Annual service review
Name of Service: Whitwood Hall The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison McCabe Date of this annual service review: 1 3 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Whitwood Lane Castleford West Yorks WF10 5QD 01977667200 01977667211 jbarlow@whitwoodcare.co.uk www.whitwoodcare.co.uk Mr Michael Wheatley Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 16 0 Can accommodate one named service user under 18 years. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Registered Manager has left. Currently Acting Manager in post. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Whitwood Hall provides residential and personal care for 16 people who have a learning disability. The home is situated on a country road on the outskirts of Castleford between Whitwood and Altofts. Set back in its own grounds the home is split into three separate units each having its own entrance, lounge, dining room, kitchen and bathing facilities. All accommodation offered is single and the ethos and philosophy of the home is based on ordinary living principles. The people are encouraged and assisted to do as much for them selves as possible. There is also an expectation that people take full advantage of local ordinary community based leisure and healthcare services. Whitwood Hall offers care and support to those who may have behaviours, which may challenge ordinary residential provision and the staffing ratios provided reflect this. The
Annual Service Review Page 2 of 6 home is on a main bus route and very close to the M62 and M1/A1 link roads. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Information we have about how the service has managed any complaints. 3. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 4. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 5. Relevant information from other organisations. 6. What other people have told us about the service. What has this told us about the service? We looked at the information in the AQAA and our judgment is that the home is still providing an excellent service and that they know what further improvements they need to make. Information in the AQAA told us where improvements have been made to the service. This includes improvements in care planning that have been made to encourage people living at the home to take more of an active role in decision making. A number of improvements to the environment have been made in the last twelve months. All areas of the building have been re decorated, nine new bathrooms fitted and new carpeting and flooring fitted. The AQAA also states that in the last twelve months, care plans have been streamlined to make them easier for people living at the home and their staff to understand. The home is currently developing more in depth training on how to develop high quality, person centred, care plans to further improve this area. Health checks have been arranged or are in the process of being arranged for all people living at the home in line with current good practice guidance. The home has worked hard to increase the opportunities for people using the service to participate in community based activities both individually and as part of a group. The home has identified that further development is needed to support people living at the home to develop relationships, and plans to make more efforts in this area in the next twelve months. Training in sexual awareness has recently been attended by two of the managers and it is hoped that this can be used to benefit people living at the home. Efforts are also being made to support people from different services to meet socially. The AQAA gives information about staffing at the home. In the last twelve months there has been a high turnover of staff, with twenty staff members leaving. This has been identified as an area that needs improving, and senior staff are to attend leadership and management courses as part of a strategy to address this area. In the last twelve months, improvements to the induction process for new staff have been Annual Service Review Page 4 of 6 made. Additionally further training for keyworkers has been arranged to improve staffs understanding of this role and provide evidence that staff are aware of their responsibilities in this area. Of thirty eight staff, twenty three have achieved NVQ Level 2 or above in care, and all staff have completed the induction programme. No shifts have been covered by temporary or agency staff in the three months prior to the AQAA being completed. The AQAA confirms that policies and procedures are in place for dealing with complaints and protecting people, although no complaints have been received at the home in the last twelve months. In the past twelve months five safeguarding (adult protection) referrals and investigations have taken place. Information received by the Commission indicates that the home has taken the appropriate action to protect people living at the home and the relevant people have been notified. The home continues to let us know about things that have happened since our last key inspection and they have shown that they manage issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 22nd April 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service.. Annual Service Review Page 5 of 6 Reader Information
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