This inspection was carried out on 17th November 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: The White House, Bodmin The quality rating for this care home is: The rating was made on: three star excellent service 0 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Gail Richardson Date of this annual service review: 0 2 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 40 Castle Street Bodmin Cornwall PL31 2DU 0120872310 0120879381 whitehousecarehome@googlemail.com www.whitehousecarehome.co.uk Platinum Care Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 0 0 0 11 11 34 5 Service users to include up to 11 adults aged over 65 years with a mental illness (MD[E]) Service users to include up to 11 adults aged over 65 years with dementia (DE[E]) Service users to include up to 2 adults between the ages of 60-65 years. Service users to include up to 34 adults of old age (OP) Service users to include up to 5 adults aged over 65 years with a physical disability (PD[E]) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): 0 2 1 2 2 0 0 8 Annual Service Review Page 2 of 6 Brief description of the service The White House is a care home providing personal care and accommodation for thirty four older people. Eleven of the thirty four beds are available to service users with a dementia or a mental disorder. The home provides a respite care service in a dedicated bedroom through a booking service which is well used. The home is a large premises situated on a hill overlooking Bodmin town to the Gilbert Memorial and the surrounding countryside. The premises has a garden on the West and North side of the home. Car parking is available in the grounds of the home. The building is a two-storey Victorian house, which has been extensively modernised including a three storey extension. Internally, the house has been adapted whilst retaining the characteristics and age of the building. Accommodation includes two separate dining rooms and two lounges, which are available on the ground floor as are some bedrooms. All bedrooms are for single occupancy use. A total of nineteen bedrooms on all floors of the home have ensuite facilities. Access between floors is aided by a passenger lift and a stairlift. The fee scale is available from the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they know what further improvements they need to make. The home tells us that they listen to the views of people at the home and their views have a direct effect on the care and service provided. The homes AQAA told us An annual quality questionnaire is given to all residents and their relatives in September each year. The Manager reviews the responses and any issues raised are discussed with the responder. An action plan is written up if required. Changes made as a result of listening to people include, Revised activity programmes. Revised entertainers and other services offered to residents. Developed the Secret Garden. People living in the home who sent us surveys tell us that they are happy there. they told us , Can find no fault with the care given, food is good.The white house has a motherly touch, Cant fault the house if I need anything done there is always someone to help I am happy and contented here We also received three surveys from visiting health professionals. They told us, Very competent staff, service users views sought and respected and Good communication with multi disciplinary team and Contacts the right agency to assist with care for the patient and acts promptly on any advise given. The last key inspection took place on 10th December 2008, the report identified excellent outcomes in four areas and gave an overall rating of excellent. No requirements or good practice recommendations were made. The home continues to let us know about things that have happened since our last key Annual Service Review Page 4 of 6 inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 1st December 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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