Latest Inspection
This is the latest available inspection report for this service, carried out on 21st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for The White House.
Annual service review
Name of Service: The White House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Andrea East Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 15 Woodway Road Teignmouth Devon TQ14 8QB 01626774322 01626879865 info@langtoncare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Langton Care Ltd Number of places (if applicable): Under 65 Over 65 0 0 19 19 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have been no changes in registration in the last 12 months. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The White House is a detached house in a quiet residential area in an elevated part of the town. The Home is on a bus route a little more than half a mile from the town centre. The White House cares for people aged sixty-five years and over, who may have a physical disability. There are 18 bedrooms. One is large enough to be a double room, but all are currently in single occupation. There are fine sea views from some windows. The first floor bathroom has a Century bath with a substantial chair hoist. Some bedrooms have an en suite WC, and those without one are quite close to a communal WC. There is a garden, sun terrace and car parking area. There is a separate Day Centre across a central courtyard offering activities each weekday. Residents of the home may participate in if they wish and are able. Activities are also offered in the Home for those who are not wanting or able to join in at the Day Centre. There is a
Annual Service Review Page 2 of 6 stair lift installed on the back staircase, but no shaft lift. Fees range from #370 to #450. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since Last key inspection or annual service review. This included; The annual quality assurance assessment(AQAA) that was sent to us by the service. The AQAA is a self-assessment tool that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent their annual quality assurance assessment to us when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Surveys from the people who live at the home said they look after me well, the food is excellent, the staff are good and caring and we have no complaints we are very happy. The majority of Surveys from staff said very positive things about the home. For example; they said that they had very well laid down procedures for the day-today running of the home. Plus how to handle any problems that arise, and how to go about dealing with any issues. The residents get good care from all the staff, plenty of activities for residents and for people to come in from outside. The home continues to let us know about things that happened since the last inspection and they have shown that they manage issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We will continue to monitor the service, through our inspection process, the homes AQAA and feedback from the people using the service, relatives and outside agencies However we can expect a service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
