Latest Inspection
This is the latest available inspection report for this service, carried out on 31st December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Whitelodge.
Annual service review
Name of Service: Whitelodge The quality rating for this care home is: The rating was made on: two star good service 2 0 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Vanessa Carter Date of this annual service review: 2 3 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 101 Downend Road Fishponds Bristol BS16 5BD 01179567109 01179025636 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Quality Care Homes Ltd Number of places (if applicable): Under 65 Over 65 0 21 The maximum number of service users who can be accommodated is 21. The registered person may provide the following category of service only: Care home Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Whitelodge is a care home which provides accommodation for 21 older people. The home can be found in the residential areas of Fishponds and Downend in Bristol. The home can be described as an older type property which has bedrooms for single occupacy. Some of the bedrooms have en-suite toilet facilities. The house has been extended over the years to provide further accommodation on to the second floor. The main objectives of the home are to ensure an excellent quality of life for the residents; and to provide first class care in a friendly, relaxed yet stimulating
Annual Service Review Page 2 of 6 2 0 1 1 2 0 0 8 environment. The area of Fishponds has many facilities, such as local shops and pubs, colleges, churches and parks. There are bus services which provide routes into central Bristol, and the South Gloucestershire area of Staple Hill, and the other neighbouring areas such as Hanham. The property has a large car park for several vehicles which can be found to the rear of the home. Twenty-four hour staff cover is provided; the home does not provide nursing care. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys that were returned to us by people living in the home, their relatives, healthcare professionals who visit people in the home and some of the staff who work there. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection report and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. It was disappointing to note however that the home considers they are already providing a good service and therefore only need to maintain the standards as they currently are. They did however tell us about a number of improvements that they plan to make - they are planning to expand the activity programme to include an exercise programme and to ensure that regular reviews are held with residents and their relatives. There are plans for the whole staff team to have nutrition training. We received ten survey forms back from people living in the home. They each provided positive responses, said they received the care and support that they needed, staff listened to them and acted appropriately, the meals were good and they knew who to speak to if they were unhappy. I like the staff and find them very helpful and the cook prepares special vegetables that I like. We received comments from 5 relatives of people living in the home. All continue to be very satisfied with the quality of the care. One comment was I think they give a good service. They care for my Dad and talk nicely to him, my relatives health has greatly improved since living at Whitelodge and they allow my mother to live the life she wants. A healthcare professional told us that the staff were always polite and communicated well with them in respect of peoples care. Five staff made the following comments - I enjoy working in the home and looking after people, the manager is very supportive and always available and activities are arranged weekly. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 We have visited the home on one occasion since the last inspection. We met with the manager and the owners to discuss some concerns that had been raised by a visitor to the home. We were assured during this visit that things were in order. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection before 20 November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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