Latest Inspection
This is the latest available inspection report for this service, carried out on 15th February 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Whyke Lodge.
Annual service review
Name of Service: Whyke Lodge The quality rating for this care home is: The rating was made on: two star good service 2 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michele Etherton Date of this annual service review: 1 1 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 115 Whyke Road Chichester West Sussex PO19 8JG 01243783989 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: Mr Abdullah Rajab Omar Number of places (if applicable): Under 65 Over 65 23 23 0 0 The maximum number of service users to be accommodated is 23 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Dementia (DE) Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Whyke Lodge is registered to accommodate up to 23 residents over the age of 65 who have a diagnosis of dementia. The premises are located in an adapted building close to the A27 in Chichester, West Sussex. Accommodation is provided on ground floor and first floor levels. The premises do not have a passenger lift. It has a comfortable sitting and dining room with further seating in the large foyer and on the landing. 2 3 0 1 2 0 0 9 Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. Survey feedback from people using the service and those with an interest in the service is not available to inform this review. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us most of the information we asked for. We have contacted the home and spoken with the responsible individual to clarify some of the information within the AQAA, this was about the dates of servicing of fire equipment and the emergency call system; the responsible individual has advised these are now up to date. We have also queried the date of servicing for the electrical installation system, and the responsible individual tells us this has now been carried out. At our last inspection in January 2009, the home was assessed as providing a 2* good service, with good outcomes provided to residents in all assessed areas. We have been advised by the responsible individual that an outstanding requirement in regard to the appropriate storage of Controlled drugs has now been addressed and a drug storage facility has now been provided. The AQAA tells us that: Prospective residents to the home can be assured that they or their representatives will be provided with information about the service offered and will be provided with opportunities to visit, prospective residents are encouraged to stay for morning or afternoon sessions prior to admission to the home, and a one month trial period is also implemented at the time of admission. Detailed information is gathered about prospective residents, and this can include information from other sources to inform the overall decision to admit. Annual Service Review Page 3 of 6 Home staff are sensitive to the needs and capabilities of individual residents and encourage their independence where this is possible and appropriate. Individual plans of care are regularly reviewed to ensure needs continue to be met. Home staff have forged good working relationships with health and social care professionals, to ensure that the health needs of residents are assessed and monitored, and suitable aids and adaptations made available if required. Residents are provided with daily stimulation and activity in addition to regular dementia assessments to ensure that equal importance is given to their mental health needs. Residents who wish to attend church services are actively encouraged to do so with the help and support of friends and family, where residents lack the support of friends or family, the home should facilitate the opportunity to do so if they so wish. Whilst the home is supportive of helping residents maintain important relationships, it recognises that telephone contact is an underused resource, plans are underway to support residents make more use of telephone contacts with their families and friends. The Home provides opportunities for residents to express their views and to be listened to, and as a result of doing so, menus have been revised to take account of their personal preferences, and entertainment within the home is scheduled to incorporate only those entertainments preferred by residents. The home has placed residents pictures on their bedrooms doors as it believes this to be a useful aid for residents to navigate their way around the home and to their own bedrooms. Visitors to the home often comment on the homely, pleasant and friendly atmosphere within the home. It is well maintained with an ongoing programme of refurbishment. We are advised that all health and safety checks and servicing are up to date. Currently bedroom furnishings are being updated, one resident has had their en-suite updated including the replacement of a bath. Residents are encouraged to personalise their own space, they can choose to spend their time in any of the communal areas in the home. Cleaning schedules have been revised to ensure that the home is maintained to a good standard of cleanliness. Laundry and food storage areas have been updated. The hot water system has been upgraded to provide improved water pressure within the home. Residents are also benefiting from the provision of a larger flat screen TV. There is easy access to the garden for residents if they wish to make use of this resource, this area has been tidied with improvements to better define flower borders and the pruning of some overgrown bushes. New staff are selected to work at the home only if they demonstrate a kind and caring attitude toward the elderly, they are appointed only after the necessary vetting and checks have been completed. All new staff receive induction to ensure they have the necessary basic knowledge and skills to support residents effectively and we are advised that all new staff have completed this. Staffing levels are responsive to the changing needs of residents and are kept under review. The gender mix within the staff team reflects that of the resident group. The home promotes an ethos of mutual respect and good communication between staff, and see this as key in maintaining the standard of care provided, but acknowledge this is an area for ongoing improvement. Annual Service Review Page 4 of 6 We are advised that staff practise is routinely monitored through individual staff supervisions, and that positive feedback has been received from staff in regard to the increased frequency of supervisions. There are plans to introduce more frequent staff and residents meetings, and to introduce active monitoring of key worker involvement with residents to enable more interactions between staff and residents. In the last twelve months the AQAA tells us that: All new residents admitted have settled well and their have been no placement breakdowns. An ongoing programme of staff training is underway, this comprises both mandatory and specialist training. additionally all staff at induction are provided with equality and diversity training. A high percentage of staff have achieved NVQ and ASET Dementia care qualifications. Staff have received extensive safeguarding training. Approximately 60 of the staff team are now qualified to NVQ2 or above. Some staff have also completed EDI L2 certificate in managing medication and NCFE L3 in palliative care, the home acknowledges that all staff will benefit from this training. The home reports that feedback from staff indicates that they are enjoying the training programme offered. Since our last key inspection of the service we are informed that no complaints have been received or safeguarding alerts raised. We have looked at the AQAA and it is our judgement that the home is still providing a good service, and that they know what further improvements they need to make. The home continues to let us know about most things that have happened since our last key inspection, and have been reminded of the need to inform us of all A&E resident admissions as these have not routinely been reported to the Commission. In general the home have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and may do a key inspection by 23rd January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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