Latest Inspection
This is the latest available inspection report for this service, carried out on 30th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Windward Court Residential Home.
Annual service review
Name of Service: Windward Court Residential Home The quality rating for this care home is: The rating was made on: three star excellent service 0 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Graham Thomas Date of this annual service review: 2 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Totnes Road South Brent Devon TQ10 9JN 0136472386 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Conditions of registration: Thurlestone Court Limited Number of places (if applicable): Under 65 Over 65 42 0 42 0 42 0 The maximum number of service users who can be accommodated is 42. The registered person may provide the following category of service only: Care home providing personal care - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP Dementia - Code DE Physical disability aged 50 years and over on admission - Code PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Thurlestone Court Ltd. took ownership of the home on 1st November 2005 and registered as Providers. Ms. Brigitte Harvey is the Responsible Individual. The home is now part of a group of loosely affiliated companies and partnerships collectively known
Annual Service Review Page 2 of 6 0 1 1 0 2 0 0 8 as The Court Group. This group has a number of homes in the Torbay and South Hams areas of Devon and promotes a corporate identity and ethos. Windward House is a detached property set in its own grounds in the village of South Brent. The home provides care for older people some of whom may have a physical disability and mobility problems. There is also a separate purpose built unit to support people with Dementia. Accommodation in the main building is on two floors in mainly single rooms with en-suite facilities. A stair lift operates between the two floors. At the time of this inspection, a substantial extension to the home had been completed. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. People living in the home told us that they are happy living there. They are particularly pleased with the cleanliness of the home and the care they receive. One comment was that the cleaning staff are wonderful. Other comments were that the home does all things well and that the person had no complaints about anything One person told us that they did not know how to make a formal complaint. However, we recently received information about a complaint from a relative that was dealt with promptly and fully by the Registered Provider. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 30th September 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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