Latest Inspection
This is the latest available inspection report for this service, carried out on 9th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Trelana Nursing Home.
Annual service review
Name of Service: Trelana Nursing Home The quality rating for this care home is: The rating was made on: two star good service 2 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mandy Norton Date of this annual service review: 0 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Poughill Bude Cornwall EX23 9EL 01288354613 01288354110 trelanacare@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: European Care (South) Limited Number of places (if applicable): Under 65 Over 65 0 0 0 16 50 4 One named under age service user with a physical disability for ongoing respite care. To include one additional named service user under the age of 65 years and outside of the registered category Total number of service users not to exceed a maximum of 50 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Trelana is situated in Poughill, a small village on the outskirts of Bude. It is near to a bus route. There is ample parking at the home. Accommodation is provided on two floors (34 beds) in the original house where nursing care is usually provided, there is a pasenger lift between all the floors. A purpose built area with facilities for people with dementia (Lowen Unit ,16 beds) is also available at
Annual Service Review Page 2 of 6 2 5 0 3 2 0 0 9 the home. Most rooms provide en-suite facilities. There are a variety of communal areas throughout the home, that can be accessed by any residents. There is a large patio area with garden furniture accessible to residents. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service (22/12/09). The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service (6), some of these were completed by their relatives on their behalf. Although a number of surveys had been sent to the home for staff to complete if they wanted to none have been returned to CQC prior to this report. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service over the last 12 months, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. There is a new person in charge of the home, and this person filled in the AQAA. They have not applied to be registered with us yet, even though they have been doing the job for over 5 months. People living in the home have given us mixed views. Some people indicated that that they are happy at the home, they generally like the meals and indicate that the home is usually fresh and clean. Comments included they are very welcoming to visitors, quality of care is generally good and carers are seen to be very caring and kind. Other comments detailed under what could the home do better included more staff interaction with residents- not just when resident rings bell, too many notices all over the walls - makes it more like an institution than a home, make sure all wheelchairs have footrests, some have been lost and not replaced, make sure I can always reach my call bell and drink and check continence pads on a regular basis without waiting to be asked (which often means it is too late, answer bells more quickly. The home continues to let us know about things that have happened since our last key inspection Annual Service Review Page 4 of 6 and they have shown that they have managed issues. There have been 3 complaints made to the Commission in the last 12 months. Two of these were investigated by the home and were found to be substantiated. The AQAA states that the home has received 9 complaints in the last 12 months, none of which were upheld. One was awaiting an outcome at the time of the AQAA being completed. The AQAA states that improvements over the last year include a higher level of involvement from healthcare professionals, activities for service users to be further improved, quality of staff and training levels have been improved., quality of services and equipment has been further improved. We have concerns about the home due to the concerns raised (by an anonymous complaint that came to the Commission in February 2009) and the mixed comments on the completed surveys and how this may be affecting outcomes for people living at Trelana. What are we going to do as a result of this annual service review? We will do a random inspection by March 24th 2010 to look at the issues raised in this review. This inspection could mean that we will bring our next key inspection forward. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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