding changes and developments in the home. Six people living in the home told us that they receive the care and support they need and that staff are available. Generally, people felt that staff listened to them, and people felt confident that the home makes sure they get the medical care they need. The majority of respondents felt that activities met their needs and most people said that they usually like their meals, with one person telling us this was always the case. People said that the home is clean and fresh. A relative told us that the home has a warm and homely atmosphere with caring staff. A person living at the home said that the home encourages us to maintain our interests and hobbies. Staff told that the provision of activities had improved. We received comments from six staff members; they told us that it was a good place to work with good team work and good standards for the people living there. They confirmed that they were kept up to date with training and that there were appropriate staffing levels, although one person worried that sometimes staffing levels could impact on residents choices as to when they had a bath. Several staff felt a garden area would really benefit the people living at the home. The AQAA shows us that the provider is committed to providing access to outdoor areas of the home. A district nurse and a GP told us that the home provides a good standard of care and works well with them, with one person commenting that the home has a friendly environment. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for Annual Service Review Page 4 of 6 the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will inspect the service by 4/10/10. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!

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