Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Venville House.
Annual service review
Name of Service: Venville House The quality rating for this care home is: The rating was made on: two star good service 0 9 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anita Sutcliffe Date of this annual service review: 1 8 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Tavistock Road Princetown Yelverton Devon PL20 6QE 01822890557 NONE Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Mrs Lindsey Huntley Number of places (if applicable): Under 65 Over 65 0 0 0 0 8 8 8 8 The maximum number of service users who can be accommodated is 8. The registered person may provide the following category of service only: Care home providing personal care only- Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia aged 65 years and over - Code DE(E) Mental disorder aged 65 years and over, excluding learning disability or dementia - Code MD(E) Physical disability aged 65 years and over- Code PD(E) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): 0 9 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Brief description of the service Venville House is a care home for eight older people, in Princetown near Yelverton. The home provides care for older people who may have dementia, a menal health problem or physical disabilities. This is a small care home, which serves the local community of Princetown and is close to the local amenities. Accommodation is provided over two floors and all bedrooms are single rooms, many with ensuite toilet facilities. A stair lift provides access to the first floor. There is a lounge room, a dining room and a conservatory on the ground floor. Outside there is a rear patio garden area. Many of the rooms have views of the surrounding village and Dartmoor. Mrs Huntley, the owner and Registered Manager, provides a family orientated service where there is attention to individual needs and choices. People are encouraged to maintain their independence and links with the community wherever possible. At the time of the last key inspection the fees ranged from £288 to £381 per week, and items not covered by the fees include hairdressing, chiropody, continence pads, toiletries, and newspapers. Copies of the Service Users Guide and Statement of Purpose, that provide information about the home, are kept in the dining room. These are available at all times. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home told us: Care planning and reviews are person centred and based on input from Service Users, their relatives and other professionals. As a small home we are usually able to speak to residents relatives on a regularly often weekly. We carry out annual quality assurance questionnaires to seek the views of service users, their relatives, friends and other professionals. We have an anonymous Concerns, Comments and Suggestions Box in the front hall, which is easily accessible and visible to all. We consult with residents and their relatives on any changes to the home and actively encourage them to participate with such as choosing paint colours and carpets. Service users are given a questionnaire on admission to give them an opportunity to express their needs, views and preferences. Toward protecton of people who use the service the home provides information to all service users, their relatives, staff, visitors and prospective service users on the complaints procedure. There are also feedback opportunities and they provide regular information up-dating and training on protection issues to staff. They enable residents to take part in the voting process and facilitate access to independent legal advice. They promote advocacy and all residents and relative have been issued with quarterly newsletter from CareAware. The home has received a few complaints which relate to relatively small, but none-theless important, issues. We discussed these with the registered provider and established what measures had been taken toward achieving happy outcomes for people. For example, washing a piece of laundry for a second time. The Commission has received no complaints about the service. No requirements or recommendations were issued at the key inspection in February 2009 and so no improvment was necessary for the home to comply with legislation Annual Service Review Page 4 of 6 under the Care Homes Regulations 2001. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 9th February 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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