Annual service review
Name of Service: Tolverth House The quality rating for this care home is: The rating was made on: two star good service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Gurnell Date of this annual service review: 0 5 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Tolverth House Long Rock Penzance Cornwall TR20 8JQ 01736710736 01736710736 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Vijay Enterprises Limited Number of places (if applicable): Under 65 Over 65 4 4 0 1 0 0 14 0 The maximum number of service users who can be accommodated is 14. The registered person may provide the following caregory of service only: Care home providing personal care only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP- maximum of 14 places Dementia - Code DE- maximum of 4 places Mental disorder, excluding learning disability or dementiaCode MD- maximum of 4 places Physical disability- Code PD- maximum of 1 place Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): 2 1 1 0 2 0 0 8 Annual Service Review Page 2 of 6 Brief description of the service Tolverth House is a registered home providing accommodation and personal care for up to 14 older people aged 65 years or over. Of these up to 4 may have dementia and a further 4 may have mental health care needs. The home is situated in the village of Long Rock on the outskirts of Penzance. It is close to shops and public transport routes and is set in its own grounds, slightly off the main road. It has two floors, the upper floor being accessible by stairs with a stair lift. Most of the bedrooms have en suite bathrooms. There is a spacious lounge downstairs and a separate dining room and conservatory. The registered provider lives on site and is actively involved in the management of the home. A manager who is registered with the Commission undertakes day-to-day management of the home, assisted by a team of staff. Most parts of the home are accessible to residents with physical disabilities and there are portable ramps to ensure that they can access areas that would only otherwise be accessible by steps. The upper floor is accessible via a stair lift. The new registered provider has published a statement of purpose to provide information about the home to prospective residents. Fees range from 357 to 440 pounds per week. Additional charges are made for newspapers, hairdressing, private chiropody and outings organised by the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We also considered the information from the surveys returned to us by people using the service and from other people with an interest in the service; information we have about how the service has manages complaints; what the service has told us about things that have happened in the service, these are called notifications and are a legal requirement; the previous key inspection report and relevant information from other organisations or people involved with the care home. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they wish to make, such as to the kitchen facilities . People living in the home told us that they are happy there. One person said Tolverth House is a happy home, kind and caring and another person said the staff are friendly, caring and couldnt look after me any better. All seven people returning a survey said staff were available when they needed them and that staff listened to them and acted upon what they said. Information in the AQAA indicated that the recommendations made at the previous inspection have all been addressed. These related to reviewing the information held in the care plans; providing staff with supervision 6 times a year and increasing the number of staff with or in training for a National Vocational Qualification (all staff are now in training or hold a qualification at level 2 or above); providing paper towels in the staff toilets to reduce the risk of cross infection and reviewing the safeguarding policy. The home continues to upgrade its facilities and have installed a new call bell system which enables the manager to assess how long people are having to wait for assistance. Information in the AQAA indicated calls were dealt with very promptly. Digital television has been installed to offer people more viewing choice and an exercise session to music has been introduced with the manager reporting a noticed improvement in peoples mobility as a result. Neither the home nor the Commission has received any complaints since the previous inspection. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review?
Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 21st October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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