Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: Consort House Nursing Home Consort Village Care Centre Tor Lane Hartley Plymouth Devon PL3 5TX The quality rating for this care home is: The rating was made on: zero star poor service 14/10/2008 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Clare Medlock Date: 0 6 0 1 2 0 0 9 Information about the care home
Name of care home: Address: Consort House Nursing Home Consort Village Care Centre Tor Lane Hartley Plymouth Devon PL3 5TX 01752789861 01752785884 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: XCEL Care Homes Ltd care home 52 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 old age, not falling within any other category physical disability 0 52 Over 65 3 0 Conditions of registration: The registered person may provide the following category of service only: Care home with nursing - Code N to service users of either gender whose primary care needs on admission to the home are within the following catgories: Old Age, not falling within any other category (Code OP) - maximum of 3 places Physical disability (Code PD) The maximum number of service users who can be accommodated is 52. Date of last inspection Brief description of the care home Consort House Nursing Home is a care home which provides nursing and personal care for up to 52 people of either gender. The home is one of three homes owned by the registered Providers, XL care Homes Ltd. The accommodation is arranged on 3 floors. Only the first two floors are being used for accommodation at present. There is a Care Homes for Older People
Page 2 of 7 1 4 1 0 2 0 0 8 passenger lift providing access to all floors. All bedrooms have an en suite WC and wash hand basin and built in wardrobe space. Communal facilities comprise of a dining room and lounge on the ground floor, and a further lounge, quiet room and conservatory on the 1st floor. The home is situated in its own, pleasant, level grounds and includes a pond and seating areas. There are a number of parking spaces for visitors at the front entrance of the home that is securely protected by keypad entry. The homes fees range from four hundred and fifty pounds upwards and depend on the level of care that is needed. The statement of contract lists what is included and not included within these fees. The statement of purpose and service user guide can be found in the main entrance hall. Care Homes for Older People Page 3 of 7 What we found:
We saw significant improvements had occurred at the home and found that the new manager was keen to share what changes and improvements the staff team had made to date. We saw evidence to show that all requirements had either been met or systems had been introduced to ensure they will be met as new people arrive at the home. The new manager was clear in what needed to be done and what has been achieved so far. There was a shortfall where some more detailed bed rail risk assessments had not been performed. The manager was clear why this had occurred but showed that the risk to people who use the service had been substantially reduced because of the purchase of new adjustable beds. The manager told us she was waiting for the criminal records bureau to send an enhanced check form. The manager gave assurances that her application to become registered would be submitted once this had been received and completed. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations 1 7 The manager should introduce the improved risk assessment for bed rails for everyone using bed rails. Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
