Care Home: Lyndale

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What the care home does well Everyone who returned their survey all agreed that the care staff and managers `always` treat them well, and that they `always` listen and act on what they say. They said things like `Staff look after me and I enjoy the food`, `They listen to me very well` and `Everyone is nice to me always`. People on the day we visited all agreed they were happy at Lyndale. One person said how they liked to keep their independence, and that they were supported to do so. People told us in their surveys about the things they like to do. They all agreed they can do what they want during the day, in the evening and at weekends. Everyone has an extensive range of activities to choose from, both at the home, and within the community. On the day we visited, some had planned to go swimming, but the pool was closed. So instead they decided to go to Scarborough for the day. They were looking forward to this. Others gardened, baked, or joined in with activities in The Links, which is a separate activities building in the grounds. They had spent the morning watching a film on the cinema screen, and had been working on the computers there. People also have the chance to go on holidays. One person was very enthusiastic about their holiday at Blackpool last year, and hoped to go again. At the time we visited, four people were enjoying a caravan holiday. Staff who returned their surveys said there were `always` or `usually` enough of them. Staff on the day agreed, and said there was always plenty of staff to make sure that people could be assisted in carrying on with their own preferred routines and activities. Staff surveys also agreed that they know what to do if someone has concerns about the home, and one staff member we spoke to on the day was clear about what they had to do, and who they could report to, if they thought someone at the home had not been treated properly. People all agreed in their surveys that there was someone they could speak to if they had anything to complain about. Staff surveys, and those we spoke to on the day, confirmed that Lyndale is a good place to work. One member of staff said they see the manager nearly every day. They said `He is genuine about the residents`, and continued `I have never met someone so focused on the people living here`. Another member of staff said this was `The best job I have ever had. People get plenty of choices, and the home excels at activities`. Staff confirmed in their surveys that they get up to date information about people, and that they are being provided with training relevant to their work. Comments included `Lyndale is a well run friendly place where both staff and service users work well together in a happy atmosphere`, and `Both staff and residents are supported to achieve what they are capable of`. The staff could not think of anything the home could do better. One commented `If something could be done better or I thought there was something the home could improve on then I would suggest it to my manager. As the home works well as a team and management are open to suggestions`. The management give out surveys to people with an interest at the home. They listen to people, and try to make changes according to their views. For instance, they have started to organise people`s holidays earlier, so they have more time to plan them, because this is what people have asked for. They have also provided a `touch screen` computer for people, because they asked for one. We suggested that the management consider collating the results of surveys, so others who are thinking of moving into the home can see what people already living there think about it. What the care home could do better: People are asked about decisions they have made, and staff write these down, so they are understood by everyone who looks at the care plan. Missing from the written account, was the decision made by people that share their room, that they do not wish to use privacy screens between their beds. The management agreed this was a big decision that should be recorded, so staff and the people remember that this decision can be reviewed and changed, if the person wishes. They intend to make this amendment straight away. People have a choice about how they would like their room to be organised, and staff do not make changes without consulting people. However the radiators at the home are not guarded, which means that when people have their beds positioned against the radiator, this should always be risk assessed, to check the person is not at risk from burns. The management agreed. They gave assurance that they would make sure this was completed for the people concerned. They started completing the risk assessment before we finished our visit. Random inspection report Care homes for adults (18-65 years) Name: Address: Lyndale 60 Green Lane Featherstone West Yorks WF7 6JX three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Anne Prankitt Date: 2 2 0 4 2 0 1 0 Information about the care home Name of care home: Address: Lyndale 60 Green Lane Featherstone West Yorks WF7 6JX 01977792433 01977705446 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr James Stephen Hunt Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr James Stephen Hunt care home 18 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 18 Can accommodate 3 named service users with learning disabilities over the age of 65 years within a total of 18 places. (Category LD(E)) Date of last inspection Brief description of the care home Lyndale is a residential care home for eighteen adults who have a learning disability. It is situated in a residential area of Featherstone and all the local amenities including Post Office and supermarket are within walking distance. The home is on a main bus route and the rail station is nearby. The care and support provided is based on ordinary living principles and people using the service are encouraged and supported to live as ordinary a lifestyle as possible. Care Homes for Adults (18-65 years) Page 2 of 9 Brief description of the care home Within the grounds is a resource centre called The Links. The Links allows people to take part in various activities such as crafts, computer training, home cinema and health and exercise. We were told on 22 April 2010 that the basic rate for weekly fees is £415, plus additional payment where applicable for individuals, following negotiation. The registered manager should be contacted direct for more information about what the service provides, and for a copy of the last key inspection report completed by our predecessors, the Commission for Social Care Inspection. Care Homes for Adults (18-65 years) Page 3 of 9 What we found: The last key inspection for Lyndale took place on 6 June 2007. This is a report of the findings of a random unannounced inspection, which took place on 22 April 2010. For this inspection, we considered the following evidence: Information received about the home since the last inspection. Previous reviews completed by the commission. Completed surveys returned by five people who live at Lyndale, and five staff who work there. The Annual Quality Assurance Assessment (AQAA). This is a self assessment, completed by the management, which gave us some very detailed information about how the home thinks outcomes are being met for the people who live there, and where they intend to make further improvements. During our visit to the home, we: Looked around the environment, including the communal areas shared by those who live there, such as the dining room, sitting room, bathrooms and activities rooms. Two people also agreed to show us their bedrooms. Talked to three staff and the managers. We also spent some time watching the general activity, and we spoke with a number of people who live at Lyndale, to see what they thought about their home. Looked at how the home monitors their own performance, and what they do with the information they collect when they ask people living there, their relatives, and visiting professionals, their views about Lyndale. The registered manager, Mr Hunt, was available throughout our visit, which lasted from 10.30am until 1.30pm. The General Manager, Mrs Hunt, and the manager from a sister home were also available. They were all provided with feedback at the end of our visit. The inspection showed that people are well supported to make choices and decisions in their lives. Staff will help them to remain independent, but will offer support whenever this is needed. People have very good social opportunities, and can keep in contact with people who are important to them. It also demonstrated that staff work as a team, are well supported, and that they respect the people living at Lyndale. The management showed that they listen to people and staff, and give everyone the opportunity to develop. The management also showed that they will listen to recommendations for improvements, and will act upon them quickly. What the care home does well: Care Homes for Adults (18-65 years) Page 4 of 9 Everyone who returned their survey all agreed that the care staff and managers always treat them well, and that they always listen and act on what they say. They said things like Staff look after me and I enjoy the food, They listen to me very well and Everyone is nice to me always. People on the day we visited all agreed they were happy at Lyndale. One person said how they liked to keep their independence, and that they were supported to do so. People told us in their surveys about the things they like to do. They all agreed they can do what they want during the day, in the evening and at weekends. Everyone has an extensive range of activities to choose from, both at the home, and within the community. On the day we visited, some had planned to go swimming, but the pool was closed. So instead they decided to go to Scarborough for the day. They were looking forward to this. Others gardened, baked, or joined in with activities in The Links, which is a separate activities building in the grounds. They had spent the morning watching a film on the cinema screen, and had been working on the computers there. People also have the chance to go on holidays. One person was very enthusiastic about their holiday at Blackpool last year, and hoped to go again. At the time we visited, four people were enjoying a caravan holiday. Staff who returned their surveys said there were always or usually enough of them. Staff on the day agreed, and said there was always plenty of staff to make sure that people could be assisted in carrying on with their own preferred routines and activities. Staff surveys also agreed that they know what to do if someone has concerns about the home, and one staff member we spoke to on the day was clear about what they had to do, and who they could report to, if they thought someone at the home had not been treated properly. People all agreed in their surveys that there was someone they could speak to if they had anything to complain about. Staff surveys, and those we spoke to on the day, confirmed that Lyndale is a good place to work. One member of staff said they see the manager nearly every day. They said He is genuine about the residents, and continued I have never met someone so focused on the people living here. Another member of staff said this was The best job I have ever had. People get plenty of choices, and the home excels at activities. Staff confirmed in their surveys that they get up to date information about people, and that they are being provided with training relevant to their work. Comments included Lyndale is a well run friendly place where both staff and service users work well together in a happy atmosphere, and Both staff and residents are supported to achieve what they are capable of. The staff could not think of anything the home could do better. One commented If something could be done better or I thought there was something the home could improve on then I would suggest it to my manager. As the home works well as a team and management are open to suggestions. The management give out surveys to people with an interest at the home. They listen to people, and try to make changes according to their views. For instance, they have started to organise peoples holidays earlier, so they have more time to plan them, because this is what people have asked for. They have also provided a touch screen computer for people, because they asked for one. We suggested that the management consider collating the results of surveys, so others who are thinking of moving into the home can see what people already living there think about it. Care Homes for Adults (18-65 years) Page 5 of 9 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. 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