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Inspection on 06/07/09 for Tracey House
Also see our care home review for Tracey House for more information
This inspection was carried out on 6th July 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
Extracts from inspection reports are licensed from CQC, this page was updated on 26/11/2009.
Annual service review
Name of Service: Tracey House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 0 6 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Haytor Road Bovey Tracey Newton Abbot Devon TQ13 9LE 01626833281 01626833070 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Mr R J Cooksey,Mrs J T Zakrzewski,Dr J T Zakrzewski,Mrs C M Cooksey Number of places (if applicable): Under 65 Over 65 0 0 24 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Tracey House is a care home for twenty-three older people who may have a degree of physical disability, in the categories of OP and PD(E). The ground floor has two lounge areas, a large sun lounge, a smaller lounge and a dining room. Four ground floor bedrooms have their own sun lounge, and six rooms had patio doors, that led out to the garden area. The home has twenty- two bedrooms. One bedroom could be used as a double room and would be large enough to accommodate a couple. All but three upstairs bedrooms can be accessed via a passenger lift or stair lift. Most bedrooms have en-suite facilities, eighteen rooms include a shower, and all enjoy
Annual Service Review Page 2 of 6 attractive views. There are two bathrooms with hoists, one on each floor. The house is situated about a mile from the centre of Bovey Tracey and has two and a half acres of attractive grounds with far reaching views of the surrounding countryside. There are level paths around the beautiful garden, with benches and seats at many vantage points. There are flowering shrubs, fruit trees and a productive vegetable garden. The range of weekly fees for the home ranged from #353 to # 486.00 Additional charges were made for toiletries, clothes, hairdresser, some transport costs, and days out. The information about charges was provided as part of the homes pre inspection questionnaire on 30/01/07. The homes service users guide and a copy of the last inspection report could be found in the homes office. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 27 June 2007 and the annual service review, completed on 19 June 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and contained all the information we needed. 9 completed surveys were returned to us from people living at the home. Some had been assisted by a relative in completing the forms. The AQAA tells us that the home operates at full occupancy and holds a waiting list. The majority of residents come from the local community. Being through word of mouth recommendations many residents have friends and family living locally who are encouraged and welcomed to visit the home which helps to maintain contact. There have been 5 new admissions to the home during the year. During the past year the home has improved sharing of information with staff, prior to a new client admission, and have highlighted to the staff the importance of the settling in period. Everyone who completed a survey tells us that they receive sufficient information about the home prior to making a decision to move in. People living at the home say that they always receive the care support and medical attention they require. A key worker system and life story books have been developed in the last year. There has been an increase in staffing hours at the weekends to meet changing needs. Annual Service Review Page 4 of 6 The home is part of the local community and residents are encouraged to participate in local events. A full range of group and individual activities are arranged at the home coordinated by a member of staff aimed at promoting and supporting independence. Residents tell us they enjoy the activities, in particular people say they enjoy the exercise lady who is very discerning with a good sense of fun. Residents enjoy the meals provided and say food is attractive and nourishing. The owners and manager spend a significant part of every day on the premises. They have an active relationship with each resident , so that concerns and worries can be discussed at the earliest possible opportunity. Everyone responding to our survey said they knew who to talk to if they had a concern or complaint. No complaints were received in the last year. The home has achieved and maintains Investors in People accreditation. All staff receive induction and ongoing training with high priority is placed on developing the staff. One member of staff who holds The Registered Managers Award and another senior carer working to achieve the new Leadership and Management in Care Award. A further two staff are working toward NVQ Level 3 in care as well as ongoing level 2. The home benefits from the stable ownership and management of Mr & Mrs Cooksey and Mr & Mrs Zakrzewski, who have lived in and run Tracey House for the last 25 years. Several positive comments were received from people living at the home including: this home is a real family home, since it is run by a family. We are all treated as part of the family, this is a very caring friendly home and plently of laughter to be heard. Visitors always comment on the warm friendly atmosphere and, Tracey House is a happy place and has a nice serene atmosphere. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27 June, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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