Inspection on 05/09/05 for Lyndale

This inspection was carried out on 5th September 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Lyndale 06/06/07

Lyndale 11/12/05

Lyndale 08/12/04

Lyndale 08/06/04

Similar services:

Larch Avenue

Alderson Road 12

Cranworth Close Registered Care Home

The Cornerstone

John Street Nursing Home

Pennine Camphill

Whitwood House

Whitwood Hall

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOME ADULTS 18-65 Lyndale 60 Green Lane Featherstone West Yorks WF7 6JX Lead Inspector Mr Tony Brindle Unannounced Inspection 5th September 2005 10:00 Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 3 SERVICE INFORMATION Name of service Lyndale Address 60 Green Lane Featherstone West Yorks WF7 6JX 01977 792433 01977 705446 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Mr James Stephen Hunt Mr James Stephen Hunt Care Home 18 Category(ies) of Learning disability (18) registration, with number of places Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 4 SERVICE INFORMATION Conditions of registration: 1. Can accommodate 3 named service users with learning disabilities over the age of 65 years within a total of 18 places. (Category LD(E)) 8th December 2004 Date of last inspection Brief Description of the Service: Lyndale is a care home for 18 adults with learning disabilities. It is situated in Featherstone and the local amenities are within walking distance. There are 16 places in the main house, which is detached and set in its own grounds. There is a separate bungalow adjacent to the main house, which provides 2 places for service users who are able to live in a semiindependent environment. Within the grounds is a resource centre called “The Links”. The Links allows service users to take part in various activities such as crafts, computer training, home cinema and health and exercise. Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This unannounced inspection was a positive and enjoyable one with the inspector taking to service users and staff, looking at care plans, daily records, health and safety records, the complaints log and the staff recruitment and training files. The Commission would like to take the opportunity to thank the service users, the manager and support workers for their hospitality and patient cooperation throughout the inspection. There have been no additional or complaints visit to this home since the last inspection. There have been no changes to the Registered Persons registered with CSCI. What the service does well: The systems and procedures followed by the staff team at the home make sure that the strengths and needs of people living at the home are detailed with an individual support plan. The work of the staff and the systems operated at Lyndale makes sure that appropriate activities are provided for residents to get involved with. Residents maintain contact with family/representatives and the local community as they wish. Residents benefit from a wholesome, appealing and balanced menu. The work of the staff and systems operated at Lyndale makes sure that residents and their relatives can raise complaints with the confidence that they will be listened to and taken seriously. There are suitable arrangements in place for responding to and reporting suspected or alleged abuse. Service users are supported and protected by the home’s recruitment policy and practices. Service users needs are met by the numbers and skill mix of staff. Staff are trained and competent to do their jobs. The health and safety of service users and staff are promoted and protected by satisfactory systems and procedures. Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 6 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): None of the standards within this section were assessed on this occasion. The core standards will be inspected at the next inspection. EVIDENCE: Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 9 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 6,7,9 The systems and procedures followed by the staff team at the home make sure that the strengths and needs of people living at the home are detailed with an individual support plan. EVIDENCE: The service user plans of care were found to be set out the actions which need to be taken by care staff to make sure that the health, personal and social care needs of the service users are met. The plans contain information and records relating to the ways in which the staff promote and maintain service users’ health and ensuring access to health care services. There is a medication policy and procedure, giving details of the way medications should be received, recorded, stored, handled, administered and disposed of. Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 10 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,15,16,17 The work of the staff and the systems operated at Lyndale makes sure that appropriate activities are provided for residents to get involved with. Residents maintain contact with family/representatives and the local community as they wish. Residents benefit from a wholesome, appealing and balanced menu. EVIDENCE: The routines of daily living and activities made available to service users were found to be flexible and service users said that they are varied to there needs, preferences and capabilities. One resident said that she likes to take part in a range of activities in the home such as quizzes, raffles and physical exercise classes. Another said that she just likes to watch the others take part, and joins in only now and again. Another resident explained that she really enjoys it when her relatives visit, and the manager explained that relatives are welcome to visit as they please. Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 11 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 18,19,20 None of the standards within this section were assessed on this occasion. The core standards will be inspected at the next inspection. EVIDENCE: Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 12 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 22,23 The work of the staff and systems operated at Lyndale makes sure that residents and their relatives can raise complaints with the confidence that they will be listened to and taken seriously. There are suitable arrangements in place for responding to and reporting suspected or alleged abuse. EVIDENCE: Policies and procedures for dealing with suspicion or evidence of abuse are in place. Complainants are informed that they may make complaints directly to the CSCI. All complaints and concerns are recorded within the complaints book and actioned as appropriate. Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 13 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 24, 30 Residents live in a spacious, clean and comfortable home with furniture and equipment available, both communally and individually, to meet their needs. EVIDENCE: The nature of the design of the home, its facilities and equipment were found to be satisfactory. The premises are kept clean, hygienic and free from offensive odours and intrusive sounds throughout. There are systems in place to control the spread of infection. People can bring personal belongings with them when they move in, including items of furniture. The rooms and corridors are kept in good decorative order and the home and furnishings are well maintained. Service users confirmed that they receive information about what to do if there is a fire or other emergency. Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 14 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 32,34,35 Service users are supported and protected by the home’s recruitment policy and practices. Service users needs are met by the numbers and skill mix of staff. Staff are trained and competent to do their jobs. EVIDENCE: Observations made on the day and details within individual records show that people experience good-quality support and care. This is provided by management and staff team whose professional training and expertise allows them to meet the assessed needs of the people living at the home. The records show that people living at the home can be confident that the staff providing their support and care have the knowledge and skills gained from the experience of working with people whose needs are similar. The manager said that if they are new staff, they are helped to get experience as part of a planned training programme. The records backed this up. Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 15 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 42 The health and safety of service users and staff are promoted and protected by satisfactory systems and procedures. EVIDENCE: The records relating to health and safety including fire alarm testing, emergency lighting and risk assessments were seen to be up to date and in good order. Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 16 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME CONCERNS AND COMPLAINTS Standard No 1 2 3 4 5 Score X X X X X Standard No 22 23 Score 3 3 ENVIRONMENT INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score 3 3 X 3 X Standard No 24 25 26 27 28 29 30 STAFFING Score 3 X X X X X 3 LIFESTYLES Standard No Score 11 X 12 3 13 3 14 X 15 3 16 3 17 Standard No 31 32 33 34 35 36 Score X 3 X 3 3 X CONDUCT AND MANAGEMENT OF THE HOME 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Lyndale Score 3 3 3 X Standard No 37 38 39 40 41 42 43 Score X X X X X 3 x DS0000006196.V272752.R01.S.doc Version 5.0 Page 17 Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Lyndale DS0000006196.V272752.R01.S.doc Version 5.0 Page 18 Commission for Social Care Inspection Brighouse Area Office Park View House Woodvale Office Park Woodvale Road Brighouse HD6 4AB National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. 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