Latest Inspection
This is the latest available inspection report for this service, carried out on 19th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Whitegates Care Home.
Annual service review
Name of Service: Whitegates Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joyce Bingham Date of this annual service review: 0 9 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Gravel Lane Ringwood Hampshire BH24 1LL 01425472302 01425478124 jean_jacquesdubois@btconnect.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: Mr Jean Jacques Dubois,Mrs Adele Melody Dubois Number of places (if applicable): Under 65 Over 65 0 20 20 0 The maximum number of service users to be accommodated is 21 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Physical disability (PD) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Whitegates care home provides accommodation and support for twenty one older people or older people with a physical disability. The home is privately owned and is situated in a quiet residential area, just north of Ringwood town centre. The environment is comfortable and homely. Communal space comprises three lounges and a dining room. All bedrooms are single. There is a garden that is accessible to
Annual Service Review Page 2 of 6 residents. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received since the last key inspection. This included: --The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self assessment that focuses on how well the service meets the needs of people living there. It also gave us some numerical information about the home. --Seven surveys returned to us by people using the service (15 requested). --Information we have about how the service has managed any complaints. --What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. --The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. --Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and comprehensive, giving us all the information we asked for. We looked at the information in the AQAA and our judgement is that Whitegates Care Home is still providing a good service and that they know what further improvements they can make. The AQAA told us that the home uses quality assurance questionnaires, food questionnaires, a suggestion box, residents meetings, talking daily to residents and their families and quarterly reviews to find out peoples preferences and resolve any issues to make sure the service is meeting both the needs of the residents and the aims and objectives of the home. We were told that the service has made some adjustments to bath days and medication timings to accommodate their wishes, after seeking advice from their doctor. We were told that the building work has finished in the last 12 months so the home has plenty of car parking, the gardens are beautiful with new planting, the driveway is level and spacious and with new surfacing; room 8 has been refurbished; new double glazed windows fitted in the lounge, the freezer room and a new door on the staff entrance. A new and large Whitegates sign outside indicates where the home is located. Other improvements include a large activities board in the hall to remind the residents of the day and date and prompt them about what is arranged for that day. A large flat screen T.V. has been put in the dining room. Biometrics have been fitted to the two entrance doors which enables only those people whose finger prints have been scanned to enter Annual Service Review Page 4 of 6 the home. Other improvements include racks in easily accessible places throughout the home for control of infection protective ware; a new kitchen has been put in; the walls have been retiled and there is new flooring; there are new cupboards in the utility room and two new sinks and work tops; more fire extinguishers have been placed throughout the home. In relation to staffing the AQAA told us that of the 13 carers 7 have National Vocational Qualification (NVQ) level 2. The senior carer and deputy manager have NVQ level 3; the manager has NVQ level 4 and the Registered Managerss Award. Each of the service users who responded to the surveys said they had been provided with information about the service and a contract detailing the terms of their residence. All knew who to talk with if they were concerned about anything and knew how to make a complaint if it was necessary. All seven people said that staff were either always or usually available when they needed them, they listened and acted on what they said, and they received the care and support they need. Four surveys indicate that people usually like the meals they are offered, two did always and one sometimes. The home scored highly for activities and freedom to access the medical care when they need it; top marks were given for Whitegates being fresh and clean. One said all very kind staff, meals are nice. I like the quiz and the garden. Another said food is excellent which I always enjoy. Staff are always very pleasant. The home is always very clean. There is choice and flexibility in the meals which are well cooked. The activites are varied. Visitors are allowed unconditionally. No legal requirements were made as a result of the last inspection in November 2007, and no complaints have been received about this service. Whitegates continues to let us know about things that have happened since our last key inspection. Notified incidents have been reported. The service has shown that they have managed issues well and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We will do a key inspection by 13 November 2010. However, we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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